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This section lists all CompTIA A+ Exam 220-801 objectives and indicates where each objective is covered in conceptual explanations, activities, or both.
Typology: Summaries
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Topic A: CompTIA A+ Exam 220-801 objectives
Objective Conceptual information
Supporting activities 1.1 Configure and apply BIOS settings Install firmware upgrades – flash BIOS Unit 1, Topic C C-1, C- BIOS component information RAM Unit 1, Topic C C-1, C- Hard drive Unit 1, Topic C C-1, C- Optical drive Unit 1, Topic C C-1, C- CPU Unit 1, Topic C C-1, C- BIOS configurations Boot sequence Unit 1, Topic C C-1, C- Enabling and disabling devices Unit 1, Topic C C-1, C- Date/time Unit 1, Topic C C-1, C- Clock speeds Unit 1, Topic C C-1, C- Virtualization support BIOS security (passwords, drive encryption: TPM, lo-jack)
Unit 1, Topic C C-1, C-
Use built-in diagnostics Unit 1, Topic C C-1, C- Monitoring Temperature monitoring Unit 1, Topic C C-1, C- Fan speeds Unit 1, Topic C C-1, C- Intrusion detection/notification Unit 1, Topic C C-1, C- Voltage Unit 1, Topic C C-1, C- Clock Unit 1, Topic C C-1, C- Bus speed Unit 1, Topic C C-1, C-
information Supporting activities 1.3 Compare and contrast RAM types and features
Objective Conceptual information
Supporting activities
1.5 Install and configure storage devices and use appropriate media Optical drives CD-ROM Unit 3, Topic B B- DVD-ROM Unit 3, Topic B B- Blu-Ray Unit 3, Topic B B- Combo drives and burners CD-RW Unit 3, Topic B B- DVD-RW Unit 3, Topic B B- Dual Layer DVD-RW Unit 3, Topic B B- BD-R Unit 3, Topic B B- BD-RE Unit 3, Topic B B- Connection types External Unit 3, Topic B B- USB Unit 3, Topic B B- Firewire Unit 3, Topic B B- eSATA Unit 3, Topic B B- Ethernet Unit 3, Topic B B- Internal SATA, IDE and SCSI Unit 3, Topic B B- IDE configuration and setup (Master, Slave, Cable Select)
Unit 3, Topic B B-
SCSI IDs (0 – 15) Unit 3, Topic B B- Hot swappable drives Unit 3, Topic B Hard drives Magnetic Unit 3, Topic B B- 5400 rpm Unit 3, Topic B B- 7200 rpm Unit 3, Topic B B- 10,000 rpm Unit 3, Topic B B- 15,000 rpm Unit 3, Topic B B- Solid state/flash drives Compact flash Unit 3, Topic B SD Unit 3, Topic B Micro-SD Unit 3, Topic B Mini-SD Unit 3, Topic B xD Unit 3, Topic B SSD Unit 3, Topic B
Objective Conceptual information
Supporting activities
1.7 Compare and contrast various connection interfaces and explain their purpose Physical connections Unit 4, Topic A Unit 4, Topic B
USB 1.1 vs. 2.0 vs. 3.0 speed and distance characteristics Connector types: A, B, mini, micro Unit 4, Topic A Unit 4, Topic B
Firewire 400 vs. Firewire 800 speed and distance characteristics
Unit 4, Topic A Unit 4, Topic B
SATA1 vs. SATA2 vs. SATA3, eSATA, IDE speeds Unit 4, Topic A A- Other connector types Serial Unit 4, Topic A Unit 4, Topic B
Parallel Unit 4, Topic A Unit 4, Topic B
VGA Unit 4, Topic A Unit 4, Topic B
HDMI Unit 4, Topic A Unit 4, Topic B
DVI Unit 4, Topic A Unit 4, Topic B
Audio Unit 4, Topic A Unit 4, Topic B
RJ-45 Unit 4, Topic A A- RJ-11 Unit 4, Topic A A- Analog vs. digital transmission VGA vs. HDMI Unit 4, Topic A Unit 4, Topic B
Speeds, distances and frequencies of wireless device connections Bluetooth Unit 4, Topic A IR Unit 4, Topic A RF Unit 4, Topic A
Objective Conceptual information
Supporting activities 1.8 Install an appropriate power supply based on a given scenario Connector types and their voltages SATA Unit 2, Topic B B-4, B- Molex Unit 2, Topic B B-4, B- 4/8-pin 12v Unit 2, Topic B B-4, B- PCIe 6/8-pin Unit 2, Topic B B-4, B- 20-pin Unit 2, Topic B B-4, B- 24-pin Unit 2, Topic B B-4, B- Floppy Unit 2, Topic B B-4, B- Specifications Wattage Unit 2, Topic B B- Size Unit 2, Topic B B-4, B- Number of connectors Unit 2, Topic B B-4, B- ATX Unit 2, Topic B B-4, B- Micro-ATX Unit 2, Topic B B-4, B- Dual voltage options Unit 2, Topic B B-
1.9 Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs Graphic / CAD / CAM design workstation Powerful processor Appendix A A- High-end video Appendix A A- Maximum RAM Appendix A A- Audio/Video editing workstation Specialized audio and video card Appendix A A- Large fast hard drive Appendix A A- Dual monitors Appendix A A- Virtualization workstation Maximum RAM and CPU cores Appendix A A- Gaming PC Powerful processor Appendix A A- High-end video/specialized GPU Appendix A A- Better sound card Appendix A A- High-end cooling Appendix A A- Home Theater PC Surround sound audio Appendix A A- HDMI output Appendix A A- HTPC compact form factor Appendix A A- TV tuner Appendix A A-
Objective Conceptual information
Supporting activities 1.11 Identify connector types and associated cables Display connector types DVI-D Unit 4, Topic B B- DVI-I Unit 4, Topic B B- DVI-A Unit 4, Topic B B- DisplayPort Unit 4, Topic B B- RCA Unit 4, Topic B B- HD15 (i.e. DE15 or DB15) Unit 4, Topic B B- BNC Unit 4, Topic B B- miniHDMI Unit 4, Topic B B- RJ-45 Unit 4, Topic B B- miniDin-6 Unit 4, Topic B B- Display cable types HDMI Unit 4, Topic B B- DVI Unit 4, Topic B B- VGA Unit 4, Topic B B- Component Unit 4, Topic B B- Composite Unit 4, Topic B B- S-video Unit 4, Topic B B- RGB Unit 4, Topic B B- Coaxial Unit 4, Topic B B- Ethernet Unit 4, Topic B B- Device connectors and pin arrangements SATA Unit 4, Topic B eSATA Unit 4, Topic B PATA Unit 4, Topic B IDE Unit 4, Topic B EIDE Unit 4, Topic B Floppy Unit 4, Topic B USB Unit 4, Topic B B- IEEE1394 Unit 4, Topic B B- SCSI Unit 4, Topic B PS/2 Unit 4, Topic B B- Parallel Unit 4, Topic B B- Serial Unit 4, Topic B B- Audio Unit 4, Topic B RJ-45 Unit 4, Topic B
Objective Conceptual information
Supporting activities
1.11 Identify connector types and associated cables (continued) Device cable types SATA Unit 4, Topic B eSATA Unit 4, Topic B IDE Unit 4, Topic B EIDE Unit 4, Topic B Floppy Unit 4, Topic B USB Unit 4, Topic B B- IEEE1394 Unit 4, Topic B B- SCSI Unit 4, Topic B 68pin vs. 50pin vs. 25pin Unit 4, Topic B Parallel Unit 4, Topic B B- Serial Unit 4, Topic B B- Ethernet Unit 4, Topic B Phone Unit 4, Topic B
1.12 Install and configure various peripheral devices
Input devices Mouse Unit 5, Topic B B- Keyboard Unit 5, Topic B B- Touch screen Unit 5, Topic B B- Scanner Unit 5, Topic B B- Barcode reader Unit 5, Topic B B- KVM Unit 5, Topic B B- Microphone Unit 5, Topic B B- Biometric devices Unit 5, Topic B Game pads Unit 5, Topic B B- Joysticks Unit 5, Topic B B- Digitizer Unit 5, Topic B B- Multimedia devices Digital cameras Unit 5, Topic B Microphone Unit 5, Topic B B- Webcam Unit 5, Topic B B- Camcorder Unit 5, Topic B MIDI enabled devices Unit 5, Topic B B- Output devices Printers Unit 5, Topic B A- Speakers Unit 5, Topic B A- Display devices Unit 5, Topic B A-
Objective Conceptual information
Supporting activities
2.4 Explain common TCP and UDP ports, protocols, and their purpose Ports 21 – FTP Unit 11, Topic B B- 23 – TELNET Unit 11, Topic B B- 25 – SMTP Unit 11, Topic B B- 53 – DNS Unit 11, Topic B B- 80 – HTTP Unit 11, Topic B B- 110 – POP3 Unit 11, Topic B B- 143 – IMAP Unit 11, Topic B B- 443 – HTTPS Unit 11, Topic B B- 3389 – RDP Unit 11, Topic B B- Protocols DHCP Unit 11, Topic B B- DNS Unit 11, Topic B B- LDAP Unit 11, Topic B B- SNMP Unit 11, Topic B B- SMB Unit 11, Topic B B- CIFS Unit 11, Topic B B- SSH Unit 11, Topic B B- SFTP Unit 11, Topic B B- TCP vs. UDP Unit 11, Topic B B-
2.5 Compare and contrast wireless networking standards and encryption types Standards 802.11 a/b/g/n Unit 13, Topic A A- Speeds, distances and frequencies Unit 13, Topic A A- Encryption types WEP, WPA, WPA2, TKIP, AES Unit 13, Topic A A-
Objective Conceptual information
Supporting activities 2.6 Install, configure, and deploy a SOHO wireless/wired router using appropriate settings MAC filtering Unit 13, Topic B B- Channels (1 – 11) Unit 13, Topic B Port forwarding, port triggering Unit 13, Topic B B- SSID broadcast (on/off) Unit 13, Topic B B-3, B- Wireless encryption Unit 13, Topic B B- Firewall Unit 13, Topic B DHCP (on/off) Unit 13, Topic B DMZ Unit 13, Topic B B- NAT Unit 13, Topic B B- WPS Unit 13, Topic B Basic QoS Unit 13, Topic B
2.7 Compare and contrast Internet connection types and features Cable Unit 10, Topic B B- DSL Unit 10, Topic B B- Dial-up Unit 10, Topic B B- Fiber Unit 10, Topic B Satellite Unit 10, Topic B ISDN Unit 10, Topic B Cellular (mobile hotspot) Unit 10, Topic B B- Line of sight wireless internet service Unit 10, Topic B WiMAX Unit 10, Topic B
2.8 Identify various types of networks LAN Unit 10, Topic A A- WAN Unit 10, Topic A A- PAN Unit 10, Topic A A- MAN Unit 10, Topic A A- Topologies Mesh Unit 10, Topic A A- Ring Unit 10, Topic A A- Bus Unit 10, Topic A A- Star Unit 10, Topic A A- Hybrid Unit 10, Topic A A-
Objective Conceptual information
Supporting activities 3.1 Install and configure laptop hardware and components Expansion options Express card /34 Unit 24, Topic A A- Express card /54 Unit 24, Topic A A- PCMCIA Unit 24, Topic A A- SODIMM Unit 24, Topic A A- Flash Unit 24, Topic A A- Hardware/device replacement Keyboard Unit 24, Topic A Hard Drive (2.5 vs. 3.5) Unit 24, Topic A Memory Unit 24, Topic A A- Optical drive Unit 24, Topic A A- Wireless card Unit 24, Topic A A- Mini-PCIe Unit 24, Topic A Screen Unit 24, Topic B B- DC jack Unit 24, Topic A Battery Unit 24, Topic A A- Touchpad Unit 24, Topic A Plastics Unit 24, Topic A Speaker Unit 24, Topic A A- System board Unit 24, Topic A CPU Unit 24, Topic A
3.2 Compare and contrast the components within the display of a laptop Types LCD Unit 24, Topic B B- LED Unit 24, Topic B B- OLED Unit 24, Topic B B- Plasma Unit 24, Topic B B- Wi-Fi antenna connector/placement Unit 24, Topic B B- Inverter and its function Unit 24, Topic B B- Backlight Unit 24, Topic B B-
Objective Conceptual information
Supporting activities 3.3 Compare and contrast laptop features Special function keys Dual displays Unit 24, Topic C C- Wireless (on/off) Unit 24, Topic C C- Volume settings Unit 24, Topic C C- Screen brightness Unit 24, Topic C C- Bluetooth (on/off) Unit 24, Topic C C- Keyboard backlight Unit 24, Topic C C- Docking station vs. port replicator Unit 24, Topic C C- Physical laptop lock and cable lock Unit 24, Topic C
Objective Conceptual information
Supporting activities 4.1 Explain the differences between the various printer types and summarize the associated imaging process Laser Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separate pads, duplexing assembly
Unit 6, Topic A A-
Imaging process: processing, charging, exposing, developing, transferring, fusing and cleaning
Unit 6, Topic A A-
Inkjet Ink cartridge, print head, roller, feeder, duplexing assembly, carriage and belt
Unit 6, Topic A A-
Calibration Unit 6, Topic A A- Thermal Feed assembly, heating element Unit 6, Topic A A- Special thermal paper Unit 6, Topic A A- Impact Print head, ribbon, tractor feed Unit 6, Topic A A- Impact paper Unit 6, Topic A A-
Objective Conceptual information
Supporting activities 5.1 Given a scenario, use appropriate safety procedures ESD straps Unit 1, Topic A A-1, A- ESD mats Unit 1, Topic A A-1, A- Self-grounding Unit 1, Topic A A-1, A- Equipment grounding Unit 1, Topic A A-1, A- Personal safety Disconnect power before repairing PC Unit 1, Topic A A-1, A- Remove jewelry Unit 1, Topic A A-1, A- Lifting techniques Unit 1, Topic A A- Weight limitations Unit 1, Topic A A- Electrical fire safety Unit 1, Topic A A- CRT safety – proper disposal Unit 1, Topic A A- Cable management Unit 1, Topic A A- Compliance with local government regulations Unit 1, Topic A A-
5.2 Explain environmental impacts and the purpose of environmental controls MSDS documentation for handling and disposal Unit 26, Topic B B- Temperature, humidity level awareness and proper ventilation
Unit 26, Topic B B-
Power surges, brownouts, blackouts Battery backup Unit 26, Topic B B- Surge suppressor Unit 26, Topic B B- Protection from airborne particles Enclosures Unit 26, Topic B B- Air filters Unit 26, Topic B B- Dust and debris Compressed air Unit 26, Topic B Vacuums Unit 26, Topic B Component handling and protection Antistatic bags Unit 26, Topic B Compliance to local government regulations Unit 26, Topic B
Objective Conceptual information
Supporting activities 5.3 Given a scenario, demonstrate proper communication and professionalism Use proper language – avoid jargon, acronyms, slang when applicable
Unit 26, Topic A A-
Maintain a positive attitude Unit 26, Topic A A-1, A- Listen and do not interrupt the customer Unit 26, Topic A A- Be culturally sensitive Unit 26, Topic A A- Be on time (if late contact the customer) Unit 26, Topic A Avoid distractions Personal calls Unit 26, Topic A A- Talking to co-workers while interacting with customers
Unit 26, Topic A A-
Personal interruptions Unit 26, Topic A A- Dealing with difficult customer or situation Avoid arguing with customers and/or being defensive Unit 26, Topic A A- Do not minimize customer’s problems Unit 26, Topic A A- Avoid being judgmental Unit 26, Topic A A- Clarify customer statements (ask open ended questions to narrow the scope of the problem, restate the issue or question to verify understanding)
Unit 26, Topic A
Set and meet expectations/timeline and communicate status with the customer Offer different repair/replacement options if applicable
Unit 26, Topic A
Provide proper documentation on the services provided
Unit 26, Topic A
Follow up with customer/user at a later date to verify satisfaction
Unit 26, Topic A
Deal appropriately with customers confidential materials Located on a computer, desktop, printer, etc. Unit 26, Topic A A-
5.4 Explain the fundamentals of dealing with prohibited content/activity First response Identify Unit 26, Topic C C- Report through proper channels Unit 26, Topic C C- Data/device preservation Unit 26, Topic C C- Use of documentation/documentation changes Unit 26, Topic C C- Chain of custody Tracking of evidence/documenting process Unit 26, Topic C C-
