Ch.12.3 Helpdesk Using Servers Study Review, Exams of Information Technology

Ch.12.3 Helpdesk Using Servers Study Review

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2025/2026

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Ch.12.3 Helpdesk: Using Servers Study Review
Server Basics - -Servers are the
workhorses of the client/server network. The
number and types of servers used depends on
the network's size and workload. Small networks
need just one server to handle all server
functions, such as file storage, delivery of
applications to the clients, printing, and so on.
As users are added to a network, dedicated
servers are added to take the load off the main
server. Each dedicated server fulfills one specific
function (such as handling e-mail). When
dedicated servers are used, the main server
becomes an authentication server and/or a file
server.
Application Servers - -In many networks,
all users run the same application software (such
as Microsoft Office) on their computers. Installing
application software on each individual computer
is time consuming. An application server acts as
a repository for application software.
When a client computer connects to the network
and requests an application, the application
server delivers the software to the client
computer.
By having the application software reside on the
application server instead of individual client
computers, installation and upgrading is much
easier: the application needs to be installed or
upgraded only on the application server, not on
each network client.
Print Servers - -Setting up a print server to
manage printing for all printers on a network is
helpful in companies where networks users do a
lot of printing. This is because when you have a
print server and you tell your computer to print a
document, it passes off the task to the print
server. This frees the CPU on your computer to
do other jobs.
When you tell your computer to print, the print
server receives this printing request (or job) and
puts the job into a print queue on the print server.
Print servers manage the print queue and can
prioritize what gets printed first according to
users or types of print jobs.
Database Servers - -Another type of server
often found in large corporate networks is a
database server. Database servers provide client
computers with access to information stored in a
database. Often, many people need to access
databases at the same time, which can be done
with the help of a database server.
E-mail Servers - -The sole function of an e-
mail server is to process and deliver incoming
and outgoing e-mail.
On a network with an e-mail server, when you
send an e-mail from your computer, it goes to the
e-mail server, which then handles the routing and
delivery of your message.
Although a 20-person network might not need a
dedicated e-mail server (unless the volume of e-
mail was extremely high), as more users are
added to the network, adding an e-mail server
would increase network efficiency.
Communications Servers - -A
communications server handles all
communications between a network and other
networks, including Internet connectivity. All
requests and messages sent to and from the
Internet pass through this server.
Often, the communications server is the only
device on the network connected to the Internet.
E-mail servers and other devices needing to
communicate with the Internet usually route their
traffic through the communications server. This
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Server Basics - - Servers are the workhorses of the client/server network. The number and types of servers used depends on the network's size and workload. Small networks need just one server to handle all server functions, such as file storage, delivery of applications to the clients, printing, and so on. As users are added to a network, dedicated servers are added to take the load off the main server. Each dedicated server fulfills one specific function (such as handling e-mail). When dedicated servers are used, the main server becomes an authentication server and/or a file server. Application Servers - - In many networks, all users run the same application software (such as Microsoft Office) on their computers. Installing application software on each individual computer is time consuming. An application server acts as a repository for application software. When a client computer connects to the network and requests an application, the application server delivers the software to the client computer. By having the application software reside on the application server instead of individual client computers, installation and upgrading is much easier: the application needs to be installed or upgraded only on the application server, not on each network client. Print Servers - - Setting up a print server to manage printing for all printers on a network is helpful in companies where networks users do a lot of printing. This is because when you have a print server and you tell your computer to print a document, it passes off the task to the print server. This frees the CPU on your computer to do other jobs. When you tell your computer to print, the print server receives this printing request (or job) and puts the job into a print queue on the print server. Print servers manage the print queue and can prioritize what gets printed first according to users or types of print jobs. Database Servers - - Another type of server often found in large corporate networks is a database server. Database servers provide client computers with access to information stored in a database. Often, many people need to access databases at the same time, which can be done with the help of a database server. E-mail Servers - - The sole function of an e- mail server is to process and deliver incoming and outgoing e-mail. On a network with an e-mail server, when you send an e-mail from your computer, it goes to the e-mail server, which then handles the routing and delivery of your message. Although a 20-person network might not need a dedicated e-mail server (unless the volume of e- mail was extremely high), as more users are added to the network, adding an e-mail server would increase network efficiency. Communications Servers - - A communications server handles all communications between a network and other networks, including Internet connectivity. All requests and messages sent to and from the Internet pass through this server. Often, the communications server is the only device on the network connected to the Internet. E-mail servers and other devices needing to communicate with the Internet usually route their traffic through the communications server. This

makes it easier to secure the network from hackers. Although network efficiency on a 20-person network might not increase significantly, the benefits of securing the network from hackers is often justification enough for installing a communications server. Web Servers - - A web server is used to host a website available through the Internet. Not every large network has a web server. Many companies use an Internet service provider (ISP) to host their corporate websites instead. Servers no longer need to be physically located at a company's offices. Cloud servers are servers that are maintained by hosting companies and are connected to networks via the Internet. A company could choose to have any of the server types discussed previously hosted on cloud servers instead of maintaining them locally. Network Operating Systems - - Merely connecting computers and peripherals with transmission media does not create a client/server network. Special software known as a network operating system (NOS) needs to be installed (or configured if included with the client operating system) on each client computer and server connected to the network in order to provide the services necessary for them to communicate. The NOS provides a set of common rules (a protocol) that controls communication between devices on the network. Each NOS has its own proprietary communications language, file management structure, and device management structure. My office has shifted to a client/server network and uses one server in the office - is that sufficient? - - The number and types of servers you need depends on the workload your network experiences. What do file servers do? - - File servers are used to store and manage files for network users. What server is used to store applications? -

  • You need to use an application server to store applications. When a client connects to the network and requests an application, the application server delivers the software to the client computer. What are authentication servers? - - Authentication servers keep track of who is logging on to the network. Do database servers manage the network databases? - - Not really. Database servers provide client computers with access to information stored in a database. What are web servers? - - A web server is used to host a website so it will be available through the Internet. How is an e-mail server different from a communications server? - - An e-mail server processes and delivers incoming and outgoing e-mail, whereas a communications server handles all communications between the network and other networks, including managing Internet connectivity. Do I need any special software to use dedicated servers? - - Yes. You need to install special