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ASSIGNMENT 2 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Business Unit number and title Unit 30: Application Development Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Phan Nhat Linh Student ID GCD Class GCD0905 Assessor name Nguyen Van Loi Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. Student’s signature Linh Grading grid P 4 P5 P6 M3 M4 M5 D2 D
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Table of Contents
I/ INTRODUCTION In assignment 1, my team members and I designed and analyzed the bookstore e-commerce website with 3 main roles as well as providing various diagrams, technologies, and mockups relating to the database, function, and interface of the system. The system is expected to support many modern and convenient functions for customers to be able to buy books rapidly. Regarding store owners and admin, it also offers a range of management tools relating to accounts, books, categories, and orders, making them easily control the system. In assignment 2, a document with 3 sections was written to provide readers a piece of insightful information about the bookstore system. In order to explain the system, I will present it in the following order: Peer review and feedback analysis Application development Application evaluation II/ PEER REVIEW AND FEEDBACK ANALYSIS (P4)
1. Formal questionnaire to review the business application, problem definition statement, proposed solution, and development strategy Generally, my team's purpose is to develop an e-commerce application that can provide a convenient and enjoyable shopping experience for book lovers. However, my team is lacking knowledge about satisfying customers' experience and ways to improve their trust in the system. Therefore, a formal questionnaire will be designed to assist my team to gain new insights, ideas, and potential improvements to my system. Below is my formal questionnaire:
Figure 1 : Survey questions (1) Figure 2 : Survey questions (2)
Figure 5 : Feedback from Question 2 In question 3, we gain 89% of the participants who like the interface of the system Figure 6 : Feedback from Question 3 In question 4, we see that 66% of people want the system to offer convenient functions and 23,5% of people want to see the feedback of other customers before purchasing books
Figure 7 : Feedback from Question 4 In question 5, we realize that convention and price are two key factors affecting customers’ intention to buy books Figure 8 : Feedback from Question 5 In question 6, most people like to search their desired books by title or by genre, with 53,6% for the title and 36,2% for the genre.
Figure 11 : Feedback from Question 8 In question 9, we gain many useful recommendations from participants: Figure 12 : Feedback from Question 9
3. Interpret peer-review feedback Interpret question 1: Through the results obtained from the first question, with 38,3% of participants selecting 4 grade and 43,4% among them selecting max grade - grade 5, we can conclude that the functions of the system met customers' basic demands. However, there are also a few people who think the system is lacking some different functions, so we will provide more functions in the next update. Interpret question 2: The bar graph shows positive feedback from the participants, with 51% of them choosing level 5 and 30.6% of them choosing level 4. We conclude that the performance of the system is quite optimal, so we will continue to keep the performance constant. Interpret question 3: From the results obtained from the survey, we concluded that the interface of the system provided a very good user experience, with 46% of participants choosing a score of 4, and 43% of participants choosing a score of 5. Interpret question 4: Through feedback from participants, we found that the convenient functions of the bookstore system are the most important feature that helps our e-commerce website attract customers. Therefore, we will provide more functions that make customer purchase books easily and quickly in the next update. Besides, user review is also an essential feature that customers want my system to offer. So, we will take a plan in the near future to develop this function. Interpret question 5: In question 5, most people agree that the convenience of the system and the price of the books are the two factors that influence their purchase intention. So, we decided to make the book-buying process simpler with functions that make them control their order conveniently such as removing an item in their cart, removing all items in their cart, or increasing the quantity of the item. Interpret question 6: The result of question 6 reveals that most people search for their desired books by the title of the book or the category of the book. Therefore, we will build functions for search books by title and category. Interpret question 7: Most people think our system is working fine, but there are also some who think that the performance of the system doesn't work well and needs improvement. Interpret question 8: The results from question 8 have shown that the functions that customers want in a website: Extensive book selection User reviews and ratings Personalized book recommendations Easy navigation and search functionality Competitive pricing and discounts Ability to track orders and receive updates
Figure 13 : Book selection 4.2 Offering book recommendations By offering personalized book recommendations, an e-commerce bookstore can improve the customer experience. Customers are more likely to be satisfied with a bookstore that offers recommendations that match their interests and reading habits. Moreover, customers who receive recommendations for books that match their interests are more likely to make additional purchases. This can help our shop to increase the profit.
Figure 14 :Offering book recommendations 4.3 Make the website to be responsive A responsive website provides a better user experience for customers. It ensures that the website is accessible and easy to use on any device, whether it's a desktop computer, tablet, or mobile phone. This can lead to increased customer satisfaction and loyalty. In this part, we will use Bootstrap a popular front-end framework that provides a set of predesigned CSS components to build responsive websites and applications. Bootstrap provides a mobile-first approach to web design, meaning that the framework is optimized for smaller screens first and then scales up to larger screens.
Figure 16 : Sending notification 4.5 Show confirm notification before removing Generally, a confirmation notification can help prevent the accidental deletion of important data. By requiring the user to confirm the action, it reduces the risk of unintentional deletion of data.
Figure 17 : Show confirmation
