BIS 1103: SYSTEMS ANALYSIS & DESIGN
Test : I MARKING GUIDE
Date : 27th October 2012 (12:00 – 1:00pm) Duration: 1 hr
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Question
Javas Cafe is a national chain of coffee shop restaurants. Typically, a waitress takes your order on paper
form, inserts it into a small terminal connected to an in-store minicomputer, and enters appropriate data
about your order. The computer produces a paper print-out of your order in the kitchen for the cooks,
calculates your bill, and prints the details of your order on the paper order form. This form is then
returned to your table. When you are ready to leave, you give this form to the cashier, who keys data
about your payment into a point-of-sale terminal. Data is stored on magnetic tape cassettes and mailed
each week to company headquarters in Nairobi, Kenya. Some customers are complaining about slow
service, which the cooks blame on incorrect orders by waitresses. Restaurant managers are complaining
about the slow response by company management to changes in customer preferences.
Use your knowledge of Systems analysis & Design concepts and the above scenario to answer the
following questions;
1. As a Systems Analyst assigned to this project to provide a computerized solution;
a) Identify the problems associated with Javas’ current system. [6 marks]
•Obsolete data storage mechanisms
•Slow service due to many processes
•Poor communication/info flow within management
•Data duplication
b) Briefly explain the activities you would have to undertake to come up with the new
system. [8
marks]
•identify problems, opportunities and objectives
• determine information requirements
• analyse system needs
• Design recommended system
• develop & document software
• Implement and test system
• evaluate and maintain system
