Basic Communication Skills
Basic Communication Skills
Presented by
Presented by
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Guidelines and tips
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Basic Communication Skill, Lecture notes of Communication and Presentation Skills
Communication is a dynamic process… through this process we convey a thought or feeling to someone else
Typology: Lecture notes
2018/2019
1 / 17
This page cannot be seen from the preview
Don't miss anything!
Related documents
Partial preview of the text
Download Basic Communication Skill and more Lecture notes Communication and Presentation Skills in PDF only on Docsity!
Presented by Presented by
Field of Consciousness
ESTABLISHING RAPPORT
Hearing Seeing Smell Touch Taste Communication is a Series of Experiences of
Communication - Meaning
Communication is a dynamic process… through this process we convey a thought or feeling to someone else. how it is received depends on a set of events, stimuli, that person is exposed to. how you say what you say plays an important role in communication.
LEVELS OF COMMUNICATION
VERBAL (^) Intra verbal: intonation of word and sound Extra verbal verbal: implication of words and phrases, semantics NON-VERBAL Gestures Postures Movements SYMBOLIC
Barriers in Communication
(that have to do with the COMMUNICATOR ) Unwillingness to say things differently Unwillingness to relate to others differently Unwillingness to learn new approaches Lack of Self-Confidence Lack of Enthusiasm Voice quality Prejudice
Barriers in Communication
(that have to do with the RECEIVER ) Selective Perception Unwillingness to Change Lack of Interest in the Topic/Subject Prejudice & Belief System Rebuttal Instincts Personal Value System Here-and-Now internal & external factors
External Barriers in
Communication
Environment The venue The effect of noise Temperature in the room Other People – Status, Education Time
4 Levels of Listening
The Non-Listener The Marginal Listener The Evaluative Listener The Active Listener
Improving Listening Skills
By not being Preoccupied Being Open Minded & Non Defensive Minimizing Interruptions Effective Listening is: Hearing, interpreting when necessary, understanding the message and relating to it. By Asking Questions
TYPES OF BODY LANGUAGE
Remember that you are dealing with “PEOPLE” (^) (P)OSTURES & GESTURES (^) How do you use hand gestures? Stance? (^) (E)YE CONTACT (^) How’s your “Lighthouse”? (^) (O)RIENTATION (^) How do you position yourself? (^) (P)RESENTATION (^) How do you deliver your message? (^) (L)OOKS (^) Are your looks, appearance, dress important? (^) (E)PRESSIONS OF EMOTION (^) Are you using facial expressions to express emotion?
Contact us @
Shabbar Suterwala's Leaders Workshop B/303, Mandsaur CHS, Kokani Pada, Kurar Village, Malad (East), Mumbai 400 097 Ph: +91-22- Mb: +91- Email: [email protected] [email protected] Join our eGroup at: http://finance.groups.yahoo.com/group/LeadersWorkshop