1.7 Assignment "Case Studies"
shared drive - correct answer ✔a hard drive on the network where many
people within a business can add and retrieve files
Web site - correct answer ✔a collection of Web pages that contain text and
images, accessed via the Internet
The first step in the five-step process for problem-solving is to _____.
a. evaluate your work
b. take action
c. understand the task or need
d. complete the task - correct answer ✔c. understand the task or need
The last step in the problem-solving process is to _____.
a. evaluate your work
b. take action
c. understand the task or need
d. complete the task - correct answer ✔a. evaluate your work
Shawn is asked to draw a diagram illustrating how to fix a piece of equipment.
He writes down several types of software he could use. Which step of the five-
step problem-solving process is he using?
a. Understanding the task or need.
b. Considering solutions and list ideas.
