Nightingale Community Hospital Tracer Study, Thesis of Health psychology

The results of a tracer study conducted by Nightingale Community Hospital on a surgical patient to evaluate the patient's experience throughout all phases of care during her hospitalization. The document identifies a clear violation of the Joint Commission standard PC.01.02.03, which requires a history and physical examination to be completed within 24 hours of inpatient admission. The document proposes a plan to ensure compliance with the standard, including the use of an admission hand-off tool and new alerts and notifications within the electronic medical record.

Typology: Thesis

2023/2024

Available from 01/12/2024

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AFT2
AFT2 Accreditation Audit Task 3
Western Governors University
A1.
Evaluation
Nightingale Community Hospital conducted a tracer study on a surgical patient to
analyze the patient’s experience throughout all phases of care during her hospitalization. The
purpose of the tracer process is to evaluate and identify any safety concerns within the
organization. The tracer report evaluated a 67-year-old female patient who underwent a
laparoscopic hysterectomy converted to an open procedure due to excessive bleeding about five
weeks prior to her hospitalization. She presented to Nightingale Community Hospital seven
days ago febrile and had drainage from her surgical site due to possible postoperative infection.
The patient underwent surgery for an abscess formed from her previous surgery. A central line
was inserted for long-term antibiotics to treat the infection. She will be discharged home with
home health that will oversee her antibiotic therapy.
Upon reviewing the patient’s tracer report, a clear violation was identified. The history
and physical examination were not completed within the first 24 hours of admission. The Joint
Commission standard PC.01.02.03 states, “The hospital assesses and reassess the patient and his
or her condition according to defined time frames.” In the “Elements of Performance” relating
to PC.01.02.03, number four, it states, “the patient receives a medical history and physical
examination no more than 30 days prior to, or within 24 hours after, registration or inpatient
admission.” Under “Elements of Performance”, number five, it states “a registered nurse
completes a nursing assessment within 24 hours after the patient’s inpatient admission.” (The
Joint Commission, 2021).
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AFT

AFT2 Accreditation Audit Task 3 Western Governors University A1. Evaluation Nightingale Community Hospital conducted a tracer study on a surgical patient to analyze the patient’s experience throughout all phases of care during her hospitalization. The purpose of the tracer process is to evaluate and identify any safety concerns within the organization. The tracer report evaluated a 67-year-old female patient who underwent a laparoscopic hysterectomy converted to an open procedure due to excessive bleeding about five weeks prior to her hospitalization. She presented to Nightingale Community Hospital seven days ago febrile and had drainage from her surgical site due to possible postoperative infection. The patient underwent surgery for an abscess formed from her previous surgery. A central line was inserted for long-term antibiotics to treat the infection. She will be discharged home with home health that will oversee her antibiotic therapy. Upon reviewing the patient’s tracer report, a clear violation was identified. The history and physical examination were not completed within the first 24 hours of admission. The Joint Commission standard PC.01.02.03 states, “The hospital assesses and reassess the patient and his or her condition according to defined time frames.” In the “Elements of Performance” relating to PC.01.02.03, number four, it states, “the patient receives a medical history and physical examination no more than 30 days prior to, or within 24 hours after, registration or inpatient admission.” Under “Elements of Performance”, number five, it states “a registered nurse completes a nursing assessment within 24 hours after the patient’s inpatient admission.” (The Joint Commission, 2021).

Per the tracer report conducted, it was over 72 hours when the patient’s history and physical examination were completed. This is in clear violation of the Joint Commission standard PC.01.02.03 which requires a history and physical examination to be completed within 24 hours of inpatient admission. During the first 72 hours of the patient's hospitalization, the patient was taken care of by multiple healthcare providers who could complete the history and physical examination but neglected to do so. This violation of protocol needs to be prioritized and evaluated to ensure patient safety in Nightingale Community Hospital. A2. Plan A plan has been proposed to ensure Nightingale Community Hospital meets the Joint Commission standard PC.01.02.03 of completing history and physical examinations within 24 hours of inpatient admission. Upon admission, the nurse assigned to a patient will be provided with an admission hand-off tool by the charge nurse of the unit. The hand-off tool is a checklist with all required documentation needed within 24 hours of inpatient admission including initial nursing assessment, medical history, surgical history, and medication reconciliation. At the end of the nurse’s shift, the hand-off tool will be passed on to the next nurse. If filled out appropriately, the incoming nurse will be able to identify any missing components of the documentation and will be responsible for completing them. Once all admission documentation is completed, the nurse will return the hand-off tool to the shift supervisor. The tool will provide accountability on ensuring all required documentation is completed. With the help of the IT department, new alerts and notifications will be created within the admission history and physical documentation section. In the patient’s electronic medical record (EMR), the nurse will be prompted to fill out required documentation upon admission of the patient. If the documentation is not completed within 24 hours, an alert will be automatically sent to the shift supervisor to make them aware of the missing documentation.

Sources Pelletier, Mark. (2019, April 29). High reliability in healthcare: The chief nursing officer’s critical role. American Nurse. https://www.myamericannurse.com/high-reliability inhealthcare-the-chief-nursing-officers-critical-role/ The Joint Commission (2021, March 24). Accreditation Requirements. The Joint Commission E-edition. https://e-dition.jcrinc.com/MainContent.aspx Wheeler, K. (2015, November) Effective handoff communication_. Nursing Critical Care, 10_ (8), 13-15.