CFRE Exam: Relationship Building, Exams of Business Economics

CFRE Exam: Relationship Building

Typology: Exams

2023/2024

Available from 10/21/2023

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CFRE Exam: Relationship Building
What are donor's motivations for giving? -
โ€† โ€† โ€† โ€† โ€† โ€† To get social acceptance
To gain a position of influence in helping shape the future of institution and the lives of those
being served
Because of dedication to the same cause
A moral obligation to "be thy brother's keeper"
Direct personal benefits to the donor (e.g. access to events, celebrities, etc.)
To gain tax or financial planning benefits
A commitment to the overall well-being of the community
In order to diminish negative feelings such as guilt, fear or anger.
To gain immortality. (e.g. have a building named after them)
To express deep emotion. (In memory or to honor a loved one)
What is the definition of cultivation? -
โ€† โ€† โ€† โ€† โ€† โ€† the process of gradually developing interest of an important prospective contribution
through exposure to institution, people, needs and plans to the point where a major gift is
considered.
What is the purpose of cultivation (4) -
โ€† โ€† โ€† โ€† โ€† โ€† adds prospects to donor base
helps move prospects to active and regular donors
aids in improving relationships
supports achieving the organization's mission.
Who should you involve in developing the cultivation plan? -
โ€† โ€† โ€† โ€† โ€† โ€† -development officer
-CEO
-board of directors
-community volunteers
-program leader
What are the steps in creating a general cultivation plan? -
โ€† โ€† โ€† โ€† โ€† โ€† 1. identify constituent groups
2. undertake prospect research
3. determine connection, capacity and capability
4. determine best relationship
5. outline moves management plan
What is the first step of cultivation plan for organizations? -
โ€† โ€† โ€† โ€† โ€† โ€† Research - prospecting
What is the second step of cultivation plan for organizations? -
โ€† โ€† โ€† โ€† โ€† โ€† Inquire, Approach, Involve - letter of inquiry or call, determine appropriate and effective
way to cultivate like inviting decision maker to site for a visit, etc.
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CFRE Exam: Relationship Building

What are donor's motivations for giving? - To get social acceptance To gain a position of influence in helping shape the future of institution and the lives of those being served Because of dedication to the same cause A moral obligation to "be thy brother's keeper" Direct personal benefits to the donor (e.g. access to events, celebrities, etc.) To gain tax or financial planning benefits A commitment to the overall well-being of the community In order to diminish negative feelings such as guilt, fear or anger. To gain immortality. (e.g. have a building named after them) To express deep emotion. (In memory or to honor a loved one) What is the definition of cultivation? - the process of gradually developing interest of an important prospective contribution through exposure to institution, people, needs and plans to the point where a major gift is considered. What is the purpose of cultivation (4) - adds prospects to donor base helps move prospects to active and regular donors aids in improving relationships supports achieving the organization's mission. Who should you involve in developing the cultivation plan? - -development officer -CEO -board of directors -community volunteers -program leader What are the steps in creating a general cultivation plan? -

  1. identify constituent groups
  2. undertake prospect research
  3. determine connection, capacity and capability
  4. determine best relationship
  5. outline moves management plan What is the first step of cultivation plan for organizations? - Research - prospecting What is the second step of cultivation plan for organizations? - Inquire, Approach, Involve - letter of inquiry or call, determine appropriate and effective way to cultivate like inviting decision maker to site for a visit, etc.

What is the third step of a cultivation plan for organizations? - Develop a Request - define a project or funding opportunitiy that matches the source of funding's objectives with your mission What is the fourth step of a cultivation plan for organizations? - Solicit - send the proposal or make a call What are the four R's? - Right Ask, Right Time, Right Person, Right Amount. What is the fifth step of a cultivation plan for organizations? - Follow through. Provide more information if necessary, offer more info if necessary, make personal visit, keep funding source appropriately involved What is the sixth step of a cultivation plan for gorganizations? - Thank and report back - some organizations have specific reporting procedures while others leave it open; report back honestly, thoroughly and in a timely way. What is the seventh step of a cultivation plan for organizations? - Repeat - If you continue to correctly cultivate your organizations they should be deeply engaged with your organization. If they have a positive experience with their first donation, you can continue to build the relationship with them, and eventually make another ask as you find a new match between donor values and organization needs. People or causes? - People! What is one of the greatest assets in cultivating donors? - Volunteers. Don't forget to engage them in building relationships. What do donor relationships need to be based on? - Authenticity. You need to believe in your cause and know your case backwards and forwards. Is there anything you can do to hurry up cultivation? - No - you cannot rush cultivation to get the gift faster. What is a positioning statement - Describes how the organization is unique - stating it's niche How many times do you need to send a message to get it across? - 3-10 reminders What are some of the things you have to do or the components that fall under the setting up a marketing program? -

What are some tips when communicating your message? - -Don't make your messages too complicated. -It should be short, sharable, recognizable and transferable. -Target your messaging to donors -Show the impact of giving, and appeal to donor motivations -Make your communications donor-centered. -send messages where your target members are reading -talk about benefits to targeted group What are communication pitfalls to avoid? - Avoid underestimating the importance of communication Avoid overestimating the influence of communication General messages may not interet general audiences or the media What are 7 points to remember about internet marketing? - Include website URL in everything Exchange website links Use email - keep fundraising principles in mind Include online giving options Use website experts Make sure Guidestar information is accurate What are others doing? What's important in marketing - money or what the money does? - What the money does! What is creating a culture of philanthropy? - educating everyone in your organization about the value of giving and making clear the valuable role all constituents play in an organizations life. Culture of Philanthropy - Everyone within the institution or organization, including recipients of services and their families, and the board of directors or trustees, UNDERSTANDS, EMBRACES, AND ACTS ON his or her roles and responsibilities in philanthropy and stewardship in a collaborative and donorโ€centric manner. What are AFP's three mail goals? - Foster the development and growth of fundraising professionals. Preserve and enhance philanthropy and volunteerism. Promote high ethical standards of the fundraising profession. What is stewardship? - the tracking and recording of contributions to ensure they are used exactly as the donor intended.

What is the role of the development professional in stewardship? - every gift is stewarded properly, part of that stewardship is learning the way a donor wants to be thanked. What are some of the ways donors can be thanked? - Telephone calls. Postcards Personal letters Public recognition of gifts at events Listing donors in giving lists, or naming opportunities acknowledgements of large gifts for tax purposes. follow up communications about the impact of the gift. Reporting back on how gifts are used What motivates clubs and associations to give? - specific interest in club, community service and social concerns of members What are strategies to encourage giving from clubs and associations? - Identify potential support in community Join the organization if appropriate Discover ways to educate group about the cause offer appropriate things for the group - meeting space, etc. What motivates local businesses to give? - civic pride, good citizenship, good of community, benefits to business What are strategies to encourage giving from businesses? - nominate a business people to board, establish a business person's council, seek in-kind support, ask business to sponsor specific project What motivates corporations to give? - good corporate citizenship, self interest, leadership interest, location, cause-related marketing, employee interests What are strategies to encourage giving from corporations? - establish relationship with employees - via board and committee members develop compelling reasons for support that tie into corporate mission ensure research is comprehensive and effective write grant proposals What motivates foundations to give? - community support, sociopolitical concerns, historical roles from founders, seed money for new projects, tax advantages What are strategies to encourage giving from foundations? - research foundation mission goals