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Workplace Ethics and Professionalism, Exams of Nursing

University of OxfordNursing

A variety of workplace scenarios and ethical dilemmas that employees may face in a professional setting. It provides guidance on appropriate responses and behaviors that demonstrate key professional skills and values such as reliability, integrity, resourcefulness, and teamwork. Topics like following company policies, managing work-life balance, addressing inappropriate behavior, providing excellent customer service, and utilizing technology and communication effectively in the workplace. By analyzing the correct responses to these scenarios, readers can gain insights into best practices for navigating common workplace challenges and upholding high standards of professionalism.

Typology: Exams

2023/2024

Available from 08/22/2024

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WRS Test
1. Carla believes she is more productive when she listens to music at work, but her boss does not allow
it.
a.She should a. try to convince her boss of her point of view.
b. put on headphones to listen in private.
c. follow company policy.
d. listen to it anyway since it is good for productivity. - correct answer โœ”โœ”c. follow company policy.
2. You are working at a graphic design firm. Your team is working on an important project and your team
leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you
previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
a. Make other arrangements for your neighbor and stay to finish the project deadline.
b. Agree to stay and finish your project without question because work is more important.
c. Since you first committed to help your neighbor, tell your coworker you cannot stay and why.
d. Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to
the 6:30 p.m. appointment. - correct answer โœ”โœ”a. Make other arrangements for your neighbor and stay
to finish the project deadline.
3. Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol policy which states
that no alcohol is to be consumed during work hours. Violation of the policy will result in immediate
termination. While at lunch today, Lacy observed several coworkers having beer with their meal. Lacy
should
a. write an anonymous letter to the company owner.
b. tell her immediate supervisor.
c. join in with her coworkers but refrain from any alcohol consumption.
d. remain quiet since this matter is not her jurisdiction. - correct answer โœ”โœ”b. tell her immediate
supervisor.
4. Justice told his boss he would finish the financial report by Friday. Following through on his
commitment is an example of which positive workplace trait?
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WRS Test

  1. Carla believes she is more productive when she listens to music at work, but her boss does not allow it. a.She should a. try to convince her boss of her point of view. b. put on headphones to listen in private. c. follow company policy. d. listen to it anyway since it is good for productivity. - correct answer โœ”โœ”c. follow company policy.
  2. You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do? a. Make other arrangements for your neighbor and stay to finish the project deadline. b. Agree to stay and finish your project without question because work is more important. c. Since you first committed to help your neighbor, tell your coworker you cannot stay and why. d. Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment. - correct answer โœ”โœ”a. Make other arrangements for your neighbor and stay to finish the project deadline.
  3. Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol policy which states that no alcohol is to be consumed during work hours. Violation of the policy will result in immediate termination. While at lunch today, Lacy observed several coworkers having beer with their meal. Lacy should a. write an anonymous letter to the company owner. b. tell her immediate supervisor. c. join in with her coworkers but refrain from any alcohol consumption. d. remain quiet since this matter is not her jurisdiction. - correct answer โœ”โœ”b. tell her immediate supervisor.
  4. Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

a. resourcefulness b. problem-solving c. reliability d. honesty - correct answer โœ”โœ”c. reliability

  1. Project tasks have been assigned to individuals. Which action of a team member may hurt the work of the team? a. Having a positive attitude b. Being on time to meetings c. Requesting help when needed d. Not assisting others - correct answer โœ”โœ”d. Not assisting others
  2. Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action? a. Help your peer carry the long section of pipe. b. Stay on your job assignment all day. c. Tell someone else to go help this employee who is having trouble. d. Stop cutting long sections of pipe. - correct answer โœ”โœ”a. Help your peer carry the long section of pipe.
  3. You must attend an important luncheon for work and dress appropriately. You should wear a. what you would wear for a night on the town. b. what you would wear to a job interview. c. casual clothing. d. what you would wear to a formal event. - correct answer โœ”โœ”b. what you would wear to a job interview
  4. We know that how we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of: a. self-representation.
  1. Shauna works at an advertising agency and recently had a verbal argument with a coworker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict? a. Report Ashley to the human resources manager. b. Let these inappropriate actions go because it will get better with time. c. Ignore Ashley but make sure her peers know. d. Write an email to her parents explaining the situation and asking for help. - correct answer โœ”โœ”a. Report Ashley to the human resources manager.
  2. During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to a. ignore the request because you think things are just fine the way they are. b. ask your coworker what they would do. c. consult the employee handbook. d. research how other companies and experts have improved customer service. - correct answer โœ”โœ”d. research how other companies and experts have improved customer service.
  3. In the graphic below, which personal skill BEST fits into the shaded area of the diagram? a. Resourcefulness b. Teamwork c. Positive work ethic d. Integrity - correct answer โœ”โœ”a. Resourcefulness
  4. You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrรฉe and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation? a. Make sure the customer knows this will never happen again and later report it to the restaurant manager. b. After talking with another server, ask the head chef to come out and apologize to the customer profusely. c. After talking with the restaurant manager, offer a comparable entrรฉe dish, a discount, and a formal

apology. d. Have the restaurant manager offer a substitute and a significant discount on the overall meal. - correct answer โœ”โœ”c. After talking with the restaurant manager, offer a comparable entrรฉe dish, a discount, and a formal apology.

  1. At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively? a. Restate the key question and ask if your understanding is correct. b. Smile and answer the question as soon as possible. c. Ask for the person's email address so you can send him/her your answer. d. Focus on one part of the question and answer that, then move on - correct answer โœ”โœ”a. Restate the key question and ask if your understanding is correct.
  2. Which of the following phrases is appropriate for a formal greeting during a presentation? a. Be seated b. Let's get started c. Listen up d. Welcome - correct answer โœ”โœ”d. Welcome
  3. Which sentence is grammatically correct? a. He don't want to attend class regularly. b. He doesn't want to attend class regular. c. He don't want to attend class regular. d. He doesn't want to attend class regularly. - correct answer โœ”โœ”d. He doesn't want to attend class regularly
  4. You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith? a. Hello Sally Smith! b. Dear Ms. Smith,

d. The employee is in violation of city health and safety ordinance - correct answer โœ”โœ”a. The employee is in violation of safety policy and could be seen as a liability.

  1. According to the organizational chart below, Allison P. reports to a. Willa Johnson. b. Sally Roberts. c. Darren Liggins. d. Tito E. - correct answer โœ”โœ”a. Willa Johnson.
  2. Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative Branch is to _______ laws. a. make b. implement c. evaluate d. assess - correct answer โœ”โœ”a. make
  3. Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to a. appeal to the general public. b. determine quantities to buy. c. obtain up-to-date information about the industry. d. set up an operating budget. - correct answer โœ”โœ”c. obtain up-to-date information about the industry.
  4. If you are interested in a promotion, which of the following is essential? a. Acquire and prove new industry knowledge. b. Take coworkers to lunch. c. Develop a friendship with your supervisor. d. Hire a life coach. - correct answer โœ”โœ”a. Acquire and prove new industry knowledge
  5. Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment? a. Offering fellow employees assistance on the job b. Attending conferences to acquire new industry related knowledge

c. Researching how to do difficult tasks in her workplace d. Spending time at work completing assignments for her college classes - correct answer โœ”โœ”b. Attending conferences to acquire new industry related knowledge

  1. The goals of professional networking are to develop a. and present a job "sales pitch" to an interviewer. b. relationships based on mutual needs/interests and trust. c. a resume and send it out with a business card. d. a resume and post it on social networking sites. - correct answer โœ”โœ”b. relationships based on mutual needs/interests and trust.
  2. Which question could violate laws aimed at achieving equal employment opportunities? a. What is your address? b. What are your job skills? c. What is your job history? d. What is your religion? - correct answer โœ”โœ”d. What is your religion?
  3. When writing resumes, why do employers prefer professional references over personal ones? a. It is illegal to provide personal references. b. Professional references tend to be more intelligent. c. Professional references are biased. d. Personal references tend to be biased. - correct answer โœ”โœ”d. Personal references tend to be biased.
  4. At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories? a. important and not urgent b. not important and urgent c. important and urgent d. not important and not urgent - correct answer โœ”โœ”c. important and urgent

a. $ b. $ c. $ d. $396 - correct answer โœ”โœ”b. $

  1. If you are working with a customer complaint, it is best to communicate with the customer a. face to face. b. on the phone. c. through email. d. through the website. - correct answer โœ”โœ”a. face to face.
  2. Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer? a. Inform the customer of available lay-away plans. b. Ask the customer to look at the posted dress code and leave. c. Greet the customer and ask if he would like her assistance. d. Wait until the customer approaches her and handle it. - correct answer โœ”โœ”c. Greet the customer and ask if he would like her assistance.
  3. The primary internal component of a desktop computer used for information storage is the a. hard drive. b. monitor. c. video card. d. USB drive. - correct answer โœ”โœ”a. hard drive
  4. An example of a desktop computer operating system is a. Microsoft Office 2012. b. Dell Computers. c. Windows 8.

d. Adobe Flash. - correct answer โœ”โœ”c. Windows 8.

  1. You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after only one day of using the new tablet. What is the first course of action? a. Look for the operating manual to figure out what is wrong. b. Email a friend who is an IT expert and seek assistance. c. Tell your coworker about the problem and ask for help. d. Inform the IT department about the computer problem. - correct answer โœ”โœ”a. Look for the operating manual to figure out what is wrong.
  2. In the table below, to re-order the "Animal" column, you should use the a. numeric listing function. b. convert table to text function. c. sort function. d. formula function. - correct answer โœ”โœ”c. sort function.
  3. Which of the following is NOT a type of web browser? a. Google Docs b. Google Chrome c. Mozilla Firefox d. Internet Explorer - correct answer โœ”โœ”a. Google Docs
  4. Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site? a. sensitive comments about your workplace b. photos of your family c. photos of your pets d. favorite movies - correct answer โœ”โœ”a. sensitive comments about your workplace