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This TASK: “+ Task 1 & 2 passed on the first attempt. “+ This Task is significantly easier to Understand “* This version is improved for clarity, coherence, and professional tone Table of Contents D253 - TASK 1 .........cccccccecceececcceceeces 2 D253 - TASK 2 .........ccccccccecccsceccceceeees 9 D253 - TASK 1 **A, Complete the VIA Character Strengths Survey using the “VIA Character Strengths Survey” web link, and use the results of the survey to complete the following:** **1. Describe an experience in which you used one of your five signature strengths (i.e., the first five) from the survey results to overcome a challenge.** Working in an Oncology practice for the past 17 years has not only taught me a lot about cancer and cancer treatments but also led me to meet many people from all walks of life. | have found myself using One of my signature strengths daily, kindness. Many of our patients are scared, worried, and angry about their diagnosis and what is to come; many times, they lash out abruptly and are rude and say not very nice things. | am not a fan, to say the least, of being on the receiving end of an angry patient, but | remind myself to show kindness as | am not in their shoes and may be the only person who is nice to them today. Showing kindness has paid off for me, as patients will call me back and apologize for being rude and taking found that | could quickly drop or withdraw from classes. So, instead of pushing myself to refocus and study harder, | took the easy way out and dropped classes; this led me to take college to the back burner and, ultimately, all together. If | had been more vital in perseverance, | would have pushed through, finished school many years ago, and fulfilled my dream of becoming a Pediatrician and taking care of sick children. **a, explain how improving the lesser strength identified in part A2 will help accelerate your values-based leadership abilities in your new position as the customer service manager.** Improving perseverance would assist me in accelerating my leadership abilities in a few ways, the first being building trust with my team. Having my team see their leader committed to goals and willing to work to meet the goals will have them follow and have faith. The second is inspiring my team by increasing their perseverance; it shows them that anything is possible when they continue to push forward. Demonstrating perseverance in difficult situations will help me to model resilience and encourage my team to persist through challenges until goals are achieved. **b. List three actions you can take to grow in the area identified in part A2.** 1. Don’t be afraid to take chances and fail. Part of failure is learning to get back up and try again and to not be afraid to fail again. 2. Keep end results in mind. Keeping track of what the end result is will keep me motivated to continue to move forward. 3. Identify “my why.” Understanding why | am pursuing a goal and why it is important to me will help keep me focused and determined to persevere to meet my ultimate goal. **B. To set the tone for your new team, explain to them who you are as a values-based leader by doing the following:** **]. List your top three values as a values-based leader from the “List of Values” web link.** 1. Accountability 2. Teamwork 3. Adaptability **a, explain how you will demonstrate each of the values listed in Part B1 to serve both the team and the organization in the scenario.** - **Accountability** will assist the team in that each member will be responsible for their own actions and work performance, which will Fairness could be a leadership challenge when selecting and announcing a new team lead. It is vital to avoid any perception of favoritism in the selection process. An employee should be promoted based on merit and not personal relationships. If a candidate like Michael is hired based on friendship, it would set Michael up for failure to perform his job. even though Sophia has a personal relationship with someone in management, her merit and performance demonstrate she is the best candidate for the job. It is essential to ensure that the selection process is fair and based on merit to avoid conflicts and to maintain trust within the team. **2. Discuss how you, as the customer service manager, would uSe one of your top three values from part B1 and one of the company’s values in a conversation about the hiring decision with the person who was not selected as the team lead.** When meeting with the candidate not chosen for the position, | would focus on the values of **accountability** (my top value) and **trust** (a company value). | would explain that the selection was based on consistent performance and reliability, which are essential for the leadership role. | would share that the decision was made to ensure trust among team members and that the selected candidate has demonstrated the accountability necessary to lead successfully. | would also encourage the employee to continue developing their skills and hold them accountable for their growth, reaffirming that they are a valued member of the team and that opportunities for advancement remain possible through continued effort and development. **D. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.** *Note: All responses are based on personal reflection and analysis of the provided scenario materials. Where applicable, concepts were informed by the VIA Character Strengths framework and standard leadership ethics principles.* **e, Demonstrate professional communication in the content and presentation of your submission.** **2. Discuss how you and your team will use one of the following elements of self-awareness in your daily interactions:** - emotional awareness - accurate self-assessment - self-confidence As | take on my role as customer Service manager, one area that will assist us during our daily interactions is **self-confidence**. Self- confidence in the workplace is not only beneficial to any employee on a personal level as it helps each person have an understanding of what their strengths and weaknesses may be, but it helps the team as we can work together on the group self-confidence and change our mindset to "I can" and not let our limitations get in our way. This mindset will help us continue to move forward as a team. **3. Discuss how you and your team will use one of the following elements of self-management in your daily interactions:** - emotional self-control - transparency - adaptability - achievement - optimism As we know, there are always new processes and changes around us in customer Service. Our team will use **adaptability** daily across the board in our interactions with customers and each other. Adaptability, while not always easy at first, will allow us to learn from our errors as well as learn how to embrace new views and ways of solving problems. It will also prepare us for whatever can be thrown our way, enabling us to handle it gracefully and stay composed. **4, Discuss how you and your team will use social awareness to practice empathy in your daily interactions.** Many of us are taught self-awareness at a young age, but many need more social awareness. As a team, we must ensure we work on our **social awareness** in the workplace. Social awareness will assist us in cultivating our interpersonal relationships and complement our self-awareness. It will help us empathize with our coworkers as we all come from diverse backgrounds and cultures. | look forward to improving our social awareness and showing empathy by taking time to learn from each other and understand what makes us unique. 2. **Affinity Bias:** This bias leads people to favor others who are similar to themselves and avoid those who are different. For example, you might avoid speaking to someone because they support a different sports team, missing out on the opportunity to build a friendship or professional relationship. **5_ Discuss how you and your team will use one of the following elements of relationship management in your daily interactions:** - influence - coaching and mentoring - conflict management - teamwork - inspirational leadership An element used in our daily interactions will be **inspirational leadership**. Inspirational leadership is my promise to our team that | will be a leader who is seen not just for guidance but to help our team grow, personally and professionally, while creating a vision that will inspire our team to become not only confident in our roles but passionate about what we do daily. **a. Discuss how you will create a culture of care within your team.** As your leader, | will work to create a culture of care for our team by fostering a welcoming work environment where everyone feels valued and appreciated. We will achieve this culture through transparency and open communication, celebrating successes such as birthdays and work anniversaries. | will maintain an open-door policy to encourage feedback and provide a supportive sounding board. Since we spend forty hours per week together, the workplace should be a place where people look forward to coming every day. **6, explain why you and your direct reports will use at least one of the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) to be effective as a team.** Overall, **relationship management** is essential for a team in business. Relationship management helps the team reach goals by fostering collaboration, sharing ideas, and influencing each other positively. It helps us work effectively as a team and collaborate with other departments. As your leader, | will exemplify inspirational leadership and support the team through conflict management as we progress together. 
