Structure of a positive reply
1. To acknowledge receipt of enquiry
• Thank you for the interest you showed in our products in your letter of 3rd June.
• We were very pleased to receive your enquiry of 12th November regarding our
range of mountain bikes.
• Many thanks for your letter in which you enquire about our range of soft toys.
• With reference to your enquiry of 17 th October, we are pleased to provide you
with the information you requested.
2. To give information
• Our company has been involved in the field of electronic engineering for over 10
years.
• We have been manufacturing high quality products for many years and we are
interested in exporting to your country.
3. To describe sales terms
• Our prices are quoted FOB Liverpool.
• There is an extra 5% discount on our prices for cash.
• An additional discount of 3% is available on orders of more than 1,000 pieces.
• We can give a special discount of 7% on all orders received before 27 th April.
• We usually require payment at 60 days from receipt of order.
• Payment must be made by bill of exchange within two months of invoice date.
• A proforma invoice will be issued which must be settled before we can dispatch
the goods.
• We can confirm that we are in a position to supply the goods you are interested
in by tha date required.
• All the products you are interested in can be dispatched on confirmation of
order.
• We can deliver within ten days from receipt of order.
4. Reference to enclosures
