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ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit 14: Business Intelligence Submission date November 27th,2019^ Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Nguyen Ngoc Khang^ Student ID GCD Class GCD0603^ Assessor name Srikanth Raju Kandukuri Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. Studentās signature Nguyen Ngoc Khanh Grading grid P1 P2 M1 M2 D1 D
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Contents
- Background
- Introduction
- LO1 Discuss business processes and the mechanism used to support business decision-making
- P1 Examine, using examples the term āBusiness Processā and āSupporting Processā.
- The definition of the term āBusiness Processā and āSupporting Processesā
- Examples for the term āBusiness Processesā and āSupporting processesā
- LO2 Compare the tools and technologies associated with business intelligence functionally
- organization............................................................................................................................................. P2 Compare the types of support available for business decision-making at varying levels within an
- Conclusion
- References
- Figure 1 The example for the term 'Business Processes'- Hospital Management flow chart. TABLE OF FIGURES
- Figure 2 The example for 'Supporting Processes'- The Hospital Manegement flow chart.
- Figure 3 The key attribute and goal of the term āBusiness Processā and āSupporting
- Figure 4 Pyramid Diagram of Organizational levels and information requirements. (99, n.d.)
- Figure 5 Types of information system. (Anon., n.d.)
- Figure 6 The frequency and influence of decision-making within the organization level.
- Table 1 The different among three level of an organization. TABLE OF TABLES
Background IVYE is a new fashion brand for just from one to two years. This brand focuses on designing and selling all kinds of clothing and accessories for women of all ages. With the rapidly development in the industry, a business strategy is needed to help companies optimize business processes and best decisions. In this current situation, the company assigns a new employee to study business intelligence to apply for the company in the coming years.
LO1 Discuss business processes and the mechanism used to support business decision-making
P1 Examine, using examples the term āBusiness Processā and āSupporting Processā.
The definition of the term āBusiness Processā and āSupporting Processesā A business process is a set of linked tasks that find their end in providing services or products to customers. A business process has also been identified as a set of activities and tasks that, once completed, will accomplish the organization's goals. The process must involve clearly defined inputs and a single output. These inputs are made up of all factors that contribute (directly or indirectly) to the added value of the service or product. These factors can be categorized into management processes, operational processes and business process support. The management processes govern the activities of a specific organization. The operational processes form the core business. Supporting processes such as human resources and accounting are in place to support core business processes. There are three main types of business process as the following listed: ļ· Management processes ā governing the operation of a system. Typical management processes include corporate governance and strategic management. ļ· Operational processes - forming the core business and create the main value stream. Typical operating processes are purchasing (invoice process, payment process, risk management process), production (product assembly process, quality assurance process, guarantee process maintenance / prevention.), marketing and sales. ļ· Supporting process - supporting the core processes. Examples include accounting, hiring (start-up process, release process, leave request) and technical support.
Examples for the term āBusiness Processesā and āSupporting processesā Example for the term āBusiness Processesā ļ· Step 1: Start the system. ļ· Step 2: The patient enters the ID and requests to enter the system. ļ· Step 3: The system will check the ID with the available database. o Step 4: If the ID does not match, a message will be required to re-enter the ID or end the session. o Step 5: End of the session. ļ· Step 3: If the ID matches, skip steps 4 and 5 and go to step 6. ļ· Step 6: Confirm that you have entered the correct ID, categorize the request and send it to the person responsible. ļ· Step 7: Who is responsible for multiplying system requests. ļ· Step 8: Check if the problem can be solved. ļ· Step 9: If unable to handle, display error message and patient transfer instruction. And go to step 11. ļ· Step 10: If possible, proceed and return the report. Then skip to step 11. ļ· Step 11: End the session. Figure 1 The example for the term 'Business Processes'- Hospital Management flow chart.
Business Processes Supporting Process Characteristics Business processes occur at all levels of the organization and may or may not be visible to customers Similar in different types of organizations, support processes are often more complex and complex in larger companies, have more participants, and have a high organizational structure. A process diagram or work in logical linked steps Does not help decision making. The process can be manual or automated ( with the help of the technology to help make it more accurate) The basic components: Help make money decision and create the value for the customer
- Database. It provides a clear and in- depth understanding of task positions that can be improved
- Models: All new employees to quickly speed up or find a level thatās suits their activity throughout the process. ļ· Behavioral model ļ· Management science model. ļ· Operation research model. Goal Help make decisions. Support border workers to make money. Generate cash and output value for customers. Ensure business resources in terms of quality and quantity. Improve customer satisfaction, agility to respond to market changes quickly. From raw materials like personal and business knowledge, => report making => help identity and solve problems. Provide a lot of information. => Help make optimal choices. Increase productivity, efficiency, create a comparative advantage, with an optimal choice of technology, processes and investment planning or logistics segment. Figure 3 The key attribute and goal of the term āBusiness Processā and āSupporting
LO2 Compare the tools and technologies associated with business intelligence functionally
P2 Compare the types of support available for business decision-making at varying
levels within an organization.
The Figure 4, shown the various levels of a typical organization, basic on this pyramid diagram to compare the difference (includes: factor, task, type of decision, support) of three main levels of business organization, we collected the results shown as the following table: Operational management Tactical management: Strategic management Factor Employee: cashiers at a point of sale, bank tellers, nurses in a hospital, customer care staff, etc. Middle-level managers, heads of departments, supervisors, etc. Most senior level in an organization, director Task conduct daily business transactions Control the operation of the operating level Long-term planning for organizations Figure 4 Pyramid Diagram of Organizational levels and information requirements. (99, n.d.)
change frequently. Decision Structured data, highly structured and routine Semi- structured decision Support of semi structured and unstructured decisions (structured decisions can be automated) There is no substitute effect, only nature supports professionals Support information and decision- making process Handling Manage operations using information and process them Routine algorithms (aggregate, compare and summarizes the results) Sophisticated mathematical models, statistical techniques (probability, predictive modeling, etc.) Human- controlled computer systems or programs Encapsulate company data and provide sales performance or statistics tables Input Information about daily transactions Information from output of TPS Internal systems (transaction processing systems, management information systems), external systems. Rules and data from an expert or through open questions Company data, sales performance, market research statistics Output The information is very detailed. (Input of MIS) Report (information) for tactical managers use to monitor, control and predict future performance (make the structured decision). Solutions are interactive Format to display in computers to be used (support for humans) Information inside and outside the company meets the organization's strategic objectives
From the definitions and characteristics of the positions in a company above, we
have drawn three main points:
Firstly, the action determines the highest employee frequency but only the
decisions of activities that do not completely affect the project as well as the
company (limited by the wrong decision leads to serious impacts on project and
company).
Next, the component decides the frequency of Staff Management is lower but their
decision is based on the recommendations that have been selected by the employee
and they need to make a decision based on their own capacity and take
responsibility for Work results. The decision of the manager is bigger and more
important, it can affect the project's performance and calculate the success or
failure of the current project.
In the end, the frequency components can at least make decisions but also the
biggest influence that the Director. They were given the company's strategic plan
based on efficiency and data from the lower divisions. Their decisions are often at
the micro-level and have a decisive influence on the future direction of the
company and the success or failure of a company.
Based on three main point that we mentioned, we set out a chart to shown the
frequency and influence of decision- making within the organization level.
0% 20% 40% 60% 80% 100% Employee Manager Director
The chart shows the frequency and influence of
decision- making at the organization level
Decision Impact Figure 6 The frequency and influence of decision-making within the organization level.
References
- 99, G., n.d. Guru 99. [Online] Available at: https://www.guru99.com/mis-types-information-system.html [Accessed 2019].
- Anon., n.d. [Online] Available at: https://recently-form6computing.blogspot.com/2010/10/types-of-information- system.html [Accessed 2019].
- Anon., n.d. [Online] Available at: https://www.sartcorsonline.com/rptCSR_PublicMultYear.aspx?ClinicPKID=
- Veyrat, P., 2016. HEFLO. [Online] Available at: https://www.heflo.com/blog/bpm/business-processes-definition/
