APCO Test SG
1) Theivitaliservicesiofiaipublicisafetyicommunicationsisystemiareitoiprovideicommunicationibet
weenitheiPSAPiand:i-i
iiiiiiiiii☑️iiitheipublic,iagencyipersonnel,iotheriagencies,iandisupportiservices
2) Theisixicomponentsiofitheicommunicationsicycleiare:i-i
iiiiiiiiii☑️iiiSender,ireceiver,icontext,imessage,imedium,iandifeedback
3) Demonstratingianiinterestiandiunderstandingiiniwhatiisibeingisaidibyistayingifocused,iaskingi
questions,ilisteningiforitheimainipointiandilisteningiforitheirationaleibehindiwhatiisibeingisaidiisith
eidefinitioniof:i-i
iiiiiiiiii☑️iiiActiveilistening
4) Physicallyisignalingithatiyouiareilisteningiisiapplyingitheilisteningitechniqueiofi-i
iiiiiiiiii☑️iiinonverbaliattending
5) Ifiaitelecommunicationicanionlyigetioneipieceiofiinformationifromiaicaller,iitishouldibe:i-i
iiiiiiiiii☑️iiiWhere
6) Persistentlyiaskingiforitheisameiinformationiwithoutichangingitheiwordsispokeniis:i-i
iiiiiiiiii☑️iiiAitechniqueiusediwithihystericalicallers
7) Theitelecommunicatorishouldialwaysiverifyithe:i-i
iiiiiiiiii☑️iiiTheiincidentilocation
8) Aiprocessiforisupplyingisupplementalipersonnel,iequipmentioriotheriresourcesitoiassistiotheri
agenciesiinitimeiofineediisireferreditoias:i-i
iiiiiiiiii☑️iiimutualiaid
9) Theiacronymi"CYMBALS"iisidesigneditoiassistitelecommunicatorsiwhenitaking:i-i
iiiiiiiiii☑️iiiVehicleidescriptions
10) T/Fi-itheitermi"PSAP"istandsifori"PubliciSafetyiAccessiPoint"i-i
iiiiiiiiii☑️iiiFalse
