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Flight Attendant Exam Questions and Answers: Basic Indoctrination, Exams of Social Sciences

United States International UniversitySocial Sciences

A comprehensive set of exam questions and answers related to the basic indoctrination of flight attendants. It covers essential topics such as pre-flight procedures, in-flight service, safety regulations, and emergency protocols. The questions are designed to test the knowledge and understanding of flight attendants regarding their responsibilities and duties. This study guide is useful for flight attendant trainees and those seeking to refresh their knowledge of standard operating procedures. It includes questions about aircraft-specific procedures, customer service scenarios, and regulatory compliance, offering a thorough review of the material covered in initial training programs. The document also addresses key aspects of passenger interaction, safety protocols, and emergency response, making it a valuable resource for flight attendants preparing for exams or seeking to enhance their professional competence.

Typology: Exams

2025/2026

Available from 11/12/2025

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BASIC INDOCTRINATION EXAM QUESTIONS +
ANSWERS
"Flight confirmation" PA addresses what 2 main points? - Answer -The destination of
the flight and exit row criteria
How does FA2 inform FA1 that they are ready for take-off? - Answer -FA2 will call FA1
on PA.
Whose responsibility is it to keep IPM updated and where can you find it? - Answer -
Your own. Chapter 1, page 3. Section 3.1
What forms need to be with FA at ALL times? - Answer -PIDR, Message to flight crew,
Dry Cleaning Authorization Form, MEIS, & Passenger loading form
Can a FA use cell phones inflight & where did you find it? - Answer -NEVER while on
duty. Chapter 1, page 16. Section 8.4
What chart would be used to identify where FA1 or FA2 should be during different
processes? - Answer -Station Assignment Chart
How many infant life vests are on the ERJ? CRJ? EMB? - Answer -ERJ = 8 ; CRJ/EMB
= 5
What acronym is used for preflight briefing? Explain. - Answer -- Crew present and
intros made
- Lists of special customers & needs discussed
- Emergency Procedure signals
- Advisories & weather, anticipated delays, diversions
- Repairs, minimum equipment lists, FA related cabin items
- Entry/Other signals between cockpit & cabin
- Departure/arrival times & A/C swaps
When & why is online report completed? - Answer -Within 24 hours. Completed for
every emergency situation (Ex. When PIDR issued, turbulence)
When you cannot call, disturb or enter the cockpit (Unless an emergency), what is this
called? - Answer -Sterile Cockpit
What is the conversation called between an FA & gate agent with discussing UMNRs,
NOAPs, etc. - Answer -AE Chat
Who do you have to agree on a boarding time with? - Answer -Gate agent
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Download Flight Attendant Exam Questions and Answers: Basic Indoctrination and more Exams Social Sciences in PDF only on Docsity!

BASIC INDOCTRINATION EXAM QUESTIONS +

ANSWERS

"Flight confirmation" PA addresses what 2 main points? - Answer - The destination of the flight and exit row criteria How does FA2 inform FA1 that they are ready for take-off? - Answer - FA2 will call FA on PA. Whose responsibility is it to keep IPM updated and where can you find it? - Answer - Your own. Chapter 1, page 3. Section 3. What forms need to be with FA at ALL times? - Answer - PIDR, Message to flight crew, Dry Cleaning Authorization Form, MEIS, & Passenger loading form Can a FA use cell phones inflight & where did you find it? - Answer - NEVER while on duty. Chapter 1, page 16. Section 8. What chart would be used to identify where FA1 or FA2 should be during different processes? - Answer - Station Assignment Chart How many infant life vests are on the ERJ? CRJ? EMB? - Answer - ERJ = 8 ; CRJ/EMB = 5 What acronym is used for preflight briefing? Explain. - Answer -- Crew present and intros made

  • Lists of special customers & needs discussed
  • Emergency Procedure signals
  • Advisories & weather, anticipated delays, diversions
  • Repairs, minimum equipment lists, FA related cabin items
  • Entry/Other signals between cockpit & cabin
  • Departure/arrival times & A/C swaps When & why is online report completed? - Answer - Within 24 hours. Completed for every emergency situation (Ex. When PIDR issued, turbulence) When you cannot call, disturb or enter the cockpit (Unless an emergency), what is this called? - Answer - Sterile Cockpit What is the conversation called between an FA & gate agent with discussing UMNRs, NOAPs, etc. - Answer - AE Chat Who do you have to agree on a boarding time with? - Answer - Gate agent

How often do you check your email? - Answer - At the beginning & end of sequence, DAILY How early must you arrive to operations preflight? - Answer - 1 hour It is the CA responsibility to ensure a preflight briefing is completed? True or False? - Answer - False. It's the CAs responsibility to give a preflight briefing BUT its the FAs responsibility to request one if the CA doesn't. You must board an A/C no later than 10 minutes prior to departure? True or False? - Answer - False. You must board the A/C no later than 40 minutes. State Pre-Flight Ground Procedures - Answer - Arrive to Ops 1 hour before departure. Sign in. Meet crew for preflight briefing. Check email/mailbox, Pre-plan service with other FA (if applicable), Check in with agent & have AE chat & then a member of the crew (agree on boarding time), & board A/C no later than 40 minutes before departure State Pre-Flight A/C Procedures - Answer - Stow belongings. Check jumpsuit operation. Check PA. Check emergency equipment. Open overhead bins. Check cabin appearance/supplies. Check LAV (Empty, ashtrays, supplies). Cabin lighting to bright. Verify nothing suspicious in galley. Check catering. What is the company required equipment? - Answer - Jetbridge key, Wings, Nametag, Liquor change fund ($20), & International docs (If applicable) How often do you check on passengers in the flight? - Answer - Every 10 minutes When should a preflight inspection be completed? - Answer - When A/C changes, When boarding A/C, crew changes, or when left unattended by entire crew When can you close the passenger entry door? - Answer - Received authorization from CA, all storage compartments, & overhead bins are closed What is the Chain of Command? - Answer - CA, FO, FA1, & FA Where do you complete the safety demo in the EMB 140/145? - Answer - Rows 1, 3, & 10 Where do you complete the safety demo on the ERJ-175? - Answer - FA1: Rows 1 & 8 FA2: Row 16 Where do you complete the safety demo on the CRJ-700? - Answer - FA1: Rows 1 & 5 FA2: Row 12

Explain the 30 second review - Answer - Exits Signals for evacuation Commands? Assess outside conditions Procedures Equipment What specifically goes on the passenger loading form? Include ages. - Answer - Infants: Less than 2 years old Children: 2 through 12 years old Floor seated service animals Celeb animals (recorded on sheet as children) During fueling period, how many FAs are needed onboard ERJ-175/CRJ-700? - Answer - At least 2 What is the FAA required equipment? - Answer - IPM, Company ID, & Airport ID (If applicable) When do you serve a 2nd beverage service - Answer - when flight is longer than 2 hours or if requested by passenger (if time permits) what setting should the lights be on for landing? - Answer - Low How will the FA know when to make Taxi In PA? - Answer - When we turn off of runway When can the FA open the door on the ERJ-175? - Answer - Never! FA will only give ground personnel thumbs up when doors are disarmed and cross checked. What is the maximum number of disable individuals allowed onboard? - Answer - There isn't a maximum. A 15 year old paraplegic is sitting in the exit row. What should you do? - Answer - Find passenger a new seat. They do not meet exit row criteria. When a UNMR is boarding what should you do? - Answer - Verify T502 matches bracelet and you sign the form. What ages for UNMRs require them to be booked ONLY on nonstop flights? - Answer - Ages 5- 7 What ages for UNMRs can they be on nonstop or connecting flights? - Answer - Ages 8- 14 Can the FA secure a CRS? - Answer - No. The parent must secure it.

How will an FA verify that a CRS is secure? - Answer - They will ask the parent/guardian to demonstrate the CRS is secure. What is the carry on bag program for EMB-140? - Answer - 1 Carry on (Valet) + 2 personal items What is the carry on bag program for EMB-145? - Answer - 1 Carry on (Valet) + 2 personal items What is the carry on bag program for CRJ-700? - Answer - 1 Carry on (Valet) + 2 personal items What is the carry on bag program for ERJ-175? - Answer - 1 Carry on + 1 personal item What is the maximum number of seat loaded items permitted? - Answer - 3 A mother is carrying an infant & 3 bags. Her purse, a diaper bag, & a camera bag. How many personal items does she have? - Answer - 2, Purse & camera bag. Her diaper bag is considered a needed item and will not be labeled as a personal item Who are excluded from the carry-on baggage limits? - Answer - Crew, deadheads (if space permits), FAMs, LEOs, FFDOs, & USSSs A passenger in the main cabin needs a valet tag, what color would it be? - Answer - Red A passenger in 1st class of the ERJ-175 needs a valet tag, what color would it be? - Answer - Pink A passenger in 1st class of the CRJ-700 needs a valet tag, what color would it be? - Answer - Yellow A UNMR needs to valet check his carryon on the EMB-145. What color should his valet tag(s) be? - Answer - A red tag & a green fluorescent tag should be placed on their bag. There are 5 pet carriers in the main cabin holding two dogs per carrier. Is this okay? - Answer - Yes. 5 pet carriers are allowed per A/C & they are all the same species ONLY dogs/cats can be service animals. True or false? - Answer - False. Service animals can be any kind of pet. You have 7 service animals onboard. Is this okay? - Answer - Yes, there are no restrictions for service animals. Passenger sitting in exit row nods their head to represent that they agree to exit row responsibilities. Is this okay? - Answer - No, a verbal agreement is needed.

What are the 4 phases of flight? - Answer - Phase 1: Customer Boarding & Taxi-Out Phase 2: Food & Beverage service Phase 3: Prior to landing Phase 4: Taxi-In & Customer Deplaning