Supporting and Troubleshooting Windows 10: Microsoft Official Course 10982B, Slides of String Theory

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Microsoft Official Course

10982B

Supporting and Troubleshooting

Windows 10

Welcome

Thank you for joining us today.

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Hello! Student introductions

Let’s get acquainted:

• (^) Your name
• (^) Company affiliation
• (^) Title/function
• (^) Windows 10 experience
• (^) Your expectations for the course

Facilities

• (^) Class hours
• (^) Building hours
• (^) Parking
• (^) Restrooms
• (^) Meals
• (^) Phones
• (^) Messages
• (^) Smoking
• (^) Internet access
• (^) Recycling
• (^) Emergency procedures

About this course: Prerequisites

Before attending this course, students must

have:

 A basic understanding of networking fundamentals,

including Transmission Control Protocol /Internet

Protocol (TCP/IP), User Datagram Protocol (UDP), and

Domain Name System (DNS).

 An understanding of basic Active Directory Domain

Services (AD DS) principles.

 An understanding of the Public Key Infrastructure (PKI)

components.

 An understanding of Windows Server 2012 R

fundamentals.

 Knowledge of Windows client essentials, for example,

About this course: Objectives

After completing this course, students will be able to:

• (^) Describe the processes for planning and using a Windows 10 troubleshooting methodology
• (^) Troubleshoot startup issues and operating system services on a Windows 10 device
• (^) Resolve issues that pertain to hardware devices and device drivers
• (^) Troubleshoot Windows 10 devices remotely
• (^) Troubleshoot issues that pertain to network connectivity
• (^) Troubleshoot client-configuration failures and issues with application of Group Policy Objects
• (^) Troubleshoot issues related to user settings
• (^) Troubleshoot remote-connectivity issues
• (^) Resolve issues that pertain to accessing resources from devices that are domain-joined

Your course materials ( OPTIONAL )

Microsoft Official Course Handbook

• (^) Organized by Modules
• (^) Includes Labs and Lab Answer Keys
• (^) Module Reviews and Takeaways make great on-the-job references

Digital Companion Content

• (^) Supplemental content and helpful links
• (^) Download at: http://www.microsoft.com/learning/compani onmoc

Designed to optimize your classroom learning experience and support you back on the job

10982B Supporting and Troubleshooting Windows 10

Your course materials ( OPTIONAL )

Microsoft Official Course Handbook (Digital)

• (^) Access online using the Skillpipe reader by arvato, at http://skillpipe.courseware-marketplace.com/r eader
• Register/sign in and redeem your digital courseware
• (^) Easily add notes and comments, and highlight content
• (^) Organized by module
• (^) Includes Labs and Lab Answer Keys
• (^) Module Reviews and Takeaways make great on-the-job references

Digital Companion Content

• (^) Supplemental content and helpful links
• (^) Download at:

Course outline, continued

Module 6 Troubleshooting Group Policy

Module 7 Troubleshooting User Settings

Module 8 Troubleshooting Remote Connectivity

Module 9 Troubleshooting Resource Access Within a Domain

Module 10 Troubleshooting Resource Access for Clients That Are Not Domain Members

Module 11 Troubleshooting Applications

Module 12 Maintaining Windows 10

Module 13 Recovering Data and Operating Systems

Course outline, continued

Windows certification paths

MCSA Windows 10

MCSE Mobility (one elective)

Course 20697- 1

and Managing^ Implementing Windows 10

Course 20697- 2 Deploying and Managing Windows 10 Using Enterprise Services

Course 20398 Planning and Managing Devices in the Enterprise

Course 20695 Deploying Windows Desktops and Enterprise Applications

Course Administering^20696 System Center Configuration Manager and Intune

Exam 70- Planning and Managing Devices in the Enterprise

Exam 70- Deploying Desktops and^ Windows Enterprise Applications

Exam 70- 696 System CenterAdministering Configuration Manager and Intune

Course 20698

Installing and Windows 10^ Configuring

Installing and Windows 10^ Configuring

Exam 70- Configuring Windows Devices

Exam 70-

Preparing for the labs

Your lab activities will be centered around a fictitious company that we will call A. Datum Corporation

By working through the labs, you will learn how to troubleshoot Windows 10 clients in a Windows Server 2012 R2 domain environment

You will work in a virtual machine environment to complete the labs

Virtual machine environment, continued

Virtual machine name

Use as

10982B-LON-SVR2 Member server running Windows Server 2012 R2, 10982B-LON-RTR Member server running Windows Server 2012 R2, configured as a router 10982B-LON-INET Stand-alone server running Windows Server 2012 R

Demonstration: Using Microsoft Labs Online

(OPTIONAL)

In this demonstration, you will learn how to:

• (^) Access the Microsoft Labs Online (MLO) lab environment
• (^) Switch between virtual machines (VMs)

Read the online Lab Notes carefully, because some procedures related to on-premises lab versus online labs may have slightly different steps. Any differences will be called out in the Lab Notes.