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The concept of culture as an iceberg, with visible behaviors and invisible feelings and beliefs. It discusses how every culture distinguishes itself through unique solutions to problems, and the importance of recognizing and respecting cultural differences. The text also introduces the dimensions of universal, cultural, and personal, and the concepts of internal and external control, monochronic and polychronic time, achieved and ascribed status, individualism and collectivism, universalism and particularism, and neutrality.
Tipologia: Sintesi del corso
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Culture is compared to an iceberg because much of which is invisible like feelings and beliefs but some of which is visible like behaviors. The behaviors of people from another culture may be seem strange to you but It probably makes sense to them and vice versa. Every culture distinguishes itself from other by the specific solutions to certain problems. a. Those which arise from our relationship with other people b. Those which arise from the passage of time (In some societies it is more important to know your plan for the future and in other societies it is more important to know your past accomplishments.) c. Those which arise from the relation with the environment It is important to see the culture in relation three dimensions:
. universal refers to ways in which all people in all groups are the same .cultural refers to ways in which a particular group of people have in common with each other and how they are different from every other group. .personal refers to ways in which each one of us is different from everyone else. We all believe that we observe the reality, things as they are, but what happens is that the mind interprets what the eyes see and gives it meaning. When the meaning is assigned ,we can say that we have seen something. The most fundamental of all across cultural problems is the fact that two people look the reality but they see two different things. When the meaning given to it by the person who does the action is the same meaning given to it by the person who observe the action , we can say that is a successful communication. Internal control\inner directed : the focus of control is largely internal,whithin the individual. Life is considered “what I do”. External control\outer directed: the focus of control is largely external to the individual. Life is considered “what happens to me” Monochronic\Sequential time : In this type of concept the needs of people are adjusted to suit the demands of time. People do one thing at a time and finish it before starting someone else, regardless the circumstances. Polychronic\Synchronic time: In this type of concept time is adjusted to suit the needs of people. People often have to do several things simultaneously and it’s not necessary to finish one thing before starting another.
Achieved status : In these “Doing” cultures people are respected because of their personal and professional accomplishments. Your status is earned and not merely a function of birth,age or seniority. You are hired based on your record of success. Ascribed status : In these “Being” cultures, status is built into the person ,it is automatic and therefore difficult to lose. You are respected because of your family and social class. The school and education also confer the status. Title are important and should always be used. Individualist : the individual indentifies primarily with self ,with the needs of the individual being satisfied before those of the group. In general, people tend to distance themselves psychologically and emotionally from each other. The group is not essential and individualist characteristics are often associated with man and people in urban settings. Communitarism\Collectivism: Identity is based on the role of the group. The survival and success of the group ensures the well-being of the individual. Group members are relatively close psychologically and emotionally. Collectivist characters are often associated with woman and people in rural settings. Universalism: In universalist cultures the focus is more in rules than relationships. He consider a trustworthy person is the one who honor their word or contract because he think that a deal is a deal. This culture tends to be rational and professional it uses uniform procedures and it seeks fairness by treating all like cases in the same way. Particularist: In particularist cultures the focus is more on relationships than rules. Less attention is given to abstract societal codes. He consider a trustworthy person is the one who honor changing mutualities. It tends to build informal networks and it seeks fairness by treating all cases on their special merits. Specific: the characteristics of this person are directness and preciseness. He studies the objectives and numerical targets of the specific organization with which you are dealing because specific person is quickly and efficient. He doesn’t use the title that are irrelevant and the conflicts of interest are frowned up. Diffuse: the characteristics of this person are indirectness, evasiveness and ambiguousness. He studies the history, background and future vision of the organization and let the meeting flow. He respects a person’s title, age, background connections. Neutrality: the characteristics of this person not reveal what they are thinking or feeling in fact, physical contact or gesturing are often taboo. The negotiation is typically focused on the object not so much on you as person. Obviously we have to avoid warm, expressive or enthusiastic behavior because these are interpreted as lack of control. Affectivity : the characteristics of this person reveal what they are thinking or feeling and the emotions flow easily. The negotiation is typically focused on you as a person, not so much on the object. Obviously we have to avoid detached and ambiguous behavior, because these are interpreted as negative evaluation.
Art of Empathy: it can be seen as a three-stage process:
Source of Self Esteem : In Individualist culture you are what you have achieved. In fact “material possession are a measure of success”. Your Self Esteem comes from what you have done to earn Self Esteem. Concept of Equality : Americans created a culture built around Egalitarianism; the notion that no one is superior to anyone else because of birth, power or fame. We are not the same but we are all of equal value. “putting on airs is frowned upon” Attitude toward Formality : Americans tend to be casual and informal in social and professional interactions. Informality is also more necessary in a mobile society where people are always meeting new people. “using first names with people you have just met is fine” Degree of Realism : American view is generally optimistic. We don’t see things the way they are but as better than they are, particularly if they are not so good. Bed thing happen for a reason. Attitude toward Doing : Individuals survive because they get things done generally on their own. What is practical and pragmatic is favored over what is beautiful and inspiring. View of the Natural World : In American view the natural world is a kind of machine that can be studied and known, manipulated and ultimately controlled.