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Business Process Engineering: Optimizing Guest Experience and Software Development, Summaries of Process Engineering

Sir Syed University of Engineering and Technology (SSUET)Process Engineering

The application of business process management (bpm) in two distinct industries: the hospitality industry and the it-based software development industry. It delves into the drivers and triggers that prompt the adoption of bpm solutions, highlighting how these solutions can be leveraged to enhance guest satisfaction and loyalty in the hospitality sector, as well as improve the efficiency, productivity, and quality of the software development lifecycle (sdlc) processes. The document also examines the significance of system-centric bpm and human-centric bpm, providing examples of automated processes and business applications designed for human interaction. Additionally, it includes the creation of a bpmn diagram for an employee onboarding process, showcasing the sequence of activities, decision points, and interactions involved in this critical organizational process.

Typology: Summaries

2023/2024

Uploaded on 05/19/2024

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laraib-farhan 🇵🇰

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Assignment # 2 SED Batch 2021F
pg. 1
Course Title with
Code
Business Process Engineering
(SE-321)
Program
BS-Software
Engineering
Instructor
Dr. Saood Zia, Ms. Abeer Javed Syed, Ms. Nida Khalil
Batch
2021F
Semester
6th
Start date
May 01, 2024
Submission
Date
May 10, 2024
Maximum Marks
03
Assignment
Guidelines
• This is Group based assignment with 4 members maximum.
• You are required to answer all questions in detail with references.
• You will be graded according to the amount of research you have
conducted which will be reflected by your answers.
• Consider Book and Internet as Reference Material
• Submission will be on VLE.
S. No
PLOs
Blooms
Taxonomy
CLO_2
PLO_3
(Problem Analysis)
C4
(Analyze)
Q1. (A) For the hospitality industry, detect the drivers in BPM that are relevant to the goal of improving
guest satisfaction and loyalty. Discuss how each driver can be applied to guest experience processes, such
as reservation management, check-in and check-out procedures, and concierge services.
(B) For the IT-based software development industry, identify triggers in the software
development lifecycle (SDLC) that prompt the adoption of BPM solutions. Discuss how each
trigger reveals specific challenges and areas for improvement within the SDLC.
(C) Based on the identified drivers and triggers, propose specific actions that can be taken
using BPM solutions to optimize the guest experience in the hospitality industry and improve the
efficiency, productivity, and quality of SDLC processes in the IT-based software development
industry.
Q3. Examine the significance of System-centric BPM, emphasizing its focus on technology
systems and software applications to automate and optimize business processes. Provide examples
of automated processes within customer relationship management and enterprise resource
planning systems.
Also Evaluate the role of Human-centric BPM in BPM implementation, recognizing the
importance of human factors such as skills, knowledge, creativity, and collaboration in driving
process performance and innovation. Illustrate with examples of business applications with
features designed for human interaction, such as well-designed user interfaces and
alerts/notification systems.
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Assignment # 2 SED Batch 2021 F pg. 1 Course Title with Code Business Process Engineering (SE- 32 1) Program BS-Software Engineering Instructor Dr. Saood Zia, Ms. Abeer Javed Syed, Ms. Nida Khalil Batch 2021 F Semester 6 th Start date May 01 , 202 4 Submission Date May 10 , 2024 Maximum Marks 03 Assignment Guidelines

  • This is Group based assignment with 4 members maximum.
  • You are required to answer all questions in detail with references.
  • You will be graded according to the amount of research you have conducted which will be reflected by your answers.
  • Consider Book and Internet as Reference Material
  • Submission will be on VLE. S. No Course Learning Outcomes PLOs Blooms Taxonomy CLO_ 2 Analyze the business process engineering using appropriate tools and techniques and apply principles to software development projects. PLO_ (Problem Analysis) C (Analyze) Q1. (A) For the hospitality industry, detect the drivers in BPM that are relevant to the goal of improving guest satisfaction and loyalty. Discuss how each driver can be applied to guest experience processes, such as reservation management, check-in and check-out procedures, and concierge services. (B) For the IT-based software development industry, identify triggers in the software development lifecycle (SDLC) that prompt the adoption of BPM solutions. Discuss how each trigger reveals specific challenges and areas for improvement within the SDLC. (C) Based on the identified drivers and triggers, propose specific actions that can be taken using BPM solutions to optimize the guest experience in the hospitality industry and improve the efficiency, productivity, and quality of SDLC processes in the IT-based software development industry. Q3. Examine the significance of System-centric BPM, emphasizing its focus on technology systems and software applications to automate and optimize business processes. Provide examples of automated processes within customer relationship management and enterprise resource planning systems. Also Evaluate the role of Human-centric BPM in BPM implementation, recognizing the importance of human factors such as skills, knowledge, creativity, and collaboration in driving process performance and innovation. Illustrate with examples of business applications with features designed for human interaction, such as well-designed user interfaces and alerts/notification systems.

Assignment # 2 SED Batch 2021 F pg. 2 Q4. Create a BPMN diagram for an Employee Onboarding Process. Scenario: A company is revamping its employee onboarding process to ensure a smooth and comprehensive experience for new hires. The process should cover tasks such as documentation collection, orientation sessions, training, IT setup, and HR formalities. Question: Using the Business Process Model and Notation (BPMN), design a BPMN diagram for the company's employee onboarding process. Consider the sequence of activities, decision points, and interactions with different departments or stakeholders involved in the onboarding process. Include steps for document collection, orientation sessions, training, IT setup, HR formalities, and any feedback or evaluation mechanisms. Ensure that the diagram clearly illustrates the flow of activities and the handoffs between different stages of the onboarding process.