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Washington State Page 1 of 342 Contract #_______
Health Care Authority
Apple Health - Integrated Managed Care 7/1/22
Washington Apple Health
Integrated Managed Care
Contract
HCA Contract Number:
«Contract»
Resulting from Solicitation Number (If
applicable):
THIS CONTRACT is made by and between the Washington State Health Care Authority (“HCA”) and the party whose
name appears below ("Contractor").
CONTRACTOR NAME
«Organization_Name»
CONTRACTOR doing business as (DBA)
CONTRACTOR ADDRESS
«City», «State» «Zip_Code»
WASHINGTON UNIFORM
BUSINESS IDENTIFIER (UBI)
UBI»
HCA INDEX NUMBER
CONTRACTOR CONTACT
«Contact_Fname» «Contact_LName»
CONTRACTOR E-MAIL ADDRESS
«EmailAddress»
HCA PROGRAM
Medicaid Contracts Unit
HCA DIVISION/SECTION
Medicaid Programs Division/Medicaid Contracts and
Compliance
HCA CONTACT NAME AND TITLE
Johnny Shults
Unit Supervisor
HCA CONTACT ADDRESS
PO Box 45530
Olympia, WA 98504-5502
HCA CONTACT TELEPHONE
360-725-0480
HCA CONTACT E-MAIL ADDRESS
IS THE CONTRACTOR A SUBRECIPIENT FOR PURPOSES OF THIS CONTRACT?
YES NO
CFDA NUMBER(S)
; ; ;
CONTRACT START DATE
January 1, 2020
CONTRACT END DATE
December 31, 2022
PRIOR MAXIMUM CONTRACT AMOUNT
N/A
AMOUNT OF INCREASE OR
DECREASE
N/A
TOTAL MAXIMUM CONTRACT
AMOUNT
Per Member Per Month
PURPOSE OF CONTRACT: Integrated Managed Care (AH-IMC) services to Apple Health Enrollees.
ATTACHMENTS/EXHIBITS. When the box below is marked with an X, the following Exhibits/Attachments are attached and are
incorporated into this Contract by reference:
Exhibit(s) (specify): Exhibit A, IMC Rates; Exhibit A, BHSO Rates; Exhibit B, [intentionally left blank]; Exhibit C, [intentionally
left blank]; Exhibit D, Value-Based Purchasing; Exhibit E, Challenge Pool Value-Based Purchasing Incentives [Removed July
2022]; Exhibit F, Instructions for Medical Loss Ratio (MLR) Reporting; Exhibit G, Data Use, Security and Confidentiality; Exhibit H,
Health Homes; Exhibit I, Regional Service Areas; Exhibit J, RAC Codes; Exhibit K, [intentionally left blank]; Exhibit L, Medicaid
Managed Care Addendum for Indian Health Care Providers (IHCPs); and Exhibit M, Scope of Benefits.
Attachment(s) (specify): Attachment 1, [intentionally left blank]; Attachment 2, HEDIS Performance Measures; Attachment
3, [intentionally left blank]; Attachment 4, Oral Health Connections Pilot; Attachment 5, ABCD Program, Attachment 6, RFP 15-008
Apple Health Integrated Managed CareSouthwest Region (incorporated by reference, available upon request); Attachment
7, Contractors Response to RFP 15-008 Apple Health Integrated Managed CareSouthwest Region (incorporated by
reference, available upon request); Attachment 8 RFP 1812 Apple Health Integrated Managed Care North Central Region
(incorporated by reference, available upon request); Attachment 9 Contractors Response to RFP 1812 Apple Health
Integrated Managed Care North Central Region (incorporated by reference, available upon request); Attachment 10, RFP 2567,
2019/Integrated Managed Care RFP (incorporated by reference, available upon request); Attachment 11, Contractors Response
to RFP 2567 2019/2020 Integrated Managed Care RFP (incorporated by reference, available upon request) Attachment 12, RFP
2020HCA5 2021 Integrated Managed Care Expanded Access RFP (incorporated by reference, available upon request); and
Attachment 13, Contractor’s Response to RFP 2020HCA5 2021 Integrated Managed Care Expanded Access RFP
(incorporated by reference, available upon request).
Approval from the federal Centers for Medicare and Medicaid Services (CMS) is required for this Contract. Should CMS fail to
approve, this Contract is null and void. The terms and conditions of this Contract are an integration and representation of the final,
entire and exclusive understanding between the parties, superseding and merging all previous agreements, writings, and
communications, oral or otherwise, regarding the subject matter of this Contract. The parties signing below warrant that they have
read and understand this Contract, and have authority to execute this Contract. This Contract shall be binding on HCA only upon
signature by HCA.
CONTRACTOR SIGNATURE
PRINTED NAME AND TITLE
DATE SIGNED
HCA SIGNATURE
PRINTED NAME AND TITLE
DATE SIGNED
THIS DOCUMENT REPRESENTS ALL INCORPORATED AMENDMENTS, EXHIBITS AND ATTACHMENTS FROM
JANUARY 2020 THROUGH AMENDMENT #13. AMENDMENT #13 IS EFFECTIVE July 1, 2022.
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Washington State Page 1 of 342 Contract #_______ Health Care Authority

Washington Apple Health

Integrated Managed Care

Contract

HCA Contract Number: «Contract» Resulting from Solicitation Number (If applicable): THIS CONTRACT is made by and between the Washington State Health Care Authority (“HCA”) and the party whose name appears below ("Contractor"). CONTRACTOR NAME «Organization_Name»

CONTRACTOR doing business as (DBA)

CONTRACTOR ADDRESS «City», «State» «Zip_Code»

WASHINGTON UNIFORM BUSINESS IDENTIFIER (UBI) UBI»

HCA INDEX NUMBER

CONTRACTOR CONTACT «Contact_Fname» «Contact_LName»

CONTRACTOR TELEPHONE «PhoneNo»

CONTRACTOR E-MAIL ADDRESS «EmailAddress» HCA PROGRAM Medicaid Contracts Unit

HCA DIVISION/SECTION Medicaid Programs Division/Medicaid Contracts and Compliance HCA CONTACT NAME AND TITLE Johnny Shults Unit Supervisor

HCA CONTACT ADDRESS PO Box 45530 Olympia, WA 98504- HCA CONTACT TELEPHONE 360-725-

HCA CONTACT E-MAIL ADDRESS [email protected] IS THE CONTRACTOR A SUBRECIPIENT FOR PURPOSES OF THIS CONTRACT? YES NO

CFDA NUMBER(S) ; ; ; CONTRACT START DATE January 1, 2020

CONTRACT END DATE December 31, 2022 PRIOR MAXIMUM CONTRACT AMOUNT N/A

AMOUNT OF INCREASE OR DECREASE N/A

TOTAL MAXIMUM CONTRACT AMOUNT Per Member Per Month PURPOSE OF CONTRACT : Integrated Managed Care (AH-IMC) services to Apple Health Enrollees. ATTACHMENTS/EXHIBITS. When the box below is marked with an X, the following Exhibits/Attachments are attached and are incorporated into this Contract by reference: Exhibit(s) (specify): Exhibit A, IMC Rates; Exhibit A, BHSO Rates; Exhibit B, [intentionally left blank]; Exhibit C, [intentionally left blank]; Exhibit D, Value-Based Purchasing; Exhibit E, Challenge Pool Value-Based Purchasing Incentives [Removed July 2022]; Exhibit F, Instructions for Medical Loss Ratio (MLR) Reporting; Exhibit G, Data Use, Security and Confidentiality; Exhibit H, Health Homes; Exhibit I, Regional Service Areas; Exhibit J, RAC Codes; Exhibit K, [intentionally left blank]; Exhibit L, Medicaid Managed Care Addendum for Indian Health Care Providers (IHCPs); and Exhibit M, Scope of Benefits.

Attachment(s) (specify): Attachment 1, [intentionally left blank]; Attachment 2, HEDIS Performance Measures; Attachment

3, [intentionally left blank]; Attachment 4, Oral Health Connections Pilot; Attachment 5, ABCD Program, Attachment 6, RFP 15-

  • Apple Health – Integrated Managed Care – Southwest Region (incorporated by reference, available upon request); Attachment 7, Contractor’s Response to RFP 15-008 – Apple Health – Integrated Managed Care – Southwest Region (incorporated by reference, available upon request); Attachment 8 – RFP 1812 – Apple Health – Integrated Managed Care – North Central Region (incorporated by reference, available upon request); Attachment 9 – Contractor’s Response to RFP 1812 – Apple Health – Integrated Managed Care –North Central Region (incorporated by reference, available upon request); Attachment 10, RFP 2567, 2019/Integrated Managed Care RFP (incorporated by reference, available upon request); Attachment 11, Contractor’s Response to RFP 2567 – 2019/2020 Integrated Managed Care RFP (incorporated by reference, available upon request) Attachment 12, RFP 2020HCA5 – 2021 Integrated Managed Care – Expanded Access RFP (incorporated by reference, available upon request); and Attachment 13, Contractor’s Response to RFP 2020HCA5 – 2021 Integrated Managed Care – Expanded Access RFP (incorporated by reference, available upon request). Approval from the federal Centers for Medicare and Medicaid Services (CMS) is required for this Contract. Should CMS fail to approve, this Contract is null and void. The terms and conditions of this Contract are an integration and representation of the final, entire and exclusive understanding between the parties, superseding and merging all previous agreements, writings, and communications, oral or otherwise, regarding the subject matter of this Contract. The parties signing below warrant that they have read and understand this Contract, and have authority to execute this Contract. This Contract shall be binding on HCA only upon signature by HCA. CONTRACTOR SIGNATURE PRINTED NAME AND TITLE DATE SIGNED

HCA SIGNATURE PRINTED NAME AND TITLE DATE SIGNED

THIS DOCUMENT REPRESENTS ALL INCORPORATED AMENDMENTS, EXHIBITS AND ATTACHMENTS FROM

JANUARY 2020 THROUGH AMENDMENT #13. AMENDMENT #13 IS EFFECTIVE July 1, 2022.

Washington State Page 2 of 342 Contract #_______

Health Care Authority

Washington State Page 4 of 342 Contract #_______

Washington State Page 5 of 342 Contract #_______

Washington State Page 7 of 342 Contract #_______

Washington State Page 8 of 342 Contract #_______

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Washington State Page 11 of 342 Contract #_______

    1. DEFINITIONS TABLE OF CONTENTS
    • A BUSE
    • A CCESS
    • A CCESS TO BABY AND CHILD D ENTISTRY (ABCD)
    • A CCOUNTABLE COMMUNITY OF H EALTH (ACH)
    • A CTUARIALLY SOUND CAPITATION R ATES
    • A CUTE WITHDRAWAL M ANAGEMENT
    • A DMINISTRATIVE D AY
    • A DMINISTRATIVE H EARING
    • A DVANCE D IRECTIVE
    • A DVERSE BENEFIT D ETERMINATION
    • A DVERSE CHILDHOOD E XPERIENCES (ACE S)
    • A FFILIATE PHARMACY...................................................................................................................
    • A LL PAYER CLAIMS (APC) D ATABASE
    • A LLEGATION OF FRAUD
    • A LTERNATIVE BENEFIT PLAN (ABP)
    • A MERICAN I NDIAN/A LASKA N ATIVE (AI/AN)
    • A MERICAN SOCIETY OF A DDICTION M EDICINE (ASAM)
    • A MERICAN SOCIETY OF A DDICTION M EDICINE (ASAM) CRITERIA
    • A NCILLARY SERVICES
    • A PPEAL
    • A PPEAL PROCESS
    • A UTOMATIC REFILL
    • A UXILIARY A IDS AND SERVICES
    • BEHAVIORAL H EALTH
    • BEHAVIORAL H EALTH A GENCY
    • BEHAVIORAL H EALTH A SSESSMENT SYSTEM (BHAS)
    • BEHAVIORAL H EALTH A DMINISTRATIVE SERVICES O RGANIZATION (BH-ASO)
    • BEHAVIORAL H EALTH D ATA SYSTEMS (BHDS)
    • BEHAVIORAL H EALTH SERVICES O NLY (BHSO)
    • BEHAVIORAL H EALTH SUPPLEMENTAL T RANSACTION (BHST)
    • BREACH
    • BUSINESS A SSOCIATE A GREEMENT
    • BUSINESS D AY..............................................................................................................................
    • CAPACITY T HRESHOLD
    • CARE COORDINATION
    • CARE COORDINATION O RGANIZATION (CCO)
    • CARE COORDINATOR (CC)
    • CAREGIVER A CTIVATION M EASURE (CAM)
    • CARE M ANAGEMENT
    • CARE M ANAGER (CM)
    • CENTERS FOR M EDICARE AND M EDICAID SERVICES (CMS)...............................................................
    • CERTIFIED E LECTRONIC H EALTH RECORD
    • CERTIFIED E LECTRONIC H EALTH RECORD TECHNOLOGY (CEHRT)
    • CERTIFIED PEER COUNSELOR (CPC)
    • CHILD AND FAMILY T EAM (CFT)
    • CHILD STUDY AND T REATMENT CENTER (CSTC)
    • CHILDREN’ S H EALTH I NSURANCE PROGRAM (CHIP)
    • CHILDREN’ S L ONG T ERM I NPATIENT PROGRAM (CLIP)
    • CHILDREN’ S L ONG T ERM I NPATIENT PROGRAMS A DMINISTRATION (CLIP A DMINISTRATION)
    • CHILDREN WITH SPECIAL H EALTH CARE N EEDS...............................................................................
    • CHRONIC CONDITION
    • CHRONIC D ISEASE SELF-M ANAGEMENT E DUCATION (CDSME)
    • CLINICAL D ATA REPOSITORY (CDR)
    • CO- RESPONDER
  • CODE OF FEDERAL REGULATIONS (C.F.R.) Health Care Authority
  • COLD CALL M ARKETING
  • COMMUNITY BEHAVIORAL H EALTH A DVISORY (CBHA) BOARD
  • COMMUNITY H EALTH WORKERS (CHW).........................................................................................
  • COMMUNITY M ENTAL H EALTH A GENCY (CMHA)
  • COMPARABLE COVERAGE
  • COMPLEX CASE M ANAGEMENT (CCM)
  • COMPREHENSIVE A SSESSMENT REPORT AND E VALUATION (CARE)...................................................
  • CONCURRENT REVIEW
  • CONFIDENTIAL I NFORMATION
  • CONSUMER A SSESSMENT OF HEALTHCARE PROVIDERS AND SYSTEMS (CAHPS®)
  • CONSUMER A SSESSMENT OF HEALTHCARE PROVIDERS AND SYSTEMS (CAHPS®) D ATABASE
  • CONTINUITY OF CARE....................................................................................................................
  • CONTINUITY OF CARE D OCUMENT (CCD)
  • CONTRACT
  • CONTRACT Y EAR
  • CONTRACTOR
  • CONTRACTED SERVICES
  • COPAYMENT
  • COVERED SERVICES
  • CREDIBLE A LLEGATION OF FRAUD
  • CRISIS SERVICES
  • CRITICAL A CCESS PHARMACY........................................................................................................
  • CRITICAL PROVIDER
  • CULTURAL H UMILITY
  • CULTURALLY A PPROPRIATE CARE
  • D AY SUPPORT
  • D EBARMENT
  • D EPARTMENT OF CHILDREN, Y OUTH AND FAMILIES (DCYF)
  • D EPARTMENT OF SOCIAL AND H EALTH SERVICES (DSHS)
  • D ESIGNATED CRISIS RESPONDER (DCR)
  • D IVISION OF BEHAVIORAL H EALTH AND RECOVERY (DBHR)
  • D IRECTOR
  • D UPLICATE COVERAGE
  • D URABLE MEDICAL E QUIPMENT (DME)
  • E ARLY AND PERIODIC SCREENING, D IAGNOSIS, AND T REATMENT (EPSDT)
  • E LECTRONIC H EALTH RECORD (EHR).............................................................................................
  • E MERGENCY CARE FOR BEHAVIORAL H EALTH CONDITION
  • E MERGENCY D EPARTMENT I NFORMATION E XCHANGE ™ (EDIE)
  • E MERGENCY FILL..........................................................................................................................
  • E MERGENCY M EDICAL CONDITION
  • E MERGENCY M EDICAL TRANSPORTATION
  • E MERGENCY ROOM CARE
  • E MERGENCY SERVICES
  • E NCOUNTER D ATA REPORTING G UIDE
  • E NCRYPT......................................................................................................................................
  • E NROLLEE
  • E SSENTIAL BEHAVIORAL H EALTH A DMINISTRATIVE FUNCTIONS
  • E VALUATION AND T REATMENT
  • E VALUATION AND T REATMENT FACILITY
  • E VIDENCE -BASED PRACTICES
  • E XCEPTION TO RULE (ETR)
  • E XCLUDED SERVICE
  • E XTERNAL E NTITIES (EE)
  • E XTERNAL Q UALITY REVIEW O RGANIZATION (EQRO).....................................................................
  • E XTERNAL Q UALITY REVIEW REPORT (EQRR)
  • FACILITY
  • FAMILY CONNECT
  • FAMILY T REATMENT
  • FEDERALLY Q UALIFIED H EALTH CENTER (FQHC) Health Care Authority
  • FEE - FOR -SERVICE M EDICAID PROGRAM
  • F IRST RESPONDERS
  • FOUNDATION FOR H EALTH CARE Q UALITY......................................................................................
  • FOSTER CARE A DOPTION SUPPORT
  • FRAUD
  • G EO-CODING
  • G LOBAL A PPRAISAL OF I NDIVIDUAL N EEDS SHORTER SCREENER (GAIN-SS)
  • G RIEVANCE
  • G RIEVANCE AND A PPEAL SYSTEM
  • G RIEVANCE PROCESS
  • G ROUP T REATMENT SERVICES
  • G UIDELINE
  • H ABILITATIVE SERVICES
  • H EALTH CARE A UTHORITY (HCA)
  • H EALTH CARE PLAN (PLAN)
  • H EALTH CARE PROFESSIONAL
  • H EALTH CARE PROVIDER (HCP)
  • H EALTH CARE SERVICES
  • H EALTH CARE SETTINGS (HCS)
  • H EALTHCARE E FFECTIVENESS D ATA AND I NFORMATION SET (HEDIS)
  • H EALTHCARE E FFECTIVENESS D ATA AND I NFORMATION SET (HEDIS) COMPLIANCE A UDIT PROGRAM
  • H EALTH D ISPARITIES.....................................................................................................................
  • H EALTH I NFORMATION T ECHNOLOGY (HIT)
  • H EALTH I NSURANCE......................................................................................................................
  • H EALTH T ECHNOLOGY A SSESSMENT (HTA)
  • H ISTORICAL T RAUMA
  • H OME H EALTH CARE
  • H OSPICE SERVICES
  • H OSPITAL SAFETY N ET A SSESSMENT FUND (SAFETY N ET )................................................................
  • H OSPITALIZATION
  • H OSPITAL O UTPATIENT CARE.........................................................................................................
  • I MPROPER PAYMENT
  • I NDIAN H EALTH CARE PROVIDER (IHCP)
  • I NDIAN H EALTH SERVICE (IHS)
  • I NDIVIDUAL SERVICE PLAN (ISP)....................................................................................................
  • I NDIVIDUALS WITH I NTELLECTUAL OR D EVELOPMENTAL D ISABILITY (I/DD)
  • I NDIVIDUAL WITH SPECIAL H EALTH CARE N EEDS
  • I NDIVIDUAL T REATMENT SERVICES
  • I NPATIENT /RESIDENTIAL SUBSTANCE U SE T REATMENT SERVICES
  • I NTAKE E VALUATION
  • I NTENSIVE I NPATIENT RESIDENTIAL SERVICES
  • I NTENSIVE O UTPATIENT T REATMENT
  • I NTENSIVE RESIDENTIAL T REATMENT (IRT) TEAM
  • I NTERDISCIPLINARY CARE CONFERENCES (ICCS)
  • I NTEROPERABLE H EALTH IT...........................................................................................................
  • I NSTITUTE FOR M ENTAL D ISEASE (IMD)
  • I NVOLUNTARY T REATMENT ACT (ITA)
  • I NVOLUNTARY T REATMENT ACT SERVICES
  • L ARGE RURAL G EOGRAPHIC A REA
  • L ESS RESTRICTIVE A LTERNATIVE T REATMENT
  • L IMITATION E XTENSION (LE)
  • L IMITED E NGLISH PROFICIENT (LEP)
  • L IST OF E XCLUDED I NDIVIDUALS/E NTITIES (LEIE)...........................................................................
  • L OCAL IHCP PROVIDER.................................................................................................................
  • M ANAGED CARE
  • M ANAGED CARE O RGANIZATION (MCO)
  • M ARKETING
  • M ARKETING M ATERIALS Health Care Authority
  • M ATERIAL PROVIDER
  • M ATERNITY SUPPORT SERVICES (MSS)
  • M EDICAID FRAUD CONTROL D IVISION (MFCD)
  • M EDICAID STATE PLAN
  • M EDICAL E QUIPMENT
  • M EDICALLY N ECESSARY SERVICES.................................................................................................
  • M EDICAL L OSS RATIO (MLR)
  • M EDICATION A SSISTED T REATMENT (MAT)....................................................................................
  • M EDICATION M ANAGEMENT
  • M EDICATION M ONITORING
  • M ENTAL H EALTH A DVANCE DIRECTIVE
  • M ENTAL H EALTH PARITY
  • M ENTAL H EALTH PROFESSIONAL
  • M OUTHM ATTERS
  • N ATIONAL COMMITTEE FOR QUALITY A SSURANCE (NCQA)
  • N ATIONAL CORRECT CODING I NITIATIVE (NCCI)
  • N ATURAL SUPPORTS
  • N ETWORK
  • N ETWORK A DEQUACY
  • N EURODEVELOPMENTAL CENTERS
  • N EW I NDIVIDUAL
  • N ON-CONTRACTED D RUG
  • N ON-COVERED SERVICE
  • N ON-PARTICIPATING PROVIDER
  • N ON-Q UANTITATIVE T REATMENT L IMITS (NQTL)
  • O FFICE OF I NSPECTOR GENERAL (OIG)
  • O NE H EALTHPORT (OHP)
  • O PIATE SUBSTITUTION T REATMENT PROGRAM (OSTP)
  • O RAL H EALTH CONNECTIONS P ILOT
  • O UTCOMES
  • O UTPATIENT T REATMENT FOR SUBSTANCE U SE D ISORDER
  • O VERPAYMENT
  • PARENT PATIENT A CTIVATION M EASURE (PPAM)
  • PARTICIPATING REBATE E LIGIBLE M ANUFACTURER
  • PARTICIPATING PROVIDER
  • PARTNERSHIP A CCESS L INE (PAL)
  • PATIENT A CTIVATION M EASURE (PAM)
  • PATIENT D AYS OF C ARE
  • PATIENT H EALTH Q UESTIONNAIRE (PHQ-9)
  • PEER SUPPORT SERVICES
  • PERSONAL I NFORMATION
  • PHARMACY BENEFIT M ANAGER
  • PHYSICIAN G ROUP
  • PHYSICIAN I NCENTIVE PLAN
  • PHYSICIAN’ S O RDERS FOR L IFE SUSTAINING T REATMENT (POLST)
  • PHYSICIAN SERVICES.....................................................................................................................
  • PLAN RECONNECT
  • POPULATION H EALTH M ANAGEMENT SYSTEMS (PHMS)
  • POST - SERVICE REVIEW
  • POST -STABILIZATION SERVICES
  • POTENTIAL E NROLLEE
  • PREDICTIVE R ISK I NTELLIGENCE SYSTEM (PRISM)
  • PREMIUM
  • PRESCRIPTION D RUG
  • PRESCRIPTION D RUG COVERAGE
  • PRIMARY CARE PROVIDER (PCP)
  • PRIMARY/PREFERRED L ANGUAGE...................................................................................................
  • PRIMARY POINT OF CONTACT
  • PRIOR A UTHORIZATION Health Care Authority
  • PROGRAM I NTEGRITY
  • PROMISING PRACTICE
  • PROTOCOLS FOR COORDINATION WITH T RIBES AND NON-T RIBAL IHCPS
  • PROVIDER
  • PROVIDER A CCESS PAYMENT (PAP) PROGRAM
  • PROVIDER O NE
  • PROVIDER PERFORMANCE PROFILE (PPP)
  • PSYCHOLOGICAL A SSESSMENT
  • Q UALITY OF C ARE
  • Q UANTITATIVE T REATMENT LIMITATIONS (QTL)
  • RECOVERY
  • REGIONAL BEHAVIORAL H EALTH E NTITIES
  • REGIONAL SERVICE A REA (RSA)
  • REGULATION
  • REHABILITATION CASE M ANAGEMENT............................................................................................
  • REHABILITATION SERVICES
  • RESEARCH-BASED PRACTICE
  • RESIDENTIAL M ENTAL H EALTH SERVICES
  • RESILIENCE
  • REVISED CODE OF WASHINGTON (RCW).........................................................................................
  • R ISK
  • RURAL A REA
  • SCREENING, BRIEF I NTERVENTION, AND REFERRAL TO T REATMENT (SBIRT)
  • SECOND O PINION N ETWORK (SON)
  • SECURE WITHDRAWAL M ANAGEMENT AND STABILIZATION FACILITY
  • SECURED AREA.............................................................................................................................
  • SECURITY I NCIDENT
  • SERVICE E NCOUNTER REPORTING I NSTRUCTIONS (SERI)
  • S INGLE CASE A GREEMENT
  • SPECIAL POPULATION E VALUATION
  • SPECIALIST
  • STABILIZATION SERVICES
  • SUBCONTRACT..............................................................................................................................
  • SUBCONTRACTOR..........................................................................................................................
  • SUBSTANCE U SE D ISORDER (SUD)
  • SUBSTANCE U SE D ISORDER PROFESSIONAL
  • SUBSTANTIAL F INANCIAL R ISK
  • SUPPORT FOR PATIENTS AND COMMUNITIES A CT (SUPPORT A CT )
  • SYSTEM FOR A WARD M ANAGEMENT (SAM)....................................................................................
  • T HERAPEUTIC PSYCHOEDUCATION..................................................................................................
  • T RACKING
  • T RANSITIONAL A GE Y OUTH (TAY)
  • T RANSITIONAL H EALTHCARE SERVICES (THS)
  • T RANSPORT
  • T RAUMA-I NFORMED CARE
  • T RIBAL 638 FACILITY
  • T RIBAL FQHC
  • T RIBAL FQHC A LTERNATIVE PAYMENT M ETHODOLOGY (APM).......................................................
  • T RIBAL O RGANIZATION
  • T RIBE
  • U NIQUE U SER ID
  • U RBAN I NDIAN H EALTH PROGRAM (UIHP)
  • U RGENT CARE
  • U RGENT M EDICAL CONDITION
  • V ALIDATION
  • WASHINGTON A DMINISTRATIVE CODE (WAC)
  • WASHINGTON A PPLE H EALTH – I NTEGRATED M ANAGED CARE (AH-IMC).........................................
  • WASHINGTON A PPLE H EALTH FOSTER CARE (AH-IFC)
    • WASHINGTON H EALTHPLANFINDER (HPF) Health Care Authority
    • WASHINGTON STATE CHILDREN’ S SYSTEM OF CARE
    • WASHINGTON STATE I NSTITUTE FOR PUBLIC POLICY (WSIPP)
    • WASTE
    • WRAPAROUND WITH I NTENSIVE SERVICES (WISE )
    • Y OUNG A DULT
    • Y OUTH.........................................................................................................................................
  • 2 GENERAL TERMS AND CONDITIONS
    • A MENDMENT
    • L OSS OF PROGRAM A UTHORIZATION
    • A SSIGNMENT
    • B ILLING L IMITATIONS
    • COMPLIANCE WITH A PPLICABLE L AW
    • COVENANT A GAINST CONTINGENT FEES
    • D ATA U SE , SECURITY, AND CONFIDENTIALITY.................................................................................
    • D EBARMENT CERTIFICATION
    • D EFENSE OF L EGAL ACTIONS
    • D ISPUTES
    • FORCE M AJEURE
    • G OVERNING L AW AND V ENUE
    • I NDEPENDENT CONTRACTOR
    • I NSOLVENCY.................................................................................................................................
    • I NSPECTION
    • I NSURANCE
    • RECORDS
    • M ERGERS AND A CQUISITIONS
    • L OCATIONS O UTSIDE OF THE U NITED STATES
    • N OTIFICATION OF O RGANIZATIONAL CHANGES
    • O RDER OF PRECEDENCE
    • SEVERABILITY
    • SURVIVABILITY
    • WAIVER
    • CONTRACTOR CERTIFICATION REGARDING E THICS
    • H EALTH AND SAFETY
    • I NDEMNIFICATION AND H OLD H ARMLESS
    • I NDUSTRIAL I NSURANCE COVERAGE
    • N O FEDERAL OR STATE E NDORSEMENT
    • N OTICES
    • N OTICE OF O VERPAYMENT.............................................................................................................
    • PROPRIETARY D ATA OR TRADE SECRETS.........................................................................................
    • O WNERSHIP OF M ATERIAL
    • SOLVENCY
    • CONFLICT OF I NTEREST SAFEGUARDS
    • RESERVATION OF R IGHTS AND REMEDIES
    • T ERMINATION BY D EFAULT
    • T ERMINATION FOR CONVENIENCE...................................................................................................
    • T ERMINATION DUE TO FEDERAL IMPACT
    • CONTRACTOR ’ S N ON-RENEWAL OF CONTRACT
    • T ERMINATIONS: PRE - TERMINATION PROCESSES
    • SAVINGS
    • T ERMINATION - I NFORMATION ON O UTSTANDING CLAIMS
    • A DMINISTRATIVE S IMPLIFICATION
    • CORRECTIVE A CTION PLANS AND PENALTIES
    • REQUIREMENTS TO BE A CCURATE , COMPLETE , TRUTHFUL , AND T IMELY
  • 3 MARKETING AND INFORMATION REQUIREMENTS
    • M ARKETING
    • I NFORMATION REQUIREMENTS FOR E NROLLEES AND POTENTIAL E NROLLEES Health Care Authority
    • E QUAL A CCESS FOR E NROLLEES AND POTENTIAL E NROLLEES WITH COMMUNICATION BARRIERS
    • E LECTRONIC O UTBOUND CALLS
    • M EDICATION I NFORMATION
    • CONSCIENCE CLAUSE
  • 4 ENROLLMENT
    • REGIONAL SERVICE A REAS (RSA)
    • RSA C HANGES
    • E LIGIBLE CLIENT G ROUPS..............................................................................................................
    • BEHAVIORAL H EALTH SERVICES O NLY (BHSO)
    • CLIENT N OTIFICATION
    • E XEMPTION FROM E NROLLMENT
    • E NROLLMENT PERIOD....................................................................................................................
    • E NROLLMENT PROCESS
    • E FFECTIVE D ATE OF E NROLLMENT
    • N EWBORNS E FFECTIVE D ATE OF E NROLLMENT
    • E NROLLMENT D ATA AND REQUIREMENTS FOR CONTRACTOR’ S RESPONSE..........................................
    • T ERMINATION OF E NROLLMENT
    • A MERICAN I NDIAN/A LASKA N ATIVE E NROLLMENT
  • 5 PAYMENT AND SANCTIONS
    • RATES/PREMIUMS
    • M ONTHLY PREMIUM PAYMENT CALCULATION
    • M EDICAL L OSS RATIO (MLR) REPORT
    • A UDITED F INANCIAL REPORT
    • G AIN SHARE PROGRAM AND RISK CORRIDOR
    • RECOUPMENTS..............................................................................................................................
    • D ELIVERY CASE RATE PAYMENT
    • H IGH-COST I NFANT R ISK POOL (HIRP)
    • WISE PAYMENT
    • N EW JOURNEYS
    • T ARGETED SERVICE E NHANCEMENTS
    • N ON-CONTRACTED D RUGS
    • A PPLE H EALTH PREFERRED DRUG L IST PAYMENT..........................................................................
    • PROSPECTIVE OR RETROSPECTIVE PREMIUM A DJUSTMENTS
    • E NCOUNTER D ATA
    • RETROACTIVE PREMIUM PAYMENTS FOR E NROLLEE CATEGORICAL CHANGES
    • RENEGOTIATION OF OR CHANGES IN RATES
    • REINSURANCE /R ISK PROTECTION
    • PROVIDER PAYMENT REFORM
    • E XPERIENCE D ATA REPORTING
    • PAYMENTS TO H OSPITALS
    • N ON-H OSPITAL PAYMENTS
    • PAYMENT FOR SERVICES BY NON-PARTICIPATING PROVIDERS
    • D ATA CERTIFICATION REQUIREMENTS
    • SANCTIONS
    • PAYMENT TO FQHCS/RHCS
    • FQHCS M ENTAL H EALTH E NCOUNTERS
    • PAYMENT OF PHYSICIAN SERVICES FOR T RAUMA CARE
    • PAYMENT TO FREESTANDING B IRTHING OR CHILDBIRTH CENTERS...................................................
    • N ONPAYMENT FOR PROVIDER PREVENTABLE CONDITIONS
    • B ILLING FOR SERVICES PROVIDED BY RESIDENTS
    • E NROLLEES RECEIVING M ENTAL H EALTH TREATMENT IN AN I NSTITUTE FOR M ENTAL D ISEASE (IMD)
    • PAYMENT FOR SUPERVISION OF BEHAVIORAL H EALTH PROVIDERS
    • CHALLENGE POOL V ALUE -BASED PURCHASING I NCENTIVES
    • M EDICAID Q UALITY I MPROVEMENT PROGRAM (MQIP)
    • PRIMARY CARE E XPENDITURE REPORT
    • PAYMENTS TO I NDIAN H EALTH CARE PROVIDERS Health Care Authority
    • A PPLE H EALTH COVID19 V ACCINE A DMINISTRATION AND PAYMENTS
    • A LIGNMENT IN A DMINISTRATIVE REQUIREMENTS FOR PROVIDERS...................................................
  • 6 ACCESS TO CARE AND PROVIDER NETWORK
    • N ETWORK CAPACITY...................................................................................................................
    • BEHAVIORAL H EALTH N ETWORK A NALYSIS
    • SERVICE D ELIVERY N ETWORK
    • U NAVAILABLE D ETENTION FACILITIES RECORDS
    • H OURS OF O PERATION FOR N ETWORK PROVIDERS
    • 24/7 A VAILABILITY
    • CUSTOMER SERVICE
    • T IMELY A CCESS TO CARE
    • A PPOINTMENT STANDARDS
    • PROVIDER D ATABASE
    • PROVIDER N ETWORK - D ISTANCE AND D RIVE T IME STANDARDS
    • A SSIGNMENT OF E NROLLEES
    • D ISTANCE STANDARDS FOR H IGH V OLUME SPECIALTY CARE PROVIDERS
    • STANDARDS FOR THE RATIO OF PRIMARY CARE AND SPECIALTY PROVIDERS TO E NROLLEES
    • A CCESS TO SPECIALTY CARE........................................................................................................
    • E NROLLEES RESIDING IN RURAL A REAS
    • O RDER OF ACCEPTANCE
    • PROVIDER N ETWORK CHANGES
    • N ETWORK SUBMISSIONS FOR WASHINGTON H EALTHPLANFINDER
    • E NROLLEE PCP A SSIGNMENT F ILES
    • G EO- CODING W ORKGROUP
    • SUD A CCESS TO SERVICES
    • PHARMACY N ETWORK M ANAGEMENT
  • 7 QUALITY ASSESSMENT AND PERFORMANCE IMPROVEMENT
    • Q UALITY A SSESSMENT AND PERFORMANCE IMPROVEMENT (QAPI) PROGRAM
    • PERFORMANCE I MPROVEMENT PROJECTS
    • I NTEGRATED PATIENT RECORD/CLINICAL D ATA REPOSITORY
    • PERFORMANCE M EASURES...........................................................................................................
    • CONSUMER A SSESSMENT OF HEALTHCARE PROVIDERS AND SYSTEMS (CAHPS®)
    • NCQA A CCREDITATION
    • E XTERNAL Q UALITY REVIEW (EQR).............................................................................................
    • PROVIDER COMPLAINTS AND A PPEALS
    • COLLABORATION WITH D EVELOPMENTAL D ISABILITIES A DMINISTRATION (DDA)
    • CRITICAL I NCIDENT M ANAGEMENT SYSTEM
    • M ENTAL H EALTH E VIDENCE -BASED PRACTICES (EBPS)
    • PRACTICE G UIDELINES
    • H EALTH I NFORMATION SYSTEMS
    • COMMUNITY BEHAVIORAL H EALTH E NHANCEMENT (CBHE) FUNDS
    • CLINICAL D ATA REPOSITORY
    • D ATA SUBMISSION TO COLLECTIVE M EDICAL T ECHNOLOGIES (CMT)..............................................
    • REQUIRED REPORTING FOR BEHAVIORAL H EALTH SUPPLEMENTAL D ATA
    • RESOURCES FOR REPORTING B EHAVIORAL H EALTH SUPPLEMENTAL D ATA
    • SUBMISSION OF BEHAVIORAL H EALTH SUPPLEMENTAL D ATA
    • D ATA Q UALITY STANDARDS AND E RROR CORRECTION FOR BEHAVIORAL H EALTH SUPPLEMENTAL D ATA
    • T ECHNICAL A SSISTANCE
    • A NNUAL D IABETES REPORT
    • V ALUE -BASED PURCHASING : PAYING FOR V ALUE SURVEY
  • 8 POLICIES AND PROCEDURES
    • CONTRACTOR ’ S POLICIES AND PROCEDURES:
    • A SSESSMENT OF POLICIES AND PROCEDURES
  • 9 SUBCONTRACTS
    • CONTRACTOR REMAINS L EGALLY RESPONSIBLE Health Care Authority
    • SOLVENCY REQUIREMENTS FOR SUBCONTRACTORS
    • PROVIDER N ONDISCRIMINATION
    • REQUIRED PROVISIONS
    • H EALTH CARE PROVIDER SUBCONTRACTS.....................................................................................
    • SUBCONTRACTS WITH I NDIAN H EALTH CARE PROVIDERS
    • H EALTH CARE PROVIDER SUBCONTRACTS D ELEGATING A DMINISTRATIVE FUNCTIONS
    • A DMINISTRATIVE FUNCTIONS WITH SUBCONTRACTORS AND SUBSIDIARIES
    • H EALTH H OMES
    • H OME H EALTH PROVIDERS
    • PHYSICIAN I NCENTIVE PLANS
    • PROVIDER E DUCATION
    • CLAIMS PAYMENT STANDARDS
    • FEDERALLY Q UALIFIED H EALTH CENTERS / RURAL H EALTH CLINICS REPORT
    • SCREENING AND E NROLLMENT OF PROVIDERS
    • PROVIDER CREDENTIALING
    • BEHAVIORAL H EALTH A DMINISTRATIVE SERVICE O RGANIZATION (BH-ASO)
  • 10 ENROLLEE RIGHTS AND PROTECTIONS
    • G ENERAL REQUIREMENTS............................................................................................................
    • CULTURAL CONSIDERATIONS
    • A DVANCE D IRECTIVES AND P HYSICIAN O RDERS FOR L IFE SUSTAINING T REATMENT (POLST)
    • M ENTAL H EALTH A DVANCE DIRECTIVE
    • E NROLLEE CHOICE OF PCP/BEHAVIORAL H EALTH PROVIDER
    • PROHIBITION ON E NROLLEE CHARGES FOR COVERED SERVICES
    • PROVIDER /E NROLLEE COMMUNICATION
    • E NROLLEE SELF-D ETERMINATION
    • WOMEN'S H EALTH CARE SERVICES
    • M ATERNITY N EWBORN LENGTH OF STAY
    • E NROLLMENT N OT D ISCRIMINATORY............................................................................................
  • 11 UTILIZATION MANAGEMENT PROGRAM AND AUTHORIZATION OF SERVICES
    • U TILIZATION M ANAGEMENT G ENERAL REQUIREMENTS
    • D RUG U TILIZATION REVIEW (DUR) PROGRAM
    • PRESCRIPTION D RUG A UTHORIZATION D ECISIONS AND T IMEFRAMES
    • M EDICAL N ECESSITY D ETERMINATION
    • A UTHORIZATION OF SERVICES
    • T IMEFRAMES FOR A UTHORIZATION D ECISIONS
    • N OTIFICATION OF COVERAGE AND A UTHORIZATION D ETERMINATIONS
    • E XPERIMENTAL AND I NVESTIGATIONAL SERVICES FOR M ANAGED CARE E NROLLEES
    • COMPLIANCE WITH O FFICE OF THE I NSURANCE COMMISSIONER REGULATIONS
  • 12 PROGRAM INTEGRITY
    • G ENERAL REQUIREMENTS............................................................................................................
    • D ISCLOSURE BY M ANAGED CARE O RGANIZATION : I NFORMATION ON O WNERSHIP AND CONTROL
      • SUBCONTRACTORS D ISCLOSURE BY M ANAGED CARE O RGANIZATION : I NFORMATION ON O WNERSHIP AND CONTROL ,
    • I NFORMATION ON PERSONS CONVICTED OF CRIMES........................................................................
    • FRAUD, WASTE , AND A BUSE (FWA)
    • FRAUD REFERRAL
    • I NVESTIGATIONS
    • PAYMENT SUSPENSION
    • E XCLUDED I NDIVIDUALS AND E NTITIES
    • PROGRAM I NTEGRITY REPORTING
    • A CCESS TO RECORDS, AND O N- SITE I NSPECTIONS AND PERIODIC A UDITS
    • A FFILIATIONS WITH D EBARRED OR SUSPENDED PERSONS
    • T RANSPARENCY
    • L IQUIDATED D AMAGES................................................................................................................
  • 13 GRIEVANCE AND APPEAL SYSTEM Health Care Authority
    • G ENERAL REQUIREMENTS............................................................................................................
    • G RIEVANCE PROCESS
    • A PPEAL PROCESS
    • E XPEDITED A PPEAL PROCESS
    • A DMINISTRATIVE H EARING
    • I NDEPENDENT REVIEW
    • PETITION FOR REVIEW
    • CONTINUATION OF SERVICES
    • E FFECT OF REVERSED RESOLUTIONS OF A PPEALS AND H EARINGS....................................................
      • H EARINGS, AND I NDEPENDENT REVIEWS RECORDING AND REPORTING A DVERSE BENEFIT D ETERMINATIONS, G RIEVANCES, A PPEALS, A DMINISTRATIVE
  • 14 CARE COORDINATION
    • CONTINUITY OF CARE..................................................................................................................
    • POPULATION H EALTH M ANAGEMENT : PLAN
    • POPULATION H EALTH M ANAGEMENT : I DENTIFICATION AND T RIAGE................................................
    • POPULATION H EALTH M ANAGEMENT : I NTERVENTIONS
    • B I-D IRECTIONAL BEHAVIORAL AND PHYSICAL H EALTH I NTEGRATION
    • CARE COORDINATION SERVICES (CCS) G ENERAL REQUIREMENTS
    • CARE M ANAGEMENT SERVICES
    • D ATA E XCHANGE PROTOCOLS......................................................................................................
    • A LLIED SYSTEM COORDINATION
    • H EALTH I NFORMATION T ECHNOLOGY (HIT) T OOLS FOR I NTEGRATED CARE.....................................
    • COORDINATION BETWEEN THE CONTRACTOR AND E XTERNAL E NTITIES
    • COORDINATION AND CONTINUITY OF CARE : BEHAVIORAL H EALTH SERVICES O NLY (BHSO)
    • CHILDREN’ S L ONG-T ERM CARE I NPATIENT PROGRAM (CLIP)
    • CHILDREN E LIGIBLE FOR A PPLE H EALTH I NTEGRATED FOSTER CARE
    • CHILDREN’ S H EALTH CARE COORDINATION
    • COORDINATION OF C ARE WITH IHCPS AND T RIBES
    • T RANSITIONAL SERVICES
    • SKILLED N URSING FACILITY C OORDINATION
    • CARE COORDINATION O VERSIGHT
    • D IRECT A CCESS TO SPECIALISTS FOR I NDIVIDUALS WITH SPECIAL H EALTH CARE N EEDS
    • T RANSITIONAL PLANNING FOR I NCARCERATED E NROLLEES
    • M ENTAL H EALTH PARITY
    • O UTREACH TO A T RISK PREGNANT WOMEN
  • 15 SPECIAL PROVISIONS
    • SPECIAL PROVISIONS REGARDING COORDINATION WITH IHCPS
    • SPECIAL PROVISIONS REGARDING BEHAVIORAL H EALTH BENEFITS
  • 16 BENEFITS
    • SCOPE OF SERVICES.....................................................................................................................
    • SECOND O PINIONS
    • STERILIZATIONS AND H YSTERECTOMIES
    • E NROLLEE IN FACILITY AT E NROLLMENT : M EDICAL AND A CUTE BEHAVIORAL H EALTH CONDITIONS
    • E NROLLEE IN H OSPICE AT E NROLLMENT
    • E NROLLEE IN FACILITY AT T ERMINATION OF E NROLLMENT.............................................................
    • SERVICES PROVIDED IN L IEU OF
    • D ELIVERIES AND N EWBORN COVERAGE
  • 17 GENERAL DESCRIPTION OF CONTRACTED SERVICES
    • CONTRACTED SERVICES
    • E NROLLEE SELF-REFERRAL
    • PHARMACY BENEFITS AND SERVICES
    • E XCLUDED AND N ON-CONTRACTED SERVICES
    • PATIENT REVIEW AND C OORDINATION (PRC)

Washington State Page 13 of 342 Contract #_______ Health Care Authority

1. DEFINITIONS

The words and phrases in this section shall have the following meanings for purposes of this

Contract. In addition, in any subcontracts and in any other documents that relate to this

Contract, the Contractor shall use the following definitions and any other definitions that appear

in this Contract.

Abuse

“Abuse,” when used in the context of program integrity, means provider practices that are

inconsistent with sound fiscal, business, or medical practices, and result in an

unnecessary cost to the Medicaid program, or in reimbursement for services that are not

medically necessary or that fail to meet professionally recognized standards for health

care. It also includes beneficiary practices that result in unnecessary cost to the Medicaid

program. (42 C.F.R. § 455.2).

Access

“Access,” when used in the context of external quality review, means the timely use of

services to achieve optimal outcomes, as evidenced by the Contractor’s successful

demonstration and reporting on outcome information for the availability and timeliness

elements defined in the Network Adequacy Standards and Availability of Services

described in this Contract. (42 C.F.R. §§ 438.14(b), 438.68, 438.206, and 438.320).

Access to Baby and Child Dentistry (ABCD)

“Access to Baby and Child Dentistry (ABCD)” means a program to increase access to

dental services for all Apple Health-eligible clients 0 through age 5 and for Apple Health-

eligible clients through age 12 with a disability. For the purpose of this program, children

with disabilities are defined as children through age 12 who are enrolled in the

Developmental Disabilities Administration (DDA) waiver program and possess a DDA

indicator on their Medicaid file. See Attachment 5, ABCD Program.

Accountable Community of Health (ACH)

“Accountable Community of Health (ACH)” means a regionally governed, public-private

collaborative that is tailored by the region to achieve healthy communities. ACHs

coordinate systems that influence health, including: public health, health care providers

and systems that influence social determinants of health.

Actuarially Sound Capitation Rates

“Actuarially Sound Capitation Rates” means capitation rates that have been developed in

accordance with generally accepted actuarial principles and practices; are appropriate for

the populations to be covered and the services to be furnished under the Contract; and

have been certified as meeting the requirements of 42 C.F.R. § 438.6(c) by actuaries who

meet the qualification standards established by the American Academy of Actuaries and

follow the practice standards established by the Actuarial Standards Board (42 C.F.R. §

438.6(c)).

Acute Withdrawal Management

“Acute Withdrawal Management” means services provided to an individual to assist in the

process of withdrawal from psychoactive substance in a safe and effective manner. Acute

withdrawal management provides medical care and physician supervision for withdrawal

from substances.

Washington State Page 14 of 342 Contract #_______ Health Care Authority

Administrative Day

“Administrative Day” means one or more days of a hospital stay in which an acute

inpatient or observation level of care is not medically necessary, and a lower level of care

is appropriate (WAC 182-550-1050).

Administrative Hearing

“Administrative Hearing” means an adjudicative proceeding before an Administrative Law

Judge or a Presiding Officer that is governed by chapter 34.05 RCW, and the agency’s

hearings rules found in chapter 182-526 WAC, or other law.

Advance Directive

“Advance Directive” means a written instruction, such as a living will or durable power of

attorney for health care, recognized under the laws of the state of Washington, relating to

the provision of health care when an individual is incapacitated (WAC 182-501-0125, 42

C.F.R. § 438.3, 438.10, 422.128, and 489.100).

Adverse Benefit Determination

“Adverse Benefit Determination” means any of the following (42 C.F.R. § 438.400(b)):

The denial or limited authorization of a requested service, including

determinations based on the type or level of service; requirements for medical

necessity, appropriateness, setting, or effectiveness of a covered benefit;

The reduction, suspension, or termination of a previously authorized service;

The denial, in whole or in part, of payment for a service. A denial, in whole or in

part, of a payment for a service, except when the denial of payment is solely

because the claim does not meet the definition of a “clean claim” (42 C.F.R. §

447.45(b));

The denial of request for “good cause” designation that would preclude usual

third-party liability procedures;

The failure to provide services or act in a timely manner as required herein,

including failure to issue an authorization or denial within required timeframes;

The failure of the Contractor to act within the timeframes for resolution and

notification of appeals and grievances;

The denial of an Enrollee's request to dispute a financial liability, including cost

sharing, copayments, premiums, deductibles, coinsurance, and other Enrollee

financial liabilities; and

For a rural area resident with only one Managed Care Organization (MCO)

available, the denial of an Enrollee’s request under 42 C.F.R. § 438.52(b)(2)(ii)

to obtain services outside the Contractor’s network; or, for a plan’s denial of

coverage by an out-of-network provider when the in-network providers do not

have the needed training, experience, and specialization, or do not provide the

service the Enrollee seeks, when receiving all care in-network would subject the

Enrollee to unnecessary risk, or when other circumstances warrant out-of-

network treatment.

Washington State Page 16 of 342 Contract #_______ Health Care Authority

American Indian/Alaska Native (AI/AN)

“American Indian/Alaska Native (AI/AN)” means any individual defined at 25 USC §

1603(13), § 1603(28), or § 1679(a), or who has been determined eligible as an Indian,

under 42 C.F.R. § 136.12. This means the individual is a member of a Tribe or resides in

an urban center and meets one or more of the following criteria:

Is a member of a tribe, band, or other organized group of Indians, including

those tribes, bands, or groups terminated since 1940 and those recognized now

or in the future by the state in which they reside, or who is descendant, in the

first or second degree, of any such member;

Is an Eskimo or Aleut or other Alaska Native;

Is considered by the Secretary of the Interior to be an Indian for any purpose; or

Is determined to be an Indian under regulations issued by the Secretary.

The term AI/AN also includes an individual who is considered by the Secretary of the

Interior to be an Indian for any purpose or is considered by the Secretary of Health and

Human Services to be an Indian for purposes of eligibility for Indian health care services,

including as a California Indian, Eskimo, Aleut, or other Alaska Native.

American Society of Addiction Medicine (ASAM)

“American Society of Addiction Medicine (ASAM)” means a professional society

dedicated to increasing access and improving the quality of addiction treatment.

American Society of Addiction Medicine (ASAM) Criteria

“American Society of Addiction Medicine (ASAM)” are a comprehensive set of guidelines

for determining placement, continued stay and transfer or discharge of Enrollees with

SUD and co-occurring disorders.

Ancillary Services

“Ancillary Services” means additional services ordered by the provider to support the core

treatment provided to the patient. These services may include, but are not limited to,

laboratory services, radiology services, drugs, physical therapy, occupational therapy,

and speech therapy (WAC 182-500-0010).

Appeal

“Appeal” means review by the Contractor of an Adverse Benefit Determination.

Appeal Process

“Appeal Process” means the Contractor’s procedures for reviewing an Adverse Benefit

Determination.

Automatic Refill

“Automatic Refill” means any prescription refill the pharmacy initiates without the Enrollee

requesting the prescription to be filled at that time.

Washington State Page 17 of 342 Contract #_______ Health Care Authority

Auxiliary Aids and Services

“Auxiliary Aids and Services” means services or devices that enable persons with

impaired sensory, manual, or speaking skills to have an equal opportunity to participate in

the benefits, programs or activities conducted by the Contractor. Auxiliary Aids and

Services includes:

Qualified interpreters onsite or through video remote interpreting (VRI), note

takers, real-time computer-aided transcription services, written materials,

telephone handset amplifiers, assistive listening devices, assistive listening

systems, telephones compatible with hearing aids, closed caption decoders,

open and closed captioning, telecommunications devices for deaf persons,

videotext displays, or other effective methods of making aurally delivered

materials available to individuals with hearing impairments;

Qualified readers, taped texts, audio recordings, Brailled materials, large print

materials, or other effective methods of making visually delivered materials

available to individuals with visual impairments;

Acquisition or modification of equipment or devices; and

Other similar services and actions.

Behavioral Health

“Behavioral Health” means mental health and/or Substance Use Disorders and/or

conditions and related benefits.

Behavioral Health Agency

“Behavioral Health Agency” means an entity licensed by the Department of Health to

provide behavioral health services, including mental health disorders and Substance Use

Disorders.

Behavioral Health Assessment System (BHAS)

“Behavioral Health Assessment System (BHAS)” means an online Child and Adolescent

Needs and Strengths (CANS) data entry and reporting system that provides CANS data

in real time to clinicians, supervisors, agency administrators, and AH-IMC administrators,

as well as HCA staff for quality improvement purposes. The reports in this system are

explicitly designed to provide on-demand, multi-level feedback and are updated in real-

time.

Behavioral Health Administrative Services Organization (BH-ASO)

“Behavioral Health Administrative Services Organization (BH-ASO)” means an entity

selected by HCA to administer behavioral health services and programs, including Crisis

and Ombuds Services for individuals in a defined Regional Service Area. The BH-ASO

administers Crisis and Ombuds Services for all individuals in its defined service area,

regardless of ability to pay, including Medicaid eligible members.

Behavioral Health Data Systems (BHDS)

“Behavioral Health Data System (BHDS)” means the data that retains non-encounter data

submissions called Behavioral Health Supplemental Transactions (BHST).

Washington State Page 19 of 342 Contract #_______ Health Care Authority

Use Disorder Professional (SUDP) employed by the Contractor or primary care

provider or Behavioral Health agency; and/or

Individuals or groups of licensed professionals, or paraprofessional individuals

working under their licenses, located or coordinated by the primary care

provider/clinic/Behavioral Health agency.

Nothing in this definition precludes the Contractor or care coordinator from using allied

health care staff, such as Community Health Workers or Certified Peer Counselors and

others to facilitate the work of the Care Coordinator or to provide services to Enrollees

who need assistance in accessing services but not Care Coordination services.

Caregiver Activation Measure (CAM)

“Caregiver Activation Measure (CAM)” means an assessment that gauges the

knowledge, skills and confidence essential to providing care for a person with chronic

conditions.

Care Management

“Care Management” means a set of services designed to improve the health of Enrollees.

Care management includes a health assessment, development of a care plan and

monitoring of Enrollee status, care coordination, ongoing reassessment and consultation

and crisis intervention and case conferencing as needed to facilitate improved outcomes

and appropriate use of health services, including moving the Enrollee to a less intensive

level of population health management as warranted by Enrollee improvement and

stabilization. Effective care management includes the following:

Actively assisting Enrollees to navigate health delivery systems, acquire self-

care skills to improve functioning and health outcomes, and slow the

progression of disease or disability;

Utilization of evidence-based practices in screening and intervention;

Coordination of care across the continuum of medical, behavioral health, oral

health, and long-term services and supports, including tracking referrals and

outcomes of referrals;

Ready access to integrated behavioral and physical health services; and

Use of appropriate community resources to support individual Enrollees,

families and caregivers in managing care.

Care Manager (CM)

“Care Manager (CM)” means an individual employed by the Contractor or a contracted

organization who provides Care Management services. Care Managers shall be licensed

as registered nurses, advanced registered nurse practitioners, practical nurses,

psychiatric nurses, psychiatrists, physician assistants, clinical psychologists, mental

health counselors, agency affiliated counselors, marriage and family therapists, social

workers with a Masters in Social Work (MSW), or shall be social service or healthcare

professionals with a Bachelors in Social Work or closely related field, Indian Health

Service Community Health Representatives (CHR), or Certified Substance Use Disorder

Professionals (SUDP).

Centers for Medicare and Medicaid Services (CMS)

“Centers for Medicare and Medicaid Services (CMS)” means the federal agency within

the U.S. Department of Health and Human Services (DHHS) that administers the

Medicare program and works in partnership with state governments to administer

Washington State Page 20 of 342 Contract #_______ Health Care Authority

Medicaid, the Children’s Health Insurance Program (CHIP), and health insurance

portability standards.

Certified Electronic Health Record

“Certified Electronic Health Record” means an EHR certified under the Office of the

National Coordinator’s (ONC’s) Health IT Certification Program. ONC updates the

certification criteria approximately every two years. Products certified as meeting the

ONC certification criteria and the edition to which they have been certified are listed on

the Certified Health IT Products List (CHPL): https://www.healthit.gov/topic/certified-

health-it-products-list-chpl

Certified Electronic Health Record Technology (CEHRT)

“Certified Electronic Health Record Technology (CEHRT)” means systems that meet the

technological capability, functionality, and security requirements adopted by the U.S.

Department of Health and Human Services and are certified by the Office of the National

Coordinator for Health Information Technology (ONC) as meeting health IT standards,

implementation specifications and certification criteria adopted by the Secretary. The

Electronic Health Record (EHR) Certification Program is a voluntary program established

by the ONC to provide for the certification of health IT standards, implementation

specifications and certification criteria adopted by the Secretary.

Certified Peer Counselor (CPC)

“Certified Peer Counselor (CPC)” means individuals who: have self-identified as a

consumer of behavioral health services; have received specialized training

provided/contracted by HCA, Division of Behavioral Health and Recovery (DBHR); have

passed a written/oral test, which includes both written and oral components of the

training; have passed a Washington State background check; have been certified by

DBHR; and are a registered Agency Affiliated Counselor with the Department of Health

(DOH).

Child and Family Team (CFT)

“Child and Family Team (CFT)” means a team that includes the Enrollee, their family, the

child’s natural and professional support system, and behavioral health providers involved

with the family. This team collaborates to develop, evaluate and modify a cross system

care plan in accordance with the Washington Children’s Mental Health System Principles

to support the restoration of a higher level of functions for the youth and family.

Child Study and Treatment Center (CSTC)

“Child Study and Treatment Center (CSTC)” means the Department of Social and Health

Services’ child psychiatric hospital.

Children’s Health Insurance Program (CHIP)

“Children’s Health Insurance Program (CHIP)” means a program to provide access to

medical care for children under Title XXI of the Social Security Act, the Children’s Health

Insurance Program Reauthorization Act of 2009, RCW 74.09.470 and chapter 182-

WAC.

Children’s Long Term Inpatient Program (CLIP)

“Children’s Long Term Inpatient Program (CLIP)” means the most intensive long-term

inpatient psychiatric treatment available to all Washington State residents, ages 5 to 17

years of age. CLIP is a medically based treatment approach providing 24-hour psychiatric

treatment in a highly structured setting designed to assess, treat, and stabilize youth

diagnosed with psychiatric and behavioral disorders. CLIP also provides an opportunity