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ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing
Unit number and title Unit 3 : Professional Practice
Submission date 11/04/2023 Date Received 1st submission 11/04/
Re-submission Date Date Received 2nd submission
Student Name Tran Duc Long Student ID GCH
Class GCH1106 Assessor name Do Manh Thai
Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.
Student’s signature
Grading grid
P1 P2 P3 P4 M1 M2 M3 D1 D
Summative Feedback: Resubmission Feedback:
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III. Research the use of different problem-solving techniques used in the design and delivery of an event.
- A. INTRODUCTION
- DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1) B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY
- I. Definition and the importance of communication skill
- Definition of communication skills
- The important of communication skills
- How to improve my communication skills....................................................................................................
- II. Verbal communication....................................................................................................................................
- III. Non-verbal communication
- IV. Communication in my group
- Member of group........................................................................................................................................
- Group communication
- Authorization of members
- group. 4. The advantages and disadvantages of applying 2 methods verbal and non-verbal comunication in my
- a. Verbal communication................................................................................................................................
- b. Non-verbal communication
- C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2)
- I. Definition and the importance of time management skill
- Definition time management skill...............................................................................................................
- The important of time management skill
- II. Planning an event (group work)
- 2.1. Name of the program
- 2.2. Goals of the program
- 2.3. Participants
- 2.4. Time
- 2.5. Place
- 2.6. Ivitation card
- 2.7. Agenda
- 2.8. Work breakdown structure(WBS)...........................................................................................................
- 2.9. Grantt chart
- a. Planning
- b. Implementation
- 2.10. Estimated Budget
- 2.11. PowerPoint slides for session
- 2.12. Speaker note
- justifications of time allocated. (M1) III. Design a professional schedule to support the planning of an event, to include contingencies and
- 3.1. Design a professional schedule to support the planning of an event
- 3.2. Contingencies in event............................................................................................................................
- 3.3. Justifications of time allocated
- training event. (D1) IV. Evaluate the effectiveness and application of interpersonal skills during the design and delivery of a
- The importance of communication skills in the exchange process between team members
- Use communication skills during event organization
- Effectiveness of communication skills
- Conclusion:..................................................................................................................................................
- AN EVENT (P3) D. DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF
- I. Definition and the importance of problem solving
- Denfition
- The importance of problem solving
- II. Some techniques and tools for the problem solving
- Techniques for problem solving
- a. Problem solving with a rubber duck
- b. Problem solving with a lateral thinking
- c. Error and trial
- d. The 5 whys
- Tools for problem solving
- a. Fishbone diagrams
- b. Flowcharts
- c. Strategy maps
- d. Mental maps
- e. Idea maps
- f. Concept maps
- III. Problems and solutions in the event
- E. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4)
- I. Definition and the importance of critical reasoning
- Definition critical reasoning
- The importance of critical thinking
- II. Apply to a given solution
- The Ideal method
- a. I- Identify the problem
- b. D- Define the problem
- c. E- Explore alternative approaches
- d. A- Act on the best strategies.......................................................................................................................
- e. L- Look back to evaluate the effects
- Apply to a given solution
- Critical thinking technique (M2)
- a. Identify issue
- b. Analyze the problem
- c. Explore information and solution
- d. Choose solution
- e. Implement the solution
- f. Evaluate the Outcome
- The drill technique
- IV. Justify the use and application of a range of solution methodologies.(M3)
- Brainstorming
- Root Cause Analysis
- Conclusion...................................................................................................................................................
- V. Critique the process of applying critical reasoning to a given task/activity or event. (D2)
- F. PERFORMANCE EVALUATION
- I. Team member’s roles (5 members)................................................................................................................
- II. My contribution
- G. CONCLUSION.......................................................................................................................................................
- H. CRITICAL EVALUATION
- I. My strengths and weaknesses when doing this assignment
- II. Improve weakness myself...............................................................................................................................
- III. The values I have learned from working in groups.....................................................................................
- IV. I look forward to my grade
- V. Goals after this subjects..................................................................................................................................
- J. REFERENCE LIST
- Figure 1: What is communication skill? (Khullar, 2022) Table of Figure
- Figure 2: Verbal communication (Kaplan, 2023)
- Figure 3: Non-verbal communication (Geektonight, 2023)
- Figure 4: Time management skill (Annon, 2023)
- Figure 5: Importance of time management (Calltutors, 2023)...................................................................................
- Figure 6: Invitation card
- Figure 7: Contact for company
- Figure 8: WBS for our event........................................................................................................................................
- Figure 9: Problem solving (Pressbooks, 2023)
- Figure 10: Importance of problem solving (TestGorilla, 2023).
- Figure 11: Problem solving with a rubber ruck (Holiday, 2023)
- Figure 12: Problem solving with a lateral thinking (Holliday, 2023)
- Figure 13: Trial and error (Holliday, 2023)
- Figure 14: The 5 why (Holliday, 2023)
- Figure 15: Fishbone diagrams (Armstrong, 2020)
- Figure 16: Flowcharts (Armstrong, 2020)
- Figure 17: Strategy maps (Armstrong, 2020)
- Figure 18: Mental maps (Armstrong, 2020)
- Figure 19: Idea maps (Armstrong, 2020)
- Figure 20: Concept maps (Arnstrong, 2020)
- Figure 21: Fishbone diagram for our event
- Figure 22: Time of event
- Figure 23: Nha trang
- Figure 24: Team work skill
- Figure 25: Budget balance
- Figure 26: Critical thinking (Anon, 2023)
- Figure 27: The important for critical thinking (Anon, 2023)
- Figure 28: The method Ideal
- Figure 29: The drill technique (Toolshero, 2023)
- Figure 30: Brainstoming (PMP, 2023)
- Figure 31: Root cause analysis process (Guevara, 2023)
A. INTRODUCTION
Soft skills such as communication, critical thinking, and time management are essential in
everyone's daily life. In this assignment, I will demonstrate how I and my friends used
communication to plan a successful event and used reasonable time management. Furthermore,
I will present to you how I use the technique of critical thinking to fix and solve the problem.
B.DEMONSTRATE, USING DIFFERENT
COMMUNICATION STYLES AND FORMAT, THAT YOU
CAN EFFECTIVELY DESIGN AND DELIVER A TRANING
EVENT FOR A GIVEN TARGET AUDIENCE (P1)
I. Definition and the importance of communication skill
1. Definition of communication skills
Communication is the process of transferring meaning from one entity to another by
the use of recognized signs, symbols, and regulations. In a word, communications
skills are a collection of behaviors that you engage in when sending and receiving
various types of information. Examples of communication include sharing your
opinion on an issue, updating new contributions to your project, expressing
sentiments, and so forth. (Khullar, 2022)
Figure 1 : What is communication skill? (Khullar, 2022)
Speaking, listening, watching, and empathizing are all examples of communication
abilities. It is also beneficial to grasp how to communicate via phone calls, face-to-
environments is a skill that is required for efficient communication. Speaking too
loudly can be rude or embarrassing at times. If you're still not convinced, observe
how others communicate.
II. Verbal communication
Oral communication using words that you or others utter out loud is referred to as verbal
communication. (Kaplan, 2023)
Figure 2 : Verbal communication (Kaplan, 2023)
Examples of verbal communication include:
➢ Describing your results-gathering procedures to a coworker
➢ Presenting your final project findings to key stakeholders
➢ Presenting a new customer to your brand
➢ Give your partner real-time feedback on their presentation
➢ Asking follow-up questions to explain what your management has asked of you
➢ Complimenting a coworker on their job and highlighting what they did well
III. Non-verbal communication
The transmission or receiving of nonverbal communications is known as nonverbal
communication. Nonverbal communication refers to communication that is neither
verbal or written, such as gesture, body language, posture, tone of voice, or facial
expressions. (Geektonight, 2023)
Figure 3 : Non-verbal communication (Geektonight, 2023)
Nonverbal communication aids the receiver in deciphering the message. Nonverbal cues
frequently represent the situation more precisely than verbal messages. Nonverbal
responses can sometimes contradict verbal communication, reducing the impact of the
message.
Nonverbal communication consists of four components:
- Speaker's appearance includes attire, hairdo, neatness, and cosmetic use.
- Room size, lighting, décor, and furniture are all factors to consider.
- Body language consists of facial expressions, gestures, and postures.
- Voice tone, volume, and speech pace are all sounds.
Body language, or nonverbal communication, is an important type of communication -
a natural, unconscious language that broadcasts our genuine sentiments and
intentions in any given instant, as well as clues us in to the feelings and intentions of
others around us. (Geektonight, 2023)
Examples of nonverbal communication:
➢ Facial expressions
➢ Body movements and posture
➢ Gestures
➢ Eye contact
➢ Touch
➢ Space
a. Verbal communication
➢ Pros:
- It helps to shorten chat time with individuals compared to messeger
messaging. We use a calm, clear voice to express our thoughts while listening
to others take notes and offer questions. Minh Ngoc (team leader) frequently
communicates clearly with team members to assist us in come up with the
most persuasive answer.
- This is a dependable means of communication.
- It's adaptable, productive, and time-saving.
➢ Con:
- Emotions were visible in the discussion, and there were times when we
disagreed on how to plan the event.
- Some members do not handle the assignment or express their views because
they lack confidence in their ability to communicate.
b. Non-verbal communication
➢ Pros:
- It contributes to the effectiveness of the dialogue. My team members have
expressed their thoughts more body language. We used eye contact with other
members, hand gestures to explain, and serious listening to explain the
problem.
➢ Cons:
- There were times when we disagreed on how to organize the event. Our team
leader often uses non-verbal eye contact to express her displeasure. This can
cause a certain distance between the members and the leader.
C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE
TIME MANAGEMENT SKILLS IN PLANNING AN EVENT
(P2)
I. Definition and the importance of time management skill
1. Definition time management skill
The definition of Time Management skills is concerned with the process and planning
that you put into your daily activities in order to control the amount of time you spend
on each activity, as well as to help you prioritize and plan your personal and
professional workload, all with the goal of improving your effectiveness and
efficiencies. (Anon, 2023)
Figure 4 : Time management skill (Annon, 2023)
We all have a billion things to accomplish in a day, but we only have 24 hours to fulfill
them. This is when time management comes into play. Time management is the act of
organizing and planning how you will divide your time between different
responsibilities. It is critical to enhance your time management skills if you want to
handle several activities without losing a single second. (Calltutors, 2023)
- The important of time management skill Figure 5 : Importance of time management (Calltutors, 2023)
Here are some reasons to prove why time management is important to everyone:
➢ Reducing Anxiety and Stress: Many people are stressed out as a result of their
hectic schedules. They have no time for themselves. They just work and are unable
to devote special time to leisure activities. They also have trouble sleeping due of
their hectic activities. They may lose confidence if they do not make time for
themselves. That is why time management is essential. (Calltutors, 2023)
➢ Increase Your Self-Belief: When you manage your time well and meet your
deadlines, you will feel a sense of success and confidence in your abilities. Doing
tasks on schedule allows you to gain recognition from your superiors. Such
acknowledgement enhances our confidence and motivates us to achieve more and
more. Finishing your daily to-do list on a consistent basis is a big motivator that
may inspire people to improve their time management skills and pursue new
employment opportunities. (Calltutors, 2023)
II. Planning an event (group work)
2.1. Name of the program
Name of the program: “Connect together”
2.2. Goals of the program
The program will give the employees, managers:
- Strengthen the connection and exchange between departments,
employees and managers in the company.
- Summary of activities in the first 6 months of the year.
- Reward and motivate employees at work.
- Create a leisure time, relax after a working time.
2.3. Participants
100 Managers and Senior Staff of Company.
2.4. Time
Wednesday 7 June - Sunday 11 June 2023.
2.5. Place
VinPearl Luxury Nha Trang, Hon Tre Island
2.6. Ivitation card
Figure 6 : Invitation card
Figure 7 : Contact for company
2.7. Agenda
Day 1
Day 2:
Day 3:
Figure 8 : WBS for our event
2.9. Grantt chart
a. Planning
b. Implementation
2.10. Estimated Budget
2.11. PowerPoint slides for session
