Exploring Professional
Communication.
Language in Action
S. Schnurr
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Professional Communication: Understanding Language in Action through Workplace Discourse, Dispense di Comunicazione di Massa
The concept of professional communication through two examples of workplace discourse. the importance of communication in a workplace context, the differences between inter-professional and professional-lay interaction, and the frontstage and backstage aspects of professional discourse. It also introduces the concept of institutional talk and its features in professional contexts.
Tipologia: Dispense
2020/2021
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Exploring Professional
Communication.
Language in Action
S. Schnurr
Exploring Professional Communication
Language in Action
What is Professional Communication?
- It takes place at a workplace
- It involves 2 or more participants
- It involves at least one professional Workplace contexts : critical role of communication in getting things done
Inter-professional communication
- Related to work
- Collegiality
- All professionals
- E.g. a business meeting
One-way Communication Addressing the wider public Doesn’t always reflect reality Corporate values What do the two texts have in common?
Conceptualizing Professional
Communication - Goffman(1969)
FRONTSTAGE It involves an audience (e.g. Lawyer and Client/ Doctor and Patient) BACKSTAGE Not accessible interactions
TRANSACTIONAL and RELATIONAL ASPECTS TRANSACTIONAL
- Getting things done
- Achieving outcomes RELATIONAL /(interactional)
- Interpersonal relationships
- Creating positive working atmosphere
- (culture-dependent)
Institutional Talk
Three main features (Drew and Heritage 1992 : 22 ):
1. orientation by at least one of the participants to
some core goal, task or identity conventionally
associated with the institution in question
2. Special and particular constraints on what one or
both of the participants will treat as allowable
contributions to the business at hand
3. Inferential frameworks and procedures that are
particular to specific institutional contexts
- E.g. different speaking rights in court
“Talk between an expert representing some authority and a
layman” (Gunnarsson, Linell and Nordberg 1997:7)
PROFESSIONAL DISCOURSE
What professionals routinely do as a way of accomplishing their duties and responsibilities
INSTITUTIONAL DISCOURSE
It comprises those features which are attributed to institutional practice either manifestly or covertly by professionals (Sarangi and Roberts 1999)
Workplace discourse / Business discourse Workplace discourse
- Spoken and written interaction occurring in a workplace setting (Koester 2010: 3)
- Professional communication : Business discourse - Restricted to business settings broadly defined as work-related activity