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USPS EXAM 421 WINDOW CLERK WITH
QUESTIONS AND ANSWERS
Money orders can be purchased with - ANSWERS-cash, travelers check, and debit cards and has no expiration dates RCE stands for - ANSWERS-Retail Customer Experience What is the main benefit of the RCE Program - ANSWERS-Test the skill of our retail work force through the eyes of our customer (mystery shopper) sets forth policies, regulations, and procedures governing international mail - ANSWERS-IMM- International Mail Manual contains policies and procedures for administrative ad support functions within the postal service - ANSWERS-ASM- Administrative Support Manual all manuals are found on line via? - ANSWERS-Policy Net Guarantees overnight or next day delivery $100 insurance and free tracking - ANSWERS-Express Mail Premier Shipping service of the USPS - ANSWERS-Express Mail °Fast and affordable °max 70lbs °$50 insurance another premier shipping service of the USPS °2-3 DAYS delivery - ANSWERS-Priority Mail
Bulk mail usually handled at distribution centers - ANSWERS-Parcel Select Merchant pays postal fee returning merchandise bulk parcel return product - ANSWERS-Parcel Return Services
- First class mail
- Periodicals
- Standard mail
- Package services mail
- standard post(retail mail, books)
- media mail(books, film, manuscripts, sound recordings, computer media
- library mail
- Extra services - ANSWERS-Mailing services Proof of Mailing w/ Certificate of Mailing and Certified Mail Protection in transit with Insured mail and Registered mail Confirmation of Delivery with COD Delivery Confirmation Signature Confirmation Restricted Delivery Return Receipt and Return Return Receipt of Merchandise Merchandise Return - ANSWERS-Extra Services proof of mailing uses PS Form 3800 - ANSWERS-Certified Mail
- PS Form 3813(black) $200 or less, no signature of receipt
- PDT Form 3813-p(blue) $200 to $5000, requires signatures - ANSWERS-Insured Mail
printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs - ANSWERS-Standard Mail End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on - ANSWERS-24 hour clock Items sent within the US APO, FPO, UN, and its territories and possessions. - ANSWERS-Domestic mail sets forth the policies, regulations and procedures governing domestic mail - ANSWERS-DMM- Domestic Mail Manual can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape
- ANSWERS-Parcel Post Delivery time 2-3 days( not guaranteed ) - ANSWERS-Priority Mail Delivery time 1-2 days ( overnight and next day ) * Guaranteed - ANSWERS-Express mail ( Priority Mail Express ) Letters size max - ANSWERS-6 1/8in in height and 11 1/2in in length max 1/4in in thickness Flats size max - ANSWERS-15in in length and 12in in height and 3/4in in thickness Machinable Parcels - ANSWERS-min 3in max 17in weight 6 oz min and 25lbs max Rolls that are longer than machinable parcels - ANSWERS-Irregular Parcels How many zones - ANSWERS- 8 effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price - ANSWERS-Balloon Price
Effects zones 5-8 can't exceed 1728cu ft max 108in in girth - ANSWERS-Dimensional Price How often is the Postal bulletin printed - ANSWERS-Bi-weekly Where do we find a list of lost or stolen MO (money orders) - ANSWERS-Postal Bulletin and POS Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support? - ANSWERS-Directives Priority Mail is delivered in - ANSWERS- 2 - 3 days any mailable item that weighs less than 13 oz - ANSWERS-First Class Mail Global Express Guarantee (GXG) is shipped in - ANSWERS- 1 - 3 days No mail piece can weigh more than except standard post - ANSWERS-70lbs EDDM - ANSWERS-Every Door Direct Mail Express mail is delivered in - ANSWERS- 1 - 2 days what surcharge applies to items/parcels over 108 but no more than 130in - ANSWERS-oversize /parcel post PS Form 3816 - ANSWERS-COD PS Form 3816-AS - ANSWERS-More than 3 COD articles are mailed at one time Parcel Post and zones 5-8 larger than 1 cubic foot use - ANSWERS-Dimensional Pricing
SIA - ANSWERS-Segmented Inventory Accountability what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it - ANSWERS-SIA - Segmented Inventory Accountability on the due date a PO Box powered mail is distributed to the box but not delivered - ANSWERS-1st day of the month (10 day grace period) on this day a reminder letter is generated from webbats and placed in the PO Box - ANSWERS-20th day on this day the PO Box is returned to sender - ANSWERS-11th day When customer goes on vacation the post office can hold their mail for a max of - ANSWERS-30 days What does RCE stand for - ANSWERS-Retail Customer Experience Max weight for a 1st class letter - ANSWERS-13 oz PS Form 3849 - ANSWERS-Delivery Notice/Reminder/Receipt PS Form 153 - ANSWERS-Signature Confirmation PS Form 152 - ANSWERS-Delivery Confirmation How often is the Retail floor stocked - ANSWERS-Bi-weekly SSA are audited for SIA how often - ANSWERS-quarterly what does BMEU - ANSWERS-Business mail entry Unit
PS Form 3800 - ANSWERS-Certified Mail Receipt PS Form 8105-B - ANSWERS-Reporting Suspicious Transaction PS Form 8105-A - ANSWERS-Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more. Insurance claims should be filed no later than - ANSWERS-60 days Anonymous Mail is separated at - ANSWERS-AMU Change of address takes how long to complete - ANSWERS-5 days Refunds should be requested within how may days - ANSWERS-30 days Stamps are replenished how often - ANSWERS-weekly Commercial mail or Business related mail customers must be processed by what unit - ANSWERS-BMEU Customers are charge what fee to pay to have their PO Box back after the 10th day - ANSWERS-late fee or lock change fee of $ Customers can check their claim online after how many days - ANSWERS- 10 A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article - ANSWERS-5 days PS Form 3816 COD must show - ANSWERS-the article number
caller services are done for how long - ANSWERS-6 month period PO Box customers are issued how many keys - ANSWERS- 2 The postmaster can cancel Firm Holdout if - ANSWERS-the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days AIC - ANSWERS-Account Identifier Code Used to aid postal inspection service in postal burglary and robbery investigations - ANSWERS-Bait Money Orders Can forward mail for up to how long - ANSWERS-12 months How long is a change of address kept on file - ANSWERS-18 months IRC - ANSWERS-International Reply Coupons PCI - ANSWERS-Payment Card Industry DSS - ANSWERS-Data Security Standards PAN - ANSWERS-Primary Account Number Sure money - ANSWERS-Money by wire transfer service An extension of the postal service traditional money order service CBPMAN - ANSWERS-Customs Border Protection Manifest PS Form 2976-A Customs Declaration and Dispatch Note
USPIS mission - ANSWERS-To protect the Postal Service, secure the nation's mail system, and ensure public trust in the mail Office of Inspector General mission - ANSWERS-To investigate fraud, waste and abuse in the postal system Unacceptable practices - ANSWERS--theft
- destruction or damage of mail
- delay of mail
- opening Types of HAZMAT - ANSWERS--flammable
- corrosive
- reactive
- toxic
- biological
- radioactive Declared HAZMAT - ANSWERS-Mail that is properly packaged, marked and declared by the mailer, and which is properly accepted by the Postal Service in accordance with the DMM and Publication 52 Undeclared HAZMAT - ANSWERS-Any parcel suspected of containing acceptable or prohibited HAZMAT as described in the DMM and Publication 52, which is not properly packaged, labeled or identified PACT - ANSWERS-Prevent All Cigarette Trafficking Act of 2009 Anonymous Mail - ANSWERS-Bears only stamps as postage weighs more than 13 Oz and was not accepted by an employee at a retail service counter, cannot be traced back to the sender
Priority Mail - ANSWERS-Offers 1-3 day shpping no minimum weight cannot weigh more than 108 inches combined length and girth. Priority Mail Flate Rate - ANSWERS-If it fits it ships regardless of the weight or domestic destination. Parcel Select - ANSWERS-Designed for medium or large mailers. Ground delivery service entered in bulk Oversize price - ANSWERS-Price applies to standard post pieces that measure over 108 inches but not more than 130 inches in combined length and girth. Balloon Price - ANSWERS-Applies to Standard Post and Priority Mail addressed for zones 1 through 4. Mail pieces that weigh less than 20 pds but are over 84 inches in combined length and girth. Dimensional weight pricing - ANSWERS-Applies to priority mail packages shipped to zones 5-8 that have any dimensions that exceeds 1,728 cubic inches. First Class International - ANSWERS-Delivery standard varies by destination. Priority Mail International - ANSWERS-Delivery standard 6-10 business days. Priority Mail Express International - ANSWERS-Delivery standard 3- 5 business days Global Express Guaranteed - ANSWERS-Delivery standard is 1-3 business days Complete return address of the sender - ANSWERS-All out bound international mail should bear the Min 3 1/2 inches high 5 inches long .007 inch thick Max 6 1/8 inches high
11 1/2 inches long 1/4 (.25) thick Max weight 3.5 oz - ANSWERS-Dimensions for Letters $50 insurance - ANSWERS-Priority Mail includes how much insurance $100 insurance - ANSWERS-Priority Mail Express includes how much insurance Flate rate envelopea and small boxes limit of 4 pounds Medium and large flat rate boxes limit up to 20 pounds - ANSWERS-What are the weight limits for Priority Mail International? Purchase insurance online Purchase at a self kiosk Purchase at the post office - ANSWERS-What are the 3 ways to add insurance to a package? What are the customer experience essentials? - ANSWERS-Telephone courtesy It begins with a smile Delivery done right We value your business S.O.L.E.R - ANSWERS-Squarely face the person Open your posture Lean towards the sender Eye contact maintained Relax while listening A successful transaction is one in which you and the customer make an - ANSWERS-Informed, mutually beneficial decision.
Customers can check the status of a claim after - ANSWERS-10 days Smurfs - ANSWERS-Slang term for money laundering What is the max amount for international wire? - ANSWERS-2, PS Form 3533 - ANSWERS-Form for refund What is the form used for package intercept - ANSWERS-PS FORM 1509 Premium forwarding service (PFS) - ANSWERS-Customers can have their mail rerouted to a temporary address by means of priority mail shipment for a fee; not less than 2 weeks but no more than 1 year Types of other services - ANSWERS-Package intercept Passport Applications Migratory bird hunting and conservation stamps Selective Service COA Temp forwarding Premium Forwarding Authorization to hold mail Registered mail can only be used with - ANSWERS-First Class Mail and Priority Mail Need - ANSWERS-A desire to improve or accomplish something. Part of your success as a SSA depends upon - ANSWERS-Your commitment to your customers success
When you interact with your customer, it's important to listen for and recognize - ANSWERS-The language of needs. When presenting the value of USPS products and services, - ANSWERS-You align tbat value with the customer's needs. Customers have _____ days from the date of the original decision to appeal a claim. - ANSWERS- 60
