Docsity
Docsity
Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity

Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan

Guidelines and tips
Guidelines and tips
Sell on Docsity
Sell on Docsity
Docsity AI
Docsity AI
Log inSign up

Prepare for your exams

Study with the several resources on Docsity

Find documents

Prepare for your exams with the study notes shared by other students like you on Docsity

Search for your university

Find the specific documents for your university's exams

Docsity AINEW

Summarize your documents, ask them questions, convert them into quizzes and concept maps

Explore questions

Clear up your doubts by reading the answers to questions asked by your fellow students

Earn points to download

Earn points by helping other students or get them with a premium plan

Share documents
download point icon20 Points

For each uploaded document

Answer questions
download point icon5 Points

For each given answer (max 1 per day)

All the ways to get free points
Get points immediately

Choose a premium plan with all the points you need

Study Opportunities

Choose your next study program

Get in touch with the best universities in the world. Search through thousands of universities and official partners

Community

Ask the community

Ask the community for help and clear up your study doubts

Free resources

Our save-the-student-ebooks!

Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors

BUSI1301-Chapter 16 Chapter Quiz.docx, Exams of Business Fundamentals

Chamberlain College of NursingBusiness Fundamentals

BUSI1301-Chapter 16 Chapter Quiz.docx

Typology: Exams

2023/2024

Available from 07/29/2024

studyguru
studyguru 🇺🇸

4.1

(14)

16K documents

1 / 58

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
BUSI1301-Chapter 16 Chapter Quiz
1. Control is achieved when behavior and work procedures conform to set standards and that the company goals
are accomplished.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: WILL.MGMT.15.16.01 - 16.1
TOPICS: AACSB Technology
KEYWORDS: Operations Management
2. The control process begins when managers set goals.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: WILL.MGMT.15.16.01 - 16.1
TOPICS: AACSB Technology
KEYWORDS: Leadership Principles | Operations Management
3. Companies may determine standards by evaluating their capacity to enable goal achievement, by listening
to customers, by observing competitors, or by benchmarking other companies.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
LEARNING OBJECTIVES: WILL.MGMT.15.16.01a - 16.1a
TOPICS: AACSB Technology
KEYWORDS: Leadership Principles | Operations Management
4. Benchmarking is the process of setting corporate norms.
a. True
b. False
ANSWER: False
RATIONALE: Benchmarking is the process of determining other companies’ standards.
POINTS: 1
DIFFICULTY: Moderate
LEARNING OBJECTIVES: WILL.MGMT.15.16.01a - 16.1a
TOPICS: AACSB Technology
KEYWORDS: Operations Management
pf3
pf4
pf5
pf8
pf9
pfa
pfd
pfe
pff
pf12
pf13
pf14
pf15
pf16
pf17
pf18
pf19
pf1a
pf1b
pf1c
pf1d
pf1e
pf1f
pf20
pf21
pf22
pf23
pf24
pf25
pf26
pf27
pf28
pf29
pf2a
pf2b
pf2c
pf2d
pf2e
pf2f
pf30
pf31
pf32
pf33
pf34
pf35
pf36
pf37
pf38
pf39
pf3a

Partial preview of the text

Download BUSI1301-Chapter 16 Chapter Quiz.docx and more Exams Business Fundamentals in PDF only on Docsity!

BUSI1301-Chapter 16 Chapter Quiz

  1. Control is achieved when behavior and work procedures conform to set standards and that the company goals are accomplished. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: WILL.MGMT.15.16.01 - 16. TOPICS: AACSB Technology KEYWORDS: Operations Management
  2. The control process begins when managers set goals. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: WILL.MGMT.15.16.01 - 16. TOPICS: AACSB Technology KEYWORDS: Leadership Principles | Operations Management
  3. Companies may determine standards by evaluating their capacity to enable goal achievement, by listening to customers, by observing competitors, or by benchmarking other companies. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01a - 16.1a TOPICS: AACSB Technology KEYWORDS: Leadership Principles | Operations Management
  4. Benchmarking is the process of setting corporate norms. a. True b. False ANSWER: False RATIONALE: Benchmarking is the process of determining other companies’ standards. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01a - 16.1a TOPICS: AACSB Technology KEYWORDS: Operations Management
  1. Control is an intermittent activity that requires periodic attention from managers once or twice a month. a. True b. False ANSWER: False RATIONALE: Control is not a one-time achievement or result. It continues over time (a dynamic process) and requires daily, weekly, and monthly attention from managers to maintain performance levels at the standard (i.e., cybernetic). POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01d - 16.1d TOPICS: AACSB Technology KEYWORDS: Leadership Principles | Operations Management
  2. Feedback control is a mechanism for gathering information about performance deficiencies before they occur. a. True b. False ANSWER: False RATIONALE: This is the definition of feed forward control. Feed back control gathers information about performance deficiencies after they occur. POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: WILL.MGMT.15.16.01e - 16.1e TOPICS: AACSB Technology KEYWORDS: Information Technologies | Operations Management
  3. Concurrent control seeks to prevent or minimize performance deficiencies before they occur. a. True b. False ANSWER: False RATIONALE: This is a characteristic of feedforward control. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01e - 16.1e TOPICS: AACSB Technology KEYWORDS: Information Technologies | Operations Management
  1. Implementing controls is always worthwhile. a. True b. False ANSWER: False RATIONALE: Implementing control isn’t always possible or worthwhile. POINTS: 1 DIFFICULTY: Difficult LEARNING OBJECTIVES: WILL.MGMT.15.16.01f - 16.1f TOPICS: AACSB Technology KEYWORDS: Creation of Value | Operations Management
  2. Cybernetic feasibility refers to the extent to which it is possible to implement each step in the control process. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01f - 16.1f TOPICS: AACSB Technology KEYWORDS: Operations Management
  3. While the bureaucratic control model is designed to make companies more efficient, effective, and fair, it frequently has the opposite effect. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.02a - 16.2a TOPICS: AACSB Technology KEYWORDS: Creation of Value | Operations Management
  4. The objective control approach to managerial control manifests itself as either behavior control or output control. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: WILL.MGMT.15.16.02b - 16.2b TOPICS: AACSB Technology KEYWORDS: Operations Management
  1. In the behavioral approach to managerial control, a company's widely shared values and beliefs guide workers' behavior and decisions. a. True b. False ANSWER: False RATIONALE: A company's widely shared values and beliefs guide workers' behavior and decisions in the normative approach to managerial control. In the behavior control approach to objective control, the organization regulates the behaviors and actions that workers perform on the job. POINTS: 1 DIFFICULTY: Difficult LEARNING OBJECTIVES: WILL.MGMT.15.16.02c - 16.2c TOPICS: AACSB Technology KEYWORDS: Group Dynamics | Operations Management
  2. Concertive control produces less stress for workers than bureaucratic control. a. True b. False ANSWER: False RATIONALE: Concertive control may lead to even more pressure for workers to conform to expectations than bureaucratic control (and thus more stress)l, since workers must satisfy all team members rather than only the boss. POINTS: 1 DIFFICULTY: Difficult LEARNING OBJECTIVES: WILL.MGMT.15.16.02d - 16.2d TOPICS: AACSB Technology KEYWORDS: Group Dynamics | HRM | Operations Management
  3. When self-control is used, leaders and managers provide workers with clear boundaries within which they may guide and control their own goals and behaviors. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.02e - 16.2e TOPICS: AACSB Technology KEYWORDS: Group Dynamics | HRM | Operations Management
  1. The term excessive value appropriated (EVA) refers to the amount by which profits (after expenses) exceed the cost of capital in a given year. a. True b. False ANSWER: False RATIONALE: EVA stands for economic value added. POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: WILL.MGMT.15.16.03b - 16.3b TOPICS: AACSB Technology AACSB Analytic KEYWORDS: Creation of Value | Operations Management
  2. One significant advantage of economic value added (EVA) is that it clearly states what specific actions managers should or should not take in order to improve financial performance. a. True b. False ANSWER: False RATIONALE: Unlike many kinds of financial controls, EVA doesn't specify what should or should not be done to improve performance. POINTS: 1 DIFFICULTY: Difficult LEARNING OBJECTIVES: WILL.MGMT.15.16.03b - 16.3b TOPICS: AACSB Technology AACSB Analytic KEYWORDS: Creation of Value | Operations Management
  3. Customer satisfaction surveys are an accurate and effective way to answer the Balanced Scorecard question: "How do customers see us?" a. True b. False ANSWER: False RATIONALE: Customer satisfaction surveys are often misleadingly positive. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.03c - 16.3c TOPICS: AACSB Analytic AACSB Technology KEYWORDS: Creation of Value | Information Technologies | Operations Management
  1. The only dimension needed to measure quality is conformance to expectations. a. True b. False ANSWER: False RATIONALE: Quality is typically defined and measured in terms of excellence and value as well as conformance to expectations. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.03d - 16.3d TOPICS: AACSB Analytic AACSB Technology KEYWORDS: Creation of Value | Operations Management
  2. The three levels of waste minimization are waste disposal, waste reduction, and recycling. a. True b. False ANSWER: False RATIONALE: Waste minimization has four levels; they are waste disposal, waste treatment, recycle and reuse, and waste prevention and reduction. POINTS: 1 DIFFICULTY: Difficult LEARNING OBJECTIVES: WILL.MGMT.15.16.03e - 16.3e TOPICS: AACSB Technology KEYWORDS: Creation of Value | Operations Management
  3. The basic control process of business begins with. a. either benchmarking or keystoning b. the establishment of clear standards of performance c. the comparison of actual performance to expected performance d. problem identification e. determining what corrective action will be if actual performance does not equal or exceed expected performance ANSWER: b RATIONALE: See also Exhibit 16.1. POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: WILL.MGMT.15.16.01 - 16. TOPICS: AACSB Technology AACSB Analytic KEYWORDS: Information Technologies | Operations Management
  1. The objective of the company that manufactures liqueur is to grow its international business. To determine its success, it compares its current export sales to 1998, the first year it had double digit growth in exports. For this company, the 1998 exporting data provide a(n). a. autonomous measurement b. standard c. value ratio d. dependence measurement e. performance predictor ANSWER: b RATIONALE: Standards are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01a - 16.1a TOPICS: AACSB Technology AACSB Analytic KEYWORDS: Creation of Value | Information Technologies | Operations Management
  2. In October 2005, Cadbury Schweppes losses caused it to scale back its financial projections for the remainder of the year. These financial projections were for the beverage company. a. autonomous measurements b. standards c. value ratios d. dependence measurements e. performance charts ANSWER: b RATIONALE: Standards are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01a - 16.1a TOPICS: AACSB Technology AACSB Analytic KEYWORDS: Creation of Value | Information Technologies | Operations Management
  1. Companies may determine standards by. a. benchmarking other companies b. implementing vertical loading c. using outsourcing d. taking corrective action e. doing all of these ANSWER: a RATIONALE: Standards are also determined by goal achievement and by listening to customers. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01a - 16.1a TOPICS: AACSB Technology AACSB Analytic KEYWORDS: Creation of Value | Environmental Influence | Information Technologies | Operations Management
  2. A report calling for a company to set clear targets to improve fuel economy and to cut factory emissions would want the company to establish emission control. a. autonomous measurements b. standards c. value ratios d. dependence measurements e. performance predictors ANSWER: b RATIONALE: Standards are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory. POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: WILL.MGMT.15.16.01a - 16.1a TOPICS: AACSB Technology AACSB Analytic KEYWORDS: Creation of Value | Motivation Concepts | Operations Management
  1. A chain of specialty fashion stores has interviewed a sample of its female customers and learned that a customer can be expected to visit the store looking for new merchandise on average every two weeks. The chain of stores was able to set this standard through. a. evaluating the standard's capacity to enable goal achievement b. benchmarking competitors c. listening to customers d. outsourcing e. value communications ANSWER: c RATIONALE: Listening to customers is one means for establishing standards. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01a - 16.1a TOPICS: AACSB Technology AACSB Analytic KEYWORDS: Creation of Value | Environmental Influence | Information Technologies | Operations Management
  2. Control is a(n) process. a. standardized, periodic, and cybernetic b. flexible, intermittent, and automated c. standardized, periodic, and robotic d. continuous, flexible, and automated e. continuous, dynamic, and cybernetic ANSWER: e POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01d - 16.1d TOPICS: AACSB Technology AACSB Analytic KEYWORDS: Information Technologies | Operations Management
  3. Control is a cybernetic process because it. a. has a feedback loop b. is an intermittent process c. is the first management function d. uses automated benchmarks e. can be a completely automated process ANSWER: a POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01d - 16.1d TOPICS: AACSB Technology

KEYWORDS: Information Technologies | Operations Management

  1. Caterpillar announced plans to cut its production of construction equipment due to forecasted increases in steel prices. By discovering the problem with product inputs and letting customers know that its output will fall short, Caterpillar used controls. a. feedforward b. feedback c. concurrent d. stasis e. goal-based ANSWER: a RATIONALE: Because Caterpillar monitored its inputs, it realized that a problem with its output would occur in the near future. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01e - 16.1e TOPICS: AACSB Technology AACSB Analytic KEYWORDS: Information Technologies | Operations Management
  2. An accident at a U.S. refinery killed two workers. By gathering information about how the men died in order to prevent a recurrence, the company used control. a. concertive b. normative c. feedback d. concurrent e. bureaucratic ANSWER: c RATIONALE: Feedback control is a mechanism for gathering information about performance deficiencies after they occur. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01e - 16.1e TOPICS: AACSB Technology AACSB Analytic KEYWORDS: HRM | Information Technologies | Operations Management
  1. A car manufacturer ordered 20,000 window assemblies from a supplier. To make sure the assemblies were made to specifications, the supplier of the window assemblies shipped a sample to the car manufacturer for testing. This is an example of control. a. feedback b. contiguous c. suboptimal d. feedforward e. synergistic ANSWER: d RATIONALE: Feedforward control is a mechanism for monitoring performance inputs rather than outputs to prevent or minimize performance deficiencies before they occur. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01e - 16.1e TOPICS: AACSB Technology KEYWORDS: Information Technologies | Operations Management
  2. control is a method of gathering information about performance deficiencies after they occur. a. Feedback b. Stasis c. Concurrent d. Feedforward e. Preemptive ANSWER: a POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: WILL.MGMT.15.16.01e - 16.1e TOPICS: AACSB Technology KEYWORDS: Information Technologies | Operations Management
  3. control is a method of gathering information about performance deficiencies as they occur. a. Feedback b. Simultaneous c. Concurrent d. Feedforward e. Stasis ANSWER: c POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: WILL.MGMT.15.16.01e - 16.1e TOPICS: AACSB Technology KEYWORDS: Information Technologies | Operations Management
  1. McDonald's fast-food restaurants have a well-designed training program for all new employees. Each new employee is supposed to learn how to perform standardized tasks. Due to labor shortages in some areas, these new employees begin work as soon as they are hired and do not receive any off-the-job training. This nonconformity to standards creates. a. ambiguous group norms b. motivational grapevines c. negative benchmarks d. control loss e. monitoring valences ANSWER: d RATIONALE: Control loss occurs when behavior and work procedures do not conform to standards. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01f - 16.1f TOPICS: AACSB Technology KEYWORDS: HRM | Operations Management
  2. Which of the following factors can help managers determine whether more or different control is worthwhile? a. regulation costs b. customer flows c. channelization d. synergy e. subordinate empathy ANSWER: a RATIONALE: Regulation costs are the costs associated with implementing or maintaining control. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01f - 16.1f TOPICS: AACSB Technology KEYWORDS: Creation of Value | Operations Management
  1. Imagine a manufacturer that has a 99 percent error-free production rate and decides it wants 100 percent error- free production. Its management needs to examine (^) to determine if the costs of increased controls outweigh the benefits of error-free production. a. cybernetic costs b. benchmarks c. financial ratios d. regulation costs e. feedback loops ANSWER: d RATIONALE: Regulation costs are the costs associated with implementing or maintaining control. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01f - 16.1f TOPICS: AACSB Technology KEYWORDS: Creation of Value | Operations Management
  2. is the extent to which it is possible to implement each step in the control process. a. Control feasibility b. Cybernetic feasibility c. A quasi-control assessment d. A Balanced Scorecard assessment e. Information management ANSWER: b POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: WILL.MGMT.15.16.01f - 16.1f TOPICS: AACSB Technology KEYWORDS: Creation of Value | Operations Management
  3. According to the text, which of the following factors can help managers to determine whether more control is possible? a. task downsizing b. cybernetic feasibility c. outsourcing d. channelization e. synergistic intelligence ANSWER: b RATIONALE: Cybernetic feasibility is the extent to which it is possible to implement each step in the control process. POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: WILL.MGMT.15.16.01f - 16.1f TOPICS: AACSB Technology KEYWORDS: Creation of Value | Operations Management