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VIVINT SHP SMART HOME PRO
FINAL EXAM
It is not necessary when reconciling to count every part on hand. - ANSWERS-False Before sending back bad equipment you must first reconcile on hand and bad numbers. - ANSWERS-True Which tab in MTM do you use to create a transfer PO to another FSP? - ANSWERS-transfer rma What are 2 reasons why it is important to make sure your usage is correct? - ANSWERS-Auto orders will work properly/ you will have enough equipment for the customer. When should you reconcile on hand equipment prior to an Inventory Audit with your FSM? - ANSWERS-1 week prior Your on-hand number will be correct if you physically add equipment to an account, but you do not add the equipment through the MTM or Data Entry. - ANSWERS-False What is the most important Metric/KPI that Field Service is monitoring to ensure that your Inventory Management is accurate? - ANSWERS-Lost/Found equipment
What is the most important number to keep track of? - ANSWERS- On hand number As a last case scenario you can use the reconciliation tab in MTM as a "fix" for your on hand inventory numbers. - ANSWERS-False What website would help you fix a discrepancy on a Service #, i.e., the wrong part was added/pulled to/from the customer account? - ANSWERS-Help.vivint.com Per the policy, what percentage of your equipment should you carry on your truck? - ANSWERS-100% What tab can be used in the MTM to see all of your equipment used on customer accounts in a certain date range? - ANSWERS-Used inventory The firefighter may be installed next to a stand-alone battery smoke detector - ANSWERS-True When performing a full system test, you may bypass any open doors or windows - ANSWERS-False When programming an skey1,you must - ANSWERS-Always enable the emergency
When installing the take345, you must always test the new 12v battery before using it. - ANSWERS-True What is the output voltage of transformer used to power the sky control - ANSWERS-16. What is the minimum distance for placement of a co3 from the corners of the wall - ANSWERS-12" The smkt3 has 2 function:smoke and heat detection - ANSWERS- False How would you program a co3 if mounted on a hallway wall - ANSWERS-Loop 1 Zone 14 When installing a translator, you must program all of the existing sensors as new equipment on the panel - ANSWERS-False The dw21 should always be installed in the door frame - ANSWERS- True Which of the following zone/sensor types are correct when programming an smkt3 - ANSWERS-(09) Smoke detector. (09) Heat detector. (08) Freeze What it the correct height ar which to install the Pir2 - ANSWERS-7ft
When programming a Dw21 what loop number is used - ANSWERS- Loop 2 When programming a sensor into a sky control panel, you can type in the serial number or learn it in by triggering the device. - ANSWERS- True How would you program a gb2 when it is mounted on a master bedroom ceiling - ANSWERS-Loop 1 Zone 3 Panic pendants are programmed as an audible alarm(type 07) - ANSWERS-True When installing the take 345 you must ensure that the transformer is supplying power to the power supply before connecting the battery - ANSWERS-True When wiring the take 345 you must ensure it has three points of ground: the low side of each zone, the takeover module, and the power supply - ANSWERS-True You are required to test all secondary keypads and key fobs even though they are not detection devices - ANSWERS-True When installing a dw21, what size drill bit should you use to drill the hole for the sensor - ANSWERS-3/4"
In regard to thermostats, what is the Differential - ANSWERS- Number of degrees before the target temp. is reached and the 2nd stage will stop running Which type of hvac furnace requires a fan delay - ANSWERS- What is the first step to perform before installing a thermostat - ANSWERS-Loop 1 /Zone 14 Which of the following steps should you always perform before removing an existing thermostat - ANSWERS- How many stages of cool does a conventional A/C unit have it if has both Y and Y2 wire - ANSWERS- 2 Which of the following units are not compatible with Vivint thermostats - ANSWERS-Baseboard heating PID thermostats with abc wiring radiators As long as you perform all of the proper inventory practices how often should you complete an Inventory Reconciliation - ANSWERS- Weekly When programming a Dw11 that's been install on a window, which zone/sensor type should you use - ANSWERS-Type
When installing a Dw21 into a metal door frame, with a wooden door, what should you be sure to use - ANSWERS-A Dw11 should be used on all metal doors Determine the Hvac setup based on the following wiring:B,Y,Y2,Rh,G - ANSWERS-Conventional, battery powered, 2 stage cool, no heat How can you determine if the hvac is a heat pump - ANSWERS-Turn on the heat, if the compressor runs, its heat pump. Two types of furnaces found on an hvac system - ANSWERS-Gas heat pump What transactions can affect your on-hand inventory - ANSWERS- Transfers usage pulls Before completing a reconciliation, which of the following should you do - ANSWERS-Send back bad equipment Receive any un- received orders or transfers in the "orders" tab Receive any FSP transfers Verify FixParts requests have been completed Transfer PO's must be received in person and accounted for in MTM prior to using the equipment. - ANSWERS-True
Select all that apply: Before submitting a web order, what steps should you first take? - ANSWERS-Ensure that all Transfers are complete Check the daily usage and submit fixes as needed Ensure that all bad equipment has been sent back and reconciled Check "In Transit" to see what is coming your way Ensure that all equipment has been received
