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Amazon Driver Training QUESTIONS AND SOLUTIONS RANKED A+
Amazon's foundational safe driving system - what is REPS and Checks Areas of high traffic or movement by associates are known as... - Hotspots As a delivery associate you must never - back up your vehicle, drive around other vehicles, complete u-turns back in your vehicle up, exiting your lane without lane captain approval or yard marshal instruction, and using headphones - All of these are things you should avoid for proper station safety etiquette being a safe driver is important because I am driving a heavier and larger vehicle than others on the road - why is being a safe driver important? bring any undelivered packages back to the station at the end of your route - what should you do with undelivered packages? by treating each package like it's your own - how can you provide a positive customer experience? call dispatch for further instructions. sometimes they may be asked to assist another driver by helping deliver some of their packages. this is called a rescue route - after a driver completes their route they are to... call driver support SDS then call the customer, and lastly call dispatch. - if you're unable to complete the delivery call these entities in this order
call me move to a safe location while keeping the dog in sight. use the packages as a barrier between you and the dog. call the customer to schedule an alternative delivery location. then, report it using the delivery application. - you walk up to a house to deliver, and a dog suddenly approaches. what do you do? call the customer, then call driver support SDS, and then call dispatch - if you're on the road and it is closed due to flooding using the three C's for troubleshooting who do you call and what order? check in with your DSP and bring any undeliverable packages back to the Amazon return to station desk - when you walk into the station at the end of your route, what should you do? compare the address listed on the package label with the address listed in the delivery app, and the physical address listed on the home - how do you make sure you're at the correct address? count 1- 2 - 3 - to seek space using REPS and Checks, how long should you wait at an intersection after the vehicle ahead of you starts moving? crash indicator - histories of crash involvement DA - Delivery associates date - The D in dirt stands for defects - coachable behavior incidents DIRT - whenever a package is undeliverable, the package label must be marked after swiping to finish. use the...method displayed in the mentor app - where are the FICO scores displayed
FICO scoring - acceleration, breaking, cornering, distractions, and speeding affect your... GOAL - get out and look gray - what color are Amazon hubs Green lights you did not see turn green - what are stale green lights? high driver aid numbers - will be delivered last, if there is a word in place of the driver a number it could be delivered anywhere in the number sequence. hours of service not compliance - write non-compliance with HOS regulation, including log books I - identify a safe location in the back - when moving an empty cart, where do you stand for best visibility? in the help menu - in the delivery app, where can you find the button to contact the customer? initials - the I in dirt stands for L - look at the instructions level 3 DOT inspection - The driver only inspection, that examines driver related items such as the driver's license, medical examiner certificate, hours of service, record of duty status, and seat belt.
level one DOT inspection - the most thorough, as it examines the driver as well as the vehicle. it is also the most commonly conducted inspection known as... level two DOT inspection - a walk around driver and vehicle inspection that is very similar to level one DOT inspections, but only includes examinations of items that can be inspected without physically getting under the vehicle low driver aid numbers - Will be delivered first M - match the address orange - what color are Amazon lockers P - plan ahead package ID - typically just refer to as the TBA. TBA means transported by Amazon. you will use this number anytime you need to refer to a specific package park break - you must use me...even when on a flat road point of decision - The moment when you identify that you need to begin breaking to stop in time for the light. you can imagine a line that you will stop behind for entering the intersection. prevent controllable incidents - what can the REPS and Checks do for you? pushing keeps the weight of the dolly in your power zone - why is it important to push a dolly instead of pulling it? R - recognize hazards
Scan every package with the delivery app before delivering the package to the non Amazon locker - for not Amazon lockers you will need to... scannable code - this is the barcode you scan. there are lots of barcodes on the labels, but your scanner will only take the one it needs, so don't worry about scanning the wrong one. SDS - driver support secure your vehicle at each and every stop - what should you do if you don't have an access code? seven van lengths or roughly half a football field - The safe walking distance is about sort zone letter - oversized packages are sorted by zone letter to reflect the order of deliveries on route. this will help assist in loading so that overflow packages that will be delivered first are easy to access space - when stopped in traffic, allow for one car length of space in front of you equal to the size of the vehicle you are driving to provide you with an adequate cushion of... speed, lack of attention, and quick move into overcorrect. - according to the Federal motor Carrier safety administration, 70% of all rollover accidents involve driver error because of stay in the vehicle and call the customer - what is the first thing you do if a dog is loose at the delivery location? street curb - when parking on a hail or incline secure your vehicle's wheels in the direction of the test the weight, bend at the knees and used two hands, and ask for a team lift of the package is above 50 lb - what should you do before you lift a bag full of packages?
The length of three delivery vehicles - a safe backing distance is roughly about The vehicle inspection equips me to have a safe and efficient delivery day - what can inspections do for you? these are cards we leave for customers if we are able to deliver a package. - we missed you cards are... they damage property and/or the vehicle - what is the top mistake delivery associates make when driving an Amazon vehicle for the first time Time - The T in dirt stands for to eliminate distractions using REPS and Checks, how long do you need for eye lead time? - 8 to 15 seconds to enforce safe driving habits and save lives - why should you use REPS and Checks to keep delivery associates safe by reducing the number of drivers walking in driver lanes inside the station - why do we conduct a wave dispatch? together - the whole team leaves... to reduce incidence by ensuring fewer drivers are walking in the driveways True - department of transportation. delivery associates are required to have a dot physical exam in our subject to compliance, safety, accountability. true - DOT drivers are required to have a DOT physical exam in our subject to a compliance, safety, and accountability.
you can use one click entry - if a delivery spot is marked with a blue dot. you only need your delivery app to check in and out, meaning you do not need to scan the packages with the delivery app before you deliver them. - what do you need for Amazon lockers?
