VITA 2024 ADVANCED TEST | 100% Correct
Answers | Verified | Latest 2024 Version
VOLUNTEER STANDARDS OF CONDUCT TEST QUESTIONS
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers,
quality reviewers, etc.) must: - ✔✔a. Annually pass the Volunteer Standards of Conduct (VSC)
certification test with a score of
80% or higher.
b. Sign and date the Form 13615, Volunteer Standards of Conduct Agreement, agreeing to
comply with the VSC by upholding the highest ethical standards.
c. Pass the Advanced tax law certification.
d. All of the above.
e. Both a and b <<< CORRECT
2. Can a volunteer be removed and barred from the VITA/TCE program for violating the Volunteer
Standards of Conduct? - ✔✔Yes
3. If a taxpayer offers you a $20 bill because they were so happy about the quality service they received,
what is the appropriate action to take? - ✔✔Thank the taxpayer, and explain that you cannot accept any
payment for your services.
4. Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When preparing a return for Jill,
Jake learns that Jill does not have a bank account to receive a direct deposit of her refund. Jill is
distraught when Jake tells her the paper refund check will take three to four weeks longer than the
refund being direct deposited. Jill asks Jake if he can deposit her refund in his bank account and then
turn the money over to her when he gets it. What should
Jake do? - ✔✔Max has violated the VSC because he is using the information he gained about Ali to
further his own or another's personal benefit.
5. Max prepares a tax return for Ali at a VITA/TCE site. He finds out during the interview that Ali has no
health insurance. After Ali leaves the site, Max writes her name and contact information down to take
