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WGU D390 2026 HEALTH POLICY AND
COMMUNITY SERVICES REVIEW
QUESTIONS SOLUTIONS PROFESSIONAL
GUIDE
โ How does the U.S. Department of Health and Human Services manage to oversee so many aspects of healthcare for American citizens? Answer: HHS divides its responsibilities among 11 divisions and many smaller agencies to appropriately address different health needs. โ How would healthcare management at the local county health department level be accurately described? Answer: Coordination of services for specific areas and populations.Local health departments focus on the needs of specific areas and particular populations. โ In the United States, what is the role of government in the healthcare system? Answer: Federal, state, and local levels all provide healthcare system leadership and regulation.
โ Which statement describes the role and purpose of the care coordinator? Answer: An individual who helps arrange access, facilitates communication, and provides clear information to individuals about their healthcare โ Which statement describes an individual whose purpose is to collaborate with certified professionals such as social workers to support and provide social services within a community? Answer: Social and human services assistants often collaborate with other certified personnel to support and provide social services in the community. โ Which statement describes the role of healthcare administrators and their purpose in a healthcare organization? Answer: Healthcare administrators help develop and implement policies and procedures and provider overall management in many areas of a healthcare organization. โ Why is cultural competence necessary? Answer: Cultural competence helps to provide more appropriate care to patients and clients. โ dentify some of the roles in HHS and describe the activities or actions that should be performed by each identified role.
โ Which ACE model goal encourages the inclusion of community members to share the history, culture, and uniqueness of their community that would be unknown to those from outside? Answer: Expanded knowledge.The ACE model goal of expanded knowledge encourages the inclusion of community members to share the history, culture, and uniqueness of their community that would be unknown to those from outside. โ Which ACE model goal is focused on forming and improving beneficial relationships and ensuring the relationships continue? Answer: Strengthened partnerships and alliances in the ACE model goal focuses on forming and improving beneficial relationships and ensuring the relationships continue. โ n which strategy are community members in control of decisions to address issues facing the community; addressing social determinants of health, many of which fall into the "neighborhoods and built environments" category? Answer: Community-owned approach โ If Mark shows no signs or symptoms of the hepatitis but is still able to infect others with this disease this is know as which of the following?
- immunology
- pathogens Answer: carrier โ The time in which a person can spread the disease and infect others is know as ___________period.
- growing
- infectious
- spreading
- bacteria Answer: growing โ If a report shows that 2 out of 1,000 people die from a disease after being infected this is known as what? Answer: case fatality. Case fatality is the measure of the severity of a disease. It is the proportion of plp that die from the disease after being infected. โ Which of the following tells us how infectious a disease is?
- case fatality
- basic reproductive rate
- infectious
- incubation
โ When assessing a patient to determine their Behavioral Risk Factor for an independent living disability a HHS professional may ask: Answer: Because of a physical, mental, or emotional condition, do you have difficulty doing errands alone such as visiting a doctor's office or shopping? โ A physical or mental impairment that substantially limits one or more major life activities is known as a ___________ Answer: Permanent disability. โ Which of the following terms describes when the individual body structure or function or mental function is altered
- impairment
- activity limitation
- participation restrictions Answer: impairment. โ Some chronic illnesses can have acute episodes? Answer: True. Some chronic illnesses can have acute episodes, such as asthma attacks or diabetic emergencies.
โ People are likely to develop disease if they have weak immune systems. All of the following except can cause weak immune systems: Answer: sleep does not โ What strategies do professionals use to collaborate with their clients and build trust? Answer: Demonstrate Authenticity, Logic, Empathy โ What are the three components of a Trust Triangle? Answer: 1.Authenticity-consistent professional experience and knowing what reaction to expect 2.Logic- a professional demonstrating both the ability to treat a client properly and the use of sound judgment and reasoning 3.Empathy- care for a client's well-being โ Which of the following is the cause of the distrust a patient experiences when they feel that a professional has not acted in their best interest or disregarded their right to make their own decisions? Lack of communication Implicit bias Ethical conflict Proper communication
Answer: expanded knowledge encourages the inclusion of community members to share the history, culture, and uniqueness of their community that would be unknown to those from outside. โ Which ACE model goal is focused on forming and improving beneficial relationships and ensuring the relationships continue? Answer: Strengthened partnerships and alliances in the ACE model goal focuses on forming and improving beneficial relationships and ensuring the relationships continue. โ Which concept is achieved when individuals and groups find their healthcare needs are being met? Answer: Communities can achieve equity when individuals and groups find their needs are being met at the level they need. โ What becomes lower when communities engage in activities to help their members receive preventive care and avoid disease? Answer: Cost of care.When communities engage in activities to help their members receive preventive care to avoid disease in the long term, they help to lower the cost of care. โ What is the goal of Reflection in the Open-end questions, Affirmation, Reflections, Summarizing (OARS) technique? Answer: To empathize with the client
โ A 74-year-old presents to the clinic with his wife. She begins explaining that her husband is becoming more forgetful and not speaking. His physician refers him to a neurologist.How can a human services representative support this couple? Provide the client's wife with printed material about dementia and follow up after being seen by the neurologist. Ask to speak to the client's wife privately about his memory loss. Listen to the wife's concerns and then explain the recommended next steps to support her husband. Tell the client and his wife to expect a phone call from the neurologist office. Answer: Listen to the wife's concerns and then explain the recommended next steps to support her husband. โ An 80-year-old client with dementia develops diabetes. Her son wants to admit her to a nursing home facility to care for her, but she demonstrates resistance after her son's recommendation. The primary care doctor prescribed medications and a strict diet. Two weeks later the client returns to the clinic with her son, who states she has not been taking the medicine or following the diet.How can the healthcare professional assist this client and her son? Answer: Refer a home health nurse to the client's residence to educate the client and provide medical support as needed.
Advocacy Answer: continuity of care.Elizabeth and her case coordinator are ensuring continuity of care when they check in to ensure she is meeting her health goals and to see if changes are needed. โ Julio is overweight and was recently diagnosed as having high blood pressure. His primary care physician prescribed him medication to help with his high blood pressure but did not explain any other ways that Julio could help prevent the multiple chronic conditions he now has from progressing. What did Julio's physician fail to provide that could help him manage his conditions? Answer: Julio's physician should have provided him with education on ways to manage his weight and his high blood pressure. โ How can family members of a patient with a chronic illness work to educate others about their illness and build awareness to support policy changes? Answer: Join an advocacy group โ Which patient can be expected to use the fewest resources and services to achieve optimal health? Answer: A patient with a moderate bacterial infection.
