Written Assignment Unit 2
Factors That Have the Strongest Influence over Work
Behaviors
submitted on Wednesday, 1 July 2020, 4:22 AM
Introduction: however automated an organization is it must have a workforce and
the Work Behavior of their workforce will certainly to a large extent determine the
degree of their organizational productivity and achievement. And the general
perception of the workforce/employees vis-à-vis the way they are treated by the
organization greatly influences their level of performance.
Work behavior: factors that affect Work Behavior includes but not limited to, Job
Performance, Organizational Citizenship Behaviors, Absenteeism, and Turnover.
Job performance: “refers to the level to which an employee successfully fulfills the
factors included in the job description. For each job, the content of job performance
may differ”. Carpenter, Bauer, and Erdogan’s (2010) Principles of Management
v.1.1.Personality and Values: Personality, Attitudes, and Work Behaviors pg.105.
That an employee is or becomes a high performer at his job description is influenced
by certain factors, the employee’s i) General mental ability/Cognitive ability;
involving his skills such as reasoning abilities, verbal and numerical skills, and
analytical skills. ii) Perceptions of organizational justice and interpersonal
relationship; iii) Stress, iv) work attitude and v) personality traits. The employee’s
performance is measured in “quality and quantity of work performed by the
employee, the accuracy and speed with which the job is performed, and the overall
effectiveness of the person on the job” Carpenter, Bauer, and Erdogan’s (2010),
Principles of Management v.1.1.Personality and Values: Personality; Work Behaviors
pg.106.
Management of job performance: Although it is an assumption, but every employee
wants to perform at his or her job description giving the right work
environment/organizational fit. But that an employee meets all the requirement for
his job design doesn’t necessarily mean he will be a high performer. SAS Manages
job performance “by being an especially benevolent and respectful
organization” MARK C. CROWLEY, (01-22-
13) https://www.fastcompany.com/3004953/how-sas-became-worlds-best-place-
work, pp 8 - and this has encouraged their consistent optimal workplace
performance. SAS understand that to value your employee above profit is how to get
employee’s loyalty and commitment. also providing a conducive working
environment, training, providing pay commensurate with their service and
promotions when due, providing good leadership and empathy and allowing them
work on projects that are both they like and are challenging thereby maximizing
them along their personality trait.
Organizational citizenship behaviors; OCB, is defined as voluntary behaviors
employees perform to help others and benefit the organization. For example
“helping a new coworker understand how things work in this company, volunteering
to organize the company picnic, and providing suggestions to management about
how to improve business processes are some examples of citizenship behaviors.
These behaviors contribute to the smooth operation of business”. Carpenter, Bauer,
and Erdogan’s (2010) Principles of Management v.1.1.Personality and Values:
Personality, Attitudes, and Work Behaviors pg.109.
Understanding that feelings and emotions drive employee’s loyalty innovations and
productivity
