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PROGRAM TITLE: …… BTEC computing in programming……... UNIT TITLE: ……Professional Practice ……………........................ ASSIGNMENT NUMBER: …………………1………………………….......... ASSIGNMENT NAME:...... Planning training event………............ SUBMISSION DATE: ……………02/05/2022………………………......... DATE RECEIVED: …………………02/05/2022……………………………… TUTORIAL LECTURER: ………Luu Thi Huong Giang ………….......... WORD COUNT: ………………………… 14311 ……………………………….... STUDENT NAME: ………Do Long Nhat……………………….. STUDENT ID: ………………BKC12174……………………………. MOBILE NUMBER: …………0901569964………………………
Summative Feedback: Internal verification:
- The Importance of Time Management:................................................................................. II.Planning a training event (group work):
- Goals of the Training program:..............................................................................................
- Participants:............................................................................................................................
- Time:......................................................................................................................................
- Place:......................................................................................................................................
- Agenda:..................................................................................................................................
- Fix Problem:...........................................................................................................................
7. PowerPoint Slides for session:...............................................................................................
Evaluate the effectiveness and application of interpersonal skills during the
design and delivery of training event:
- Communicate in exchanges:..................................................................................................
- Communicate in exchanges:..................................................................................................
- Communicate with the audience:...........................................................................................
LO2:
Demonstrate the use of different problem-solving techniques in the design and
delivery of an event:
I.Definition and the importance of problem solving:
- Definition ...............................................................................................................................
- Importance of problem-solving skills:.................................................................................... II. Some techniques and tools for the problem solving:
- I-Identify the Problem:...........................................................................................................
- D-Define an Outcome:............................................................................................................
- E-Explore Possible Strategies:................................................................................................
- A-Anticipate Outcomes & Act:..............................................................................................
- L-Look and Learn:.................................................................................................................. III.Problems and Solutions in the training event:
- The frantic pace of personnel planning:..............................................................................
- A distributed workforce:......................................................................................................
- Different learning habits:.....................................................................................................
- Lack of commitment:...........................................................................................................
- Training that is not relevant:................................................................................................
- Expenses, expenses, and expenses:.....................................................................................
Demonstrate that critical reasoning has been applied to a given solution:
I. Definition and the importance of critical reasoning:
- Definition:............................................................................................................................
- The importance of critical reasoning:.................................................................................. II. Apply to a given solution:
- Evaluating Online Information:...........................................................................................
- Choosing a Career Path:......................................................................................................
Research the use of different problem-solving techniques used in the design and
delivery of an event:
Justify the use and application of a range of solution methodologies: 1.SWOT Analysis:
- Definition: ...........................................................................................................................
- Example of SWOT analysis:............................................................................................... 2. 5 Whys?
- Definition:............................................................................................................................
List of figures:
Figure 1: Communication skill ............................................................................................................. Figure 2: Essential Communication Skill .............................................................................................. Figure 3: Verbal Communication .......................................................................................................... Figure 4: Non-Verbal Communication .................................................................................................. Figure 5: Group Communication ........................................................................................................... Figure : 6 IDEAL problem solving method............................................................................................. Figure 7 : Problem Solving Steps ........................................................................................................... Figure 8 : Drill Down Technique ........................................................................................................... Figure 9 : SWOT analysis ...................................................................................................................... Figure 10 : 5 WHY ................................................................................................................................. Figure 11 : Six thinking hats .................................................................................................................. Figure 12 : Six thinking hats example..................................................................................................... Figure 13 : Six-step problem solving model .......................................................................................... Figure 14 : Diagnose the Problem .......................................................................................................... Figure 15: Determine the root cause(s) of the problem ......................................................................... Figure 16: Develop Alternative Solutions ............................................................................................. Figure 17: Select a Solution .................................................................................................................. Figure 18: Implement the Solution ........................................................................................................ Figure 19: Evaluate the Outcome ..........................................................................................................
INTRODUCTION
In this report, I will demonstrate the style and arrangement of communication that I have been using in my group for running a successful preparatory program event. Throughout one's daily life, job, and relationships. I also demonstrate successful time use that I have used when delivering a preparatory event and in everyday life. Then I will use a number of critical thinking strategies in the planning and execution of an event and in my gathering. Finally, I used fundamental deduction to solve many problems in my daily life and to portray an event. I will improve as a and more expert by using these processes and adjusting I deduction into various expert practices and applying it to function with my group and present a preparing event.
LO1: Evaluate the effectiveness and application of interpersonal skills during the
design and delivery of a training event.
I. Definition and the importance of communication skill: 1.Definition: Figure 1: Communication skill Communication skills are the capabilities you employ to give and receive various types of information. Communication of fresh ideas, sentiments, or even an update on your project are some examples. Listening, speaking, watching, and empathizing are all communication abilities. Understanding the variations in how to communicate through face-to-face contacts, phone talks, digital communications such as email and social media, outwardly (utilizing diagrams, outlines, and maps) or non-verbally (non-verbal communication, signals, pitch of voice, and tone). 2.Importance:
Paying attentive attention to the person speaking to you is what active listening entails. Active listeners are well-liked by their coworkers because of the attention and respect they show others. While it may appear to be a basic skill, it may be difficult to master and improve. You may be an engaged listener by concentrating on the speaker, avoiding distractions such as mobile phones, computers, or other work, and planning questions, comments, or suggestions to react meaningfully (Indeed Editorial Team, 2021). Non-verbal Communication Nonverbal communication is the flow of information via the use of body language, which includes eye contact, facial expressions, gestures, and other nonverbal cues. Smiling when you greet someone, for example, indicates warmth, acceptance, and openness. Everyone, whether they realize it or not, utilizes nonverbal communication all the time. In contrast to verbal communication, which uses language to communicate information through written text, speech, or sign language, nonverbal communication relies on seeing and understanding physical motions (Keiling, 2021). Clearness and Concision Saying just enough is the key to effective communication; don't talk too much or too little. Use as few words as possible to express your message. Say what you want plainly and immediately, whether in person, over the phone, or by email. If you go on and on, the audience will either tune you out or be uncertain of what you want. Consider what you want to say before saying it; this will assist you avoid talking too much and/or confusing your listeners (Ramapo, 2021). Tip: Before you say anything, think about what you're going to say. This can help you avoid blabbering or perplexing your audience. Friendliness Characteristics such as honesty and kindness frequently create trust and understanding in friendships. The same qualities are vital in working partnerships. When interacting with people, retain a pleasant attitude, keep an open mind, and ask questions to help you understand where they're coming from. Small gestures like asking someone how they're doing, smiling while they talk, or complimenting them on a job well done may help you build effective connections with both coworkers and bosses (Indeed Editorial Team, 2021). Confidence
It is critical to be certain about your collaboration with others. Certainty demonstrates to your colleagues that you believe in what you're saying and intend to follow through. Oozing assurance may be as simple as visibly engaging or using a forceful yet polite tone. Try not to use phrases that seem like questions. Obviously, take care not to come out as arrogant or pushy. Make certain that you are always tuned in to and identifying with the other person (Indeed Editorial Team, 2021). Empathy Empathy is the ability to comprehend and share the feelings of another. This communication ability is useful in both group and one-on-one situations. In all circumstances, you must comprehend other people's feelings and respond appropriately. For example, if someone expresses rage or irritation, empathy can assist you in acknowledging and diffusing their feelings. Simultaneously, understanding when someone is feeling upbeat and excited might help you gain support for your ideas and projects (Indeed Editorial Team, 2021). Open-Mindedness A competent communicator should approach each topic with an open and flexible attitude. Rather than merely getting your message over, be open to listening to and comprehending the other person's point of view. You will be able to have more honest and constructive talks if you are willing to engage in discourse, even with those with whom you disagree (Ramapo, 2021). Respect Knowing when to begin contact and when to answer is an important part of respect. Allowing people to talk without interruption is seen as a vital communication skill in a team or group situation. Respectfully communicating also entails using someone else's time wisely staying on subject, asking clear questions, and replying thoroughly to any questions posed to you (Indeed Editorial Team, 2021). Feedback An important communication skill is the ability to provide and accept appropriate feedback. Managers and supervisors should be on the lookout for new ways to deliver constructive feedback to staff, whether by email, phone conversations, or weekly status reports. Expressing feedback include giving appreciation as well - something as easy as telling an employee “Excellent work" or "thanks for taking care of things" may tremendously enhance motivation. You should also be able to accept, and even welcome, comments from others. Listen to the comments you get, ask clarifying questions if you are confused about a problem, and make an attempt to put the feedback into action (Ramapo, 2021).
When you can't help but dispute what another person has to say, whether it's with a business, a colleague, or a friend, it's important to feel for their point of view rather than just trying to make yourself obvious. Consider the opinions of others and never dismiss those who disagree with you. f) Respect: Recognizing what others need to say and what they need to say is an important component of correspondence. Being alert may be as simple as concentrating on what they need to say, using the individual's name, and not being distracted. By considering others, the other person will feel valued, resulting in a more fair and beneficial dialogue. Using the right medium: There are several different sorts of communication to use - it is critical to select the ideal one. For example, conveying serious issues (cutbacks, pay adjustments, and so on) in person is preferable to writing an email about the situation.
- Communicating Effectively in The Workplace: While there are a few relational abilities you will use in various situations, there are a couple of ways you can be a viable communicator at work: a) Be Clear and Concise: Making your information as easy to consume as possible reduces the possibility of incorrect assumptions, speeds up jobs, and aids others in quickly comprehending your aims. Rather of speaking in since a long time ago, nitty gritty words, concentrate on distilling your message to its core relevance. While providing context is beneficial, it is preferable to include only the most important information while seeking to convey your view, advice, or message. b) Practice compassion: Understanding your associate's feelings, emotions, and goals might help you communicate with them more effectively. For example, you may need assistance from many departments to get a project started. If they are unable to assist or have reservations, practicing compassion can assist you in positioning your message in such a way that it caters to their anxiety. c) Assert Yourself: It is often necessary to be forceful in order to achieve your goals, whether you are demanding a raise, looking for project openings, or opposing an idea you do not believe would be beneficial. While
providing clarity is an important part of the job, you should always be alert in discussions. Maintaining a consistent tone and providing sound motives for your assertions can help others respond to your thoughts. d) Be Calm and Consistent: When there is a disagreement or struggle, it is not straightforward to inject emotion into your interactions. When communicating with people in the workplace, it is critical to fight the desire to panic. Know your nonverbal communication by not folding your arms or pretending to be in pain. Maintaining consistent nonverbal communication and an even tone of voice will assist you in arriving at a settlement in a calm and beneficial manner. e) Use and Read Body Language: Nonverbal communication is an important component of workplace interactions. Pay close attention to the messages that people communicate through their appearances and movements. You should also evaluate how you may be conveying (intentionally or unintentionally) with your own nonverbal communication. II. Verbal communication:
- Definition: Verbal communication is a sort of oral communication in which the message is conveyed via the use of spoken words. More than just talking is required for effective verbal communication abilities. Verbal communication includes both how messages are delivered and how they are received (Doyle, 2021).
- Maintain an open mind and avoid making assumptions about the speaker.
- Pay attention to the main point of the speaker's speech. Attempt to see the big picture of what they're trying to express, as well as the specifics of the words they're using.
- Interruptions should be avoided if at all possible. For example, if there is a lot of foundation commotion, you can suggest going somewhere else to chat.
- Maintain objectivity.
- Do not try to think of your next question while the other person is providing information
- Do not overemphasize a few points at the expense of others. Try to make use of the whole picture and all of the information you have.
- Don't generalize about the speaker. Do everything possible to avoid allowing prejudices such as sexual orientation, nationality, accent, socioeconomic status, appearance, or attire to influence what is said. (Doyle, 2020) 4.Reinforcement: Support is the use of powerful words in conjunction with nonverbal signals such as head gestures, a warm glance, and staying in touch. All of this contributes to the formation of affinity and is certain to increase receptiveness in others (Skillsyouneed, 2021). The use of encouragement and positive comments can:
- Encourage people to engage in discussion (particularly while working in groups)
- Demonstrate an interest in what others have to say
- Save the road for future progress or prospective relationship assistance
- Assuage worries and provide comfort
- Demonstrate warmth and transparency, and reduce shyness or apprehension in ourselves and others 5.Questioning: Addressing is the entire method through which we obtain info from others on certain themes. Addressing is a crucial strategy of clarifying ambiguous areas or testing your agreement. It can also enable you to expressly seek assistance from others. On a more casual level, addressing is a useful way to start a conversation, pull someone into a conversation, or just express attention. As a result, effective addressing is a critical component of verbal correspondence. We do two types of research: Open Questions: Open questions require additional discussion and development. As a result, they broaden the range of possible responses. They include, for example, "How was today's traffic?"
"What do you think you'd want to get out of this conversation?" Open queries take longer to respond to, but they provide the other person much more room for self- articulation and foster association in the dialogue. Closed Questions: Closed questions will often seek a two-word response (usually a simple 'yes' or 'no'). They then restrict the severity of the response. The following are two examples of closed inquiries: "Did you travel by car today?" and "Did you witness yesterday's football game?" These kinds of questions allow the examiner to maintain control of the correspondence. This is usually not the best outcome when attempting to promote verbal correspondence, so many people attempt to focus in on employing open queries all the more commonly. Overall, closed queries can be useful for concentrating a conversation and eliciting precise, concise responses when necessary. (The Mind Tools Content Team, 2021)
Looks, tone and pitch of voice, nonverbal communication (kinesics), and real distance between communicators are all examples of nonverbal communications (proxemics). Figure 4: Non-Verbal Communication These nonverbal cues can provide suggestions, supplementary information, and significance that go beyond spoken (verbal) communication. In fact, some estimates suggest that 70 to 80 percent of correspondence is nonverbal! (Doyle, 2020)
- The significant of Non-Verbal Communication: a, Reinforce or change what is said in words: Individuals may, for example, make a strong motion with their heads when responding "Yes" to emphasize that they agree with the other person. A shrug of the shoulders and a weak articulation when saying "I'm OK, much obliged" may imply that things are far from good! b, Convey data about their passionate state: Even if you haven't uttered a single word, your appearance, style of speaking, and nonverbal communication may frequently tell people exactly how you feel. Consider how often you have stated to someone: "Is it safe to claim you're fine? You appear to be clenched."
We can tell how others are feeling based on their nonverbal communication. c, Define or build up the connection between individuals: If you've ever seen a couple seated conversing, you may have noticed that they ‘reflect' each other's nonverbal communication. In analogous instances, they stand strong on their hands, grin at the same time, and proceed to confront each other more thoroughly. These advances strengthen their connection by increasing their compatibility and making them feel more connected. d, Provide input to the next individual: Grins and gestures indicate that you are paying attention and agree with what they are saying. Development and hand gestures may indicate a desire to speak. These basic signs provide information in a subtle yet evident manner. e, Regulate the progression of correspondence: There are several cues that we employ to indicate to others that we have finished talking or that we want to talk. For example, a serious gesture and hard closing of the lips indicates that we don't have anything further to say. Connecting visually with the seat of a gathering and gesticulating slightly will indicate that you want to speak.
- Types of Non-Verbal Communication: There are different types of nonverbal communication. They are as follows:
- Posture, or how you stand or sit, independent of whether your arms are crossed, etc...
- Body movements (kinesics), for example, hand motions, waving, or shaking the head, are frequently the easiest component of nonverbal communication to manage.
- Eye contact, where the degree of eye-to-eye connection typically determines the level of trust and dependability
- Pitch, tone, and talking pace are examples of para-language, or components of the voice that are isolated from speech.
- Closeness or individual space (proxemics), which determines the degree of closeness and varies greatly depending on culture;
