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The use of video conferencing and text-based communication for collaboration, discussing their advantages and disadvantages. Topics include non-verbal communication, turn-taking, back channels, and attention and focus. The authors of the documents express their opinions on the effectiveness of these communication methods and provide insights into their unique features.
Typology: Papers
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CS 598 KGK – 1/23/
by Isaacs, E. and Tang, J.
Video is the natural progression from audio in respect to collaboration over distances. Before video conferencing there would be audio conferencing which has very apparent differences between an in person conversation. Although video has many advantages over the audio, it still lacks in some respect to in person conversations.
I thought that this paper did a pretty good job of addressing many issues that arise in using video for collaborative purposes. The core advantage that video allows over audio only is the transmission of non verbal information, which is very important in human communication. One of the examples that was given, which I think is an important one, is the ability to take turns speaking. The paper made it seem that the turn taking ability of people using the video conferencing system was comparable to face to face interactions. This is an important aspect of collaboration and it is interesting that video conferencing works well for it.
Other aspects of video conferencing that lack in comparison with face to face interactions are also very important. The paper hit on almost all of the ones that I can think of, pointing, use of physical objects, pointing, and having side conversations. One aspect that isn’t lacking but a negative side effect of the use of video would also have to be multi tasking, which I don’t believe was mentioned in the paper. It is much easier for someone to be working on something else while doing a video conference or to just get up and leave during a video conference is much easier. There is also another aspect which I think is important is the psychological affect of having everyone staring at you at all times, whether or not you are talking. I think that it can make people uncomfortable to have people constantly staring at you, even though they might not be. This pertains to a difficulty that relates to video conferencing, which unless you are having a two person conference call, it is hard to tell when someone is actually looking at you and when they are not.
CS 598 KGK – 1/23/
I thought that this article did a great job of pointing out the pros and cons associated with video conferencing, but I was disappointed with the solutions that they came up with. They had a section about designing for video conferencing but they didn’t really address the individual issues that video collaboration lacks.
CS 598 KGK – 1/23/
The issue with back channels is important to consider when looking into text based communication. This is because text based communication lacks many of the back channels, at least the physical ones. Although text communication does provide the ability for some examples of back channels, such as responding with “yea” or “uh huh” or something to that effect, there is not many ways in which to show for instance nodding. I guess text based communication in some video games could take into consideration these back channels, for example many RPG type games allow for emotes to be shown, usually they result in text that would look something like this: nods and would appear in a different color that wouldn’t take focus away from the conversation. This idea is close, but it’s not quite the same as the real life version of it.
CS 598 KGK – 1/23/
by Donath, Karahalios, and Viegas
I think that one of the interesting aspects of this paper comes from the unexpected side effects or uses of the Visiphone that users came up with. Users thought that it would be a good tool to be used in therapy to show conversational dominance, which didn’t seem like it was a core drive in creating Visiphone.
One of the aspects of this paper that I didn’t like was that the way to use Visiphone wasn’t really described. I am curious about certain things, like how do you call someone, can you call anyone, can the Visiphone be turned off, are there features such as muting? All of these questions were not addressed in the paper. Although they aren’t the most important questions I was pretty confused as to how something simple, like calling a person, actually works with it.
Overall I really think that the idea is a very clever and elegant way of achieving a phone that can be used for long periods of time without feeling intrusive. I like the use of the orb because it not only draws attention but it has a cool new interesting look to it. The visualization is also a great idea because not only does it look cool, it is very easy to understand what it is for after just trying it out, I would imagine. I would think that after using it just once they would almost instantly understand all the aspects of the graphics, which is not a claim that can be made for many products. Some things that I think might be interesting add-on’s to it would be if it could recognize different voices and assign each different speaker a color, so instead of just on the receiving side or on the transmitting side having a color there would be more. I think with an addition like that, group talking could be better visualized.