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ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit 3 : Professional Practice Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Student ID Class Assessor name Michael Omar Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. Student’s signature Grading grid
P1 P2 P3 P4 M1 M2 M3 D1 D
Summative Feedback: Resubmission Feedback:
Grade: Assessor Signature: Date: Internal Verifier’s Comments: Signature & Date:
A. INTRODUCTION
B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN
EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1)
I. Definition and the importance of communication skill Definition: Communication is that the process of sending and receiving messages through verbal or nonverbal means, including talking, writing and behaviors. More simply, communication is claimed to be the formation and exchange of meaning. It is the meaningful exchange of knowledge between two or a bunch of individuals. Communicative competence designates the potential to put in intersubjective interactions, which suggests that communication is an inherent social interaction. A person with excellent communication must combine well all communication skills together, which is hard and a desire of professors, teachers, politicans or anyone who works in business. All transactions in business are the end result of communication. to permit others and oneself to soak up information more properly and rapidly, good communication skills are required. Poor communication skills, on the opposite hand, end in frequent misunderstandings and dissatisfaction (BEQIRI, 2017). Importance of communication skill: Good communication is an crucial element in reaching productivity and maintaining sturdy working relationships in the least stages of a company. Employers who put in time and energy into returning clear lines of communication will speedily create trust among employees, resulting in increases in productivity, output and morale normally. Meanwhile, employees who communicate efficiently with colleagues, managers and clients are usually valuable assets to an organization and it's a skill which might commonly set people except for their competition when applying for jobs (BEQIRI, 2017). The workplace is that the commonest place for miscommunication, and it must have severe aftermaths on your career. Therefore, as a specialist, you need to crave to own brilliant communication skills. Here are some specific benefits to prove how important communication skills are:
- doing all of your job well. Good communication skills have an instantaneous influence on how nicely you perform.
- Develop yourself as a pacesetter within the workplace which is able to deliver in chances to advance and promote.
- Build good associations and companionship with all of your fellow employees.
- Naturally, command respect from your colleagues and even your bosses
- Improved visual communication.
- Zero to minimal career stress as you may be doing well.
Poor communication within the workplace will unavoidably cause unmotivated staff that may also start to question their personal self belief within their capabilities and inevitably in the organisation. The significance of strong communication runs deep inside a business. II. Verbal communication Verbal communication is that the act of sharing information between individuals by the utilization of language. Any interaction that produces use of spoken words is taken into account as verbal communication. Verbal communication concludes spoken communication as an oral mean and written or language as non oral means (BEQIRI, 2017). Examples of good verbal communication:
- Using approving sounds and words like “uh-huh,” “got you,” “I understand,” “for sure,” “I see,” and “yes” to precise understanding
- Requesting feedback when working in team
- Stating your needs, desires, or feelings without criticizing or disapproving
- Speaking calmly even when you’re anxious or furious
- Being open-hearted and open-minded to encourage others’ sharing The tip to own great verbal communication is successfully combining confidence, respectfulness, modesty and non-verbal communication with it. III. Non-verbal communication Non-verbal communication allows communicators to use gestures, behaviors or visual communication to deliver opinions or ideas rather than using voice communication or written communication. Non-verbal communication consists of visual communication, gestures, behaviors, tone of voice, facial expression, eye contact and then on (BEQIRI, 2017). Examples of good non-verbal communication:
- Avoid viewing the clock, your phone, or revealing the other hints of disinterest
- Rotate eye contact with other speakers or audiences in group interviewing or interacting situations
your working progress and home life. the results of failed time management include missing deadlines, living with extreme stress and unsucessful career. It helps you waste less time, and avoid more friction and problems Properly managing time includes making a to-do list, allocating time to every item from your to-do list, then scheduling those tasks on your calendar. By doing so, you’ll now not be indecisive about what you have got to try to to next, and whether you’ll should finish everything you would like to (Bettes, 2021). In other words, those that are good at time management are good at elderly and doing things. they're also, however, better at prioritising, and dealing out what really needs doing and then discarding the opposite things. II. Planning a training event (group work)
- Name of the Training program: “Make it easy when working”
- Goals of the Training program: The training program will improve the new employees some soft skills when working in company and provide them acknowledges about designing and building a website and technologies applied in web development
- Participants: New employees
- Time: 01/11/
- Place: Company headquarter (Hoan Kiem, Ha Noi) 6. AGENDA Start Time – End Time Monday 11/01/ (7:00-17:00) Introduction to web full-stack o Opening event o Minigame to warm up o Speech by team leader o Preliminary introduce about Web full stack by leader o Workshop Introduce the requirements of full stack include: Introduce and the need of PHP Framework Introduce and the need of Good knowledge of HTML, CSS (experience in SASS, LESS is a big plus). Introduce and the need of Experience with JavaScript and GIT. Speaking the importance of familiar with Webserver (Apache or Nginx…), database (MySQL or MSSQL…), RESTful API or SOAP Team dynamics Location Company headquarter (Hoan Kiem, Ha Noi) Start Time – End Time Introduction to web Front-ent Guest speaker speaking about experience in field Location
Tuesday 11/02/ (7:00-17:00) Topic 1: Sharing experiences and mistakes that guests encountered in pursuing the full-stack path and the need of English skills Topic 2: Human Resources needs of the full-stack field and potential of this field in future Demonstrate and show tutorial of Design front-ent process Demonstrate the step-by step tutorial of skills needed to design front-end Demonstrate visual tutorial with actual designing front- end and the use of JS Showing the actual front-end structure in website of start-up company In depth explanation about designing front-end and Company headquarter (Hoan Kiem, Ha Noi) Start Time – End Time Wednesday 11/03/ (7:00-17:00) Introduction to web Back-ent Demonstrate and show tutorial of building back-ent process 8:30-9:30: Demonstrate the step-by step tutorial of skills needed to build back-end 9:30-10:30: Demonstrate visual tutorial with actual building back-end and the use of JS 16:00-16:30 Showing the actual back-end structure in website of start-up company In depth explanation about building back-end and experience with JS&PHP framwork Explanation the importance of English in field Location Company headquarter (Hoan Kiem, Ha Noi) Start Time – End Time Thursday 11/14/ (7:00-17:00) Practice with web development Team building activities Coaching session program A speech of manager to close event Location Compan y headqua rter (Hoan Kiem, Ha Noi)
- GANTT chart: (time frame to prepare for the event)
- Estimated Budget:
Figure 2 : Budget of the event
- PowerPoint Slides for session:
- Speaker Notes: D. DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF AN EVENT (P3) I. Definition and the importance of problem solving Definition : Problem-solving skills will facilitate your pinpoint problems in your workplace and effectively solve them in an exceedingly timely fashion. it's among the foremost important skills employers are trying to find in applicants today. Individuals with problem-solving skills are often self-reliant and can identify an underlying workplace issue and implement an efficient solution (Chevallier, 2016).
Fishbone diagrams are a usual method for problem solving, since they seem rather like the skeleton of a fish until they're complete. Dynamic fishbone diagrams facilitate your to guage the potential root causes of an issue that may branch faraway from either side of a spinal line connected to the pinnacle. With fishbone diagrams tool, it can let you:
- Define a spread of potential explanations for a current problem
- Investigate any alternative by splitting it into sub-causes
- See the relations between contributing factors 3. Mind map Written notes, mind maps are built so you'll be able to physically organize and rearrange your brains so that you'll be able to experiment with thoughts, conceptual ideas and techniques within the same way because the brain (Chevallier, 2016). To continue with one definition that expands further exhaustive makes it easier to resolve problems with mind maps: Explain with less time for unknown problems or procedures Share and discuss new ideas Enhance group awareness which will contribute to more successful solutions Mind maps are a robust method to resolve issues since they're built to supply the pliability to come up with solutions. There are three means of mind maps which are common and effortlessly comprehensible: Mental maps: helps you to be told about the roots of a workplace problem and what can occur in a collaborative digital space Idea maps: will facilitate your plan and coordinate your chaotic thinking process across a good variety of colours and pictures Concept maps: are one in every of the simplest ways to create your thoughts around a possible idea, since they help you to construct integrated, visual representations of abstract concepts. Since those three styles of mind maps have slightly the identical purpose, which helps people summarize documents and improve creativity or flexibility in studying and researching. Mind mapping has many potential applications to clinical education, and may be adapted to several situations. It is used as a teaching resource, as an aid to preparing and reviewing lectures, and the technique allows notes to be written and reviewed quickly, and most significantly enables information to be easily updated. Mind mapping may be employed in many situations including problem‐based learning,
small‐group teaching, in a very one‐to‐one context, as an examination tool and for private revision (Publishing, 2009). Tool: In order to be effective at problem solving you're likely to want another key tools, which include: Creativity: Problems are usually solved either intuitively or systematically. Intuition is employed when no new knowledge is required - you recognize enough to be able to make a quick decision and solve the matter, otherwise you employ wisdom or experience to resolve the matter. More complex problems or problems that you simply just haven't experienced before will likely require a more systematic and logical approach to unravel, and for these you'll must use creativity. Searching: Defining and solving problems often requires you to try to to some research: this may be an easy Google search or a more rigorous scientific research (Chevallier, 2016). Methods section for ideas on a way to conduct effective research. Teamwork: Many problems are best defined and solved with the input of other people. Team working may sound sort of a 'work thing' but it's even as important reception and school similarly as within the workplace. Emotion Intelligence: it's worth considering the impact that a controversy and its solution has on you and others. Emotional intelligence, the power to acknowledge the emotions of yourself et al., will help guide you to an appropriate solution. III. Problems and solutions in the training event Sesions in training event Problems Solution Workshop Not enough seats We need to calculate the number of participants and prepare more seats than this number incase some seats might be broken. Microphone is broken The microphones always have problem so that we should prepare plenty of backups. Lack of engagement and interaction During the workshop if nobody discusses about, it looks so boring. So, speaker needs to create a connection to other by telling funny stories, talking about trends of teenager.
