ION2: Adapting to Ambiguity
Analyzing Ambiguities Template
D641 Task 1 Analyzing Ambiguity Template
Section A โ Analysis of the Business Changes
Understanding
the Ambiguity
Key Considerations Response to Task Requirements
A1. Summary of
Scenario โ What key details in the
scenario are important to
note?
Due to the opening of a large chain coffee shop, sales at
the small coffee shop have declined. They have decided to
invest in new technology to combat the decline in sales.
There are six employees at the coffee shop, so the current
employees will have to learn and manage the technology
and machines, and oversee curbside pickup.
A2. Business
Rationale โ Why are the proposed
changes important for the
business?
โ What are the potential
outcomes of the proposed
changes to the business?
The owners have decided to invest in an app for mobile ordering
and curbside pickup, and a self-service station for teas and drip
coffee. A potential outcome of these changes is an increase in
sales, which would benefit the business. On the contrary, there
are only six employees. There might be pressure on employees
to manage the new changes, which could decrease employee
satisfaction.
A3. Team Benefits โ What are potential positive
outcomes for your team?
Potential positive outcomes are job stability. The
employees would not worry about their small coffee shop
having to downsize or lay off employees if sales increase.
Another positive outcome is that employees will be able to
learn new skills that will help advance their careers.
Section B โ Analysis of an Ambiguity Impacting the Team
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