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Human Resource and Shift Management in a Local Supermarket, Study Guides, Projects, Research of Operational Research

Universiti Malaysia Sarawak Operational Research

The shift and hr policies of a local supermarket with 12 branches. It includes information about shift durations, break times, hierarchy, public holidays, overtime pay, and salary calculations for different types of staff. The supermarket branch at eastern mall is chosen as an example.

Typology: Study Guides, Projects, Research

2016/2017

Uploaded on 04/04/2017

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Local Supermarket

•12 branches, operate differently, shifts start at different time at different branches

•Branch at Eastern Mall is chosen

•Full shift : 8am – 10pm

•Morning shift, night shift : 8 hours excluding lunch/dinner breaks (1 hour),

overlapping occurs

•Employees take turns for their lunch/ dinner breaks

•Employees given 1 off day per week

•Lunch breaks ranging from 11am-2pm, dinner breaks from 4pm-7pm

•Store layout and department are categorised by category and floor

•Hierarchy :

For sales assistant: Store in charge > operation executive (optional) > supervisor >

assistant supervisor > senior sales assistant > sales assistant

For cashier: senior cashier > assistant senior cashier > cashier

•Number of cashier is fixed

•As for now, more manpower is allocated in the morning

•Non-replaceable public holiday : labour day, independence day (31August), Agong’s

birthday, TYT’s birthday

•Junior: 15 < age < 18, limit 7 hours of work per day, not later than 8pm, salary same

as part-timer

•Peak periods : before seasonal celebrations > promotions (normally after paydays) >

weekends

•Cut-off date for salary : 21st each month – 20th next month

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Local Supermarket

12 branches, operate differently, shifts start at different time at different branches
Branch at Eastern Mall is chosen
Full shift : 8am – 10pm
Morning shift, night shift : 8 hours excluding lunch/dinner breaks (1 hour), overlapping occurs
Employees take turns for their lunch/ dinner breaks
Employees given 1 off day per week
Lunch breaks ranging from 11am-2pm, dinner breaks from 4pm-7pm
Store layout and department are categorised by category and floor
Hierarchy : For sales assistant: Store in charge > operation executive (optional) > supervisor > assistant supervisor > senior sales assistant > sales assistant For cashier: senior cashier > assistant senior cashier > cashier
Number of cashier is fixed
As for now, more manpower is allocated in the morning
(^) Non-replaceable public holiday : labour day, independence day (31August), Agong’s birthday, TYT’s birthday
Junior: 15 < age < 18, limit 7 hours of work per day, not later than 8pm, salary same as part-timer
Peak periods : before seasonal celebrations > promotions (normally after paydays) > weekends
Cut-off date for salary : 21st^ each month – 20 th^ next month

If staffs stay back more than 8 hours, 1 hour must be given for them to have a break ; if staffs stay back less than 8 hours but more than 4 hours, 30 mins must be given for them to rest
Salaries for juniors and part-timers are calculated per hour
Part-timer’s working hours must be less than 70% of permanent staff’s working hours
Salaries for permanent and contract are paid by month ( basic salary / 26days)
Permanent staffs suppose work for 6 days per week, 8 hours per day. If they work 7 days per week, one rest day salary with be paid

Basic Salary

Rest day OT Public holiday

Replaceable public holiday (OT)

Non- replicable public holiday (OT)

Junior RM3.50 - x1.5 x2 x1.5 x

Part-time RM3.50 - x1.5 x2 x1.5 x

Permanent Depends x1 x1.5 x2 x1.5 x

Staffs prefer less full shift assigned to them
Most preferable working shift is morning shift > off day > afternoon shift

Human Resource and Shift Management in a Local Supermarket, Study Guides, Projects, Research of Operational Research

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