Communication - Part 1 Introduction
#1 DEFINITION & ASPECTS
#2 CROSS-CULTURAL COMMUNICATION
#3 LINGUISTIC (and PSYCHOLOGICAL) COMPONENTS
#4 A PRACTICAL EXAMPLE: effective presentations
#1 DEFINITION & ASPECTS
Human communication
Sender: Receiver:
-Thinking - Perceiving
-Encoding —> - Decoding
-Transmitting - Understanding
A BREAKDOWN OF COMMUNICATION CAN OCCUR AT ANY OF THESE 6 POINTS!
NOTE: research shows it takes 4 minutes to make a first impression!
-7% actual words
-38% way words are said (tone of voice, volume, pitch, rhythm, etc.)
-55% NON-VERBAL (body movement, mostly facial expressions)
Nonverbal messages
-Present in all communications
-Provide informations/mean different things
-May be intentional or unintentional
-May outweight verbal message
-May have positive or negative effects
-May contradict verbal message
WHEN VERBAL AND NON-VERBAL MESSAGES ARE INCONGRUENT, PEOPLE BELIEVE THE
NON VERBAL!
We cannot NOT communicate
-Body movement
-Gestures
-Illustrations
-Emotional state
-Obscenities
-Personal space: North Americans have bubbles of space they like to have in different instances:
-Intimate —> 0 to 18 inches —> we know these people really well
-Personal —> 1.5 to 4 feet —> we know them, but not intimately
-Work —> 4 to 10 feet —> we are comfortable working this close to a co-worker
-Public —> 12 feet or more —> we prefer this distance with strangers
-Tactile communication
-Touch
-Handshake
-Voice —> what can you tell from a person’s voice?
-Age
-Gender
-Formalized education level
-Ethnicity/origin
-State of health
-Just awakened
-Business or social call
-Environment —> what can you tell from a person’s environment?
-Office or home
-How organized
-Inviting (can you sit down or are their files on chairs)
