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BASIC INDOCTRINATION EXAM 1 QUESTIONS
Typology: Exams
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What are the total # of seat-loaded items allowed onboard? - 3 Is a pet rabbit allowed onboard in a pet carrier? - No, only domestic or service animals How many pet carriers are allowed onboard? - 5 How many service animals are allowed onboard? - There is no limit Is a dog and a cat allowed to be in one carrier? - No, only animals of the same species can be in one carrier, and they both must be able to stand on their four legs AND the carrier must be able to fit underneath the seat in front of the PAX What is a FA's timeline before departure - 1 hour before: check-in at Operations 40 minutes before: board the A/C and complete Preflight duties 25 minutes before: Begin customer boarding How long after the first chime are you expected to begin your inflight service? - 6 - 8 minutes You can be no more than how many feet away from your cart? - 10 feet, or 3 rows When must you seal your cart? - BEFORE landing What is considered an infant? - From 2 days to 2 years What is the part for the Regulations for Individuals with Disabilities? - Part 382 Which A/C allows carry-on bags in the cabin? - ERJ- 175 Where are the Valet Bags Loaded? - In the cargo compartment underneath the A/C How many carry-on bags are allowed on the ERJ-175? - 1 carry-on bag May a cello be carried in the cabins on an Envoy A/C? - Yes May a Bass Fiddle be carried on an Envoy A/C? - No Who is responsible for verifying if a child registration is approved in the system? - The gate agent What setting must the lighting be on during customer boarding and deplaning? - The brightest setting What is the minimum FA required on the EMB? - 1
What is the minimum FA required on the CRJ? - 2 What is the minimum FA required on the ERJ-175? - 2 Is there any time in which a FA can leave the A/C while PAX are onboard? - Yes; however, only on the CRJ and ERJ-175 when there are two FAs and there is a dire emergency Who is an Unaccompanied Minor (UM)? - A child that is between the ages of 5 and 14 who are travelling without an adult The T502 Form is completed when there are? - Unaccompanied Minors (UM) The preferred seat for a non-ambulatory passenger is an exit seat. - False Where must personal items be stowed? - Overhead bin/under seats May a customer use their own seatbelt extender? - Never, only the one Envoy provides May a non-ambulatory customer be seated near the window? - A customer with a disabilities cannot be restricted from sitting in any seat with the exception of the exit seat When are seatbelts required during a flight? - During taxi, takeoff, landing, emergency, and whenever the seatbelt light comes on Who must receive a four-point briefing? - Unaccompanied Minor, Disabled (also give a short PA on the Emergency DEMO), and an adult with a lap child What is the name of the form given if a customer is being disruptive and noncompliant?
When must the FA close the door? - When the Captain advises When does the FA begin the taxi-out PA and safety demo? - At the gate before the A/C is operating on its own power What indicates that the sterile cockpit has begun? - Blue or Amber light, and the movement during taxi-out When must the safety demo be done? - On every flight During an intermediate flight stop, with no new customers on board, will the FA have to do a safety demo? - YES When must the FA take the jump-seat for take-off? - When the taxi-out PA and compliance check has been completed During a tarmac delay, when must the FA begin procedures to serve water and snack to customers? - Approximately 1 hour and 35 minutes into the delay What does the first "E" in ESCAPE stand for? - Exit: what are the primary exit/secondary What does "S" in ESCAPE stand for? - Signal: what is the signal to evacuate What does "C" in ESCAPE stand for? - Commands: what are my commands What does "A" in ESCAPE stand for - Assess: what are the outside conditions What does "P" in ESCAPE stand for? - Procedures: how do I operate the exits/any special needs customers What does the second "E" in ESCAPE stand for? - Equipment: review location of flashlight, life vest, oxygen, emergency equipment, and emergency light switch FA1 has overall responsibility for the conduct of the overall cabin procedures. - TRUE FA2 is responsible for the ISR at the end and ensuring FA1 will give thumbs up to ground agent to open the door. - TRUE On the ERJ-175, FA1 disarms doors, performs cross-check, then FA1 will give thumbs up to ground agent to open door? - TRUE The fasten seatbelt sign comes on in the middle of service, what must the FA do? - Seal Galley Cart/stow away, make a PA and perform a compliance check, and return to jump- seat
If a customer moves to an exit seat during a flight, what must occur prior to landing? - Four-point briefing and must get a verbal "YES" in any language from PAX When does the FA give the taxi-in PA? - When the aircraft is off of the active runway How often should the FA check on the customers during a night flight? - Every 10 minutes After landing in the EMB, when can the FA open the PAX door? - When a thumbs up from the Gate Agent is given After landing in the CRJ, when can the FA open the PAX door? - Engine must be off and seatbelt light is off. On the ERJ-175, who opens the door? - Ground personnel (Gate Agent) When can the FA call the cockpit if the sterile cockpit light is on? - Only for emergency reasons If turbulence occurs inflight, what form is used to report it? - Online report on my.envoyair.com What is included in the four-point briefing? - Route to closest exit location, location of all floor level exits, ask how we can assist without hurting the PAX, and when to start evacuating the A/C During a flight, you discover the bin is broken. What do you do? - Send a message to the Captain using "Message to Crew" form What forms will a FA need while on the A/C? - Message to Crew form, PIDR (Passenger Inflight Disturbance Report) form, Medical Emergency Information, ISR (Inflight Sales Report), GFFM (General Final Flight Manifest), Passenger Loading (Weight and Balance) form, Valet Tags, Dry Cleaning form, Seals for the Galley Cart What two points does a confirmation PA cover? - The flight information and exit seat criteria The Gate Agent brings the UM and introduces him/her to the FA. What must the FA do?