Workflow - Business Processes - Lecture Slides, Slides of Business Policy and Regulation

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Introduction to

Workflow

Overview

 What is workflow?  What is business process management?  Common workflow and process problems  The functional organizational structure  The role of enterprise systems  Introduction to SAP R

What is Workflow? (2)

 We model workflow in terms of  what steps are performed  who performs those steps  what dependencies (relationships) exist between those steps  what external resources (information, materials, etc.) are required to complete the set of steps

Modeling Workflow

 We have tools to model workflow and implement workflow-based software systems  BizAgi models business processes  UML and UML tools (Visio) model workflow and various types of processes  There are several tools and there are different models too  We will use BizAgi in this course and a bit of Visio

A First Workflow Diagram

Modeling Workflow (Visio)

 Visio supports several modeling tools for workflow  Data Flow diagrams model the flow of data through and information system  UML diagrams model process state, sequence, and structure

Non-normative Definitions?

 But let’s not get bogged down in formal definitions  I can find several opinions trying to define the following terms:  Workflow  Business Process  Business Process Management

Common Workflow

and Process Problems

 Lack of workflow integration across functional units  This leads to a silo effect  Workflow that is not well understood

The Role of Enterprise

Systems

 Enterprise Systems (Enterprise Planning Systems) ERPs  Use best practices to implement cross-functional workflow systems for various industries  Try to eliminate information silos

Common ERP Systems

 Oracle (JD Edwards, PeopleSoft, Siebel)  SAP  Microsoft Dynamics  IBM  BAAN  Sage Group  Sage, Accpac ERP, Peachtree  There are also open source solutions

The SAP Business Suite

 SAP Enterprise Resource Planning (SAP ERP)  SAP Supplier Relationship Management (SAP SRM)  SAP Customer Relationship Planning (SAP CRM)  SAP Supply Chain Management (SAP SCM)  SAP Product Lifecycle Management (SAP PLM)

 SAP NetWeaver supplies the client user interface

SAP – The Company

 SAP AG  Founded in Walldorf, Germany in 1972  World’s Largest Business Software Company  World’s Third-largest Independent Software Provider  Company Statistics  Over 45,000 employees in more then 50 countries  1,500+ Business Partners  95,000+ customers in more then 120 countries  12 million users  100,000+ installations

SAP – Industries (2)

 Aerospace & Defense  Automotive  Banking  Chemicals  Consumer Products  Defense & Security  Engineering, Const.  Healthcare  High Tech  Higher Education  Industrial Machinery  Insurance  Life Sciences  Logistics Service Prod.

 Media  Mill Products  Mining  Oil & Gas  Pharmaceuticals  Postal Services  Professional Services  Public Sector  Railways  Retail  Telecommunications  Utilities  Wholesale Distribution

SAP – Architecture (1)

 Client/Server Environment  Client – hardware/software environment that can make a request for services for a central repository of resources  This is the NetWeaver program that you see  Server – hardware/software combination that can provide services to a group of clients in a controlled environment  This is the back-end server that you connect to through NetWeaver