CMAA EXAM STUDY GUIDE
when should an MA assistant schedule a return appointment for a pt - correct answer ✔✔when pt
checks out
proper protocol when following up on nonpayment and of claims from third party payers - correct
answer ✔✔notify the pt of the claim; contact third party payer
when reviewing a pts history, a cmaa should identify the acronyms as setting for medical care - correct
answer ✔✔SNF
which of the following is a characteristic of a block style letter - correct answer ✔✔salutations is flushed
left
which new patient form becomes part of the pt medical record - correct answer ✔✔health history
in which of the following places should the office computer back up information stored - correct answer
✔✔in an offsite location
information that needs to be removed from the sign in sheet - correct answer ✔✔the full name of the pt
a provider will be out of the office. the cmaa action would take first - correct answer ✔✔update the
schedule to reflect provider is away
before releasing medical records - correct answer ✔✔ask pt to sign a release form requesting record
which of the following owns a pt medical record - correct answer ✔✔creator
reason why the cmaa would print and review appt schedule - correct answer ✔✔to ensure charts are
prepared
