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CMN279 TEST WITH COMPLETE
SOLUTION
Communication theory - ANSWER a system of ideas for explaining communication
Rhetoric - ANSWER the use of language to persuade an audience
Semantics - ANSWER the study of the words and symbols we choose
Semiotics - ANSWER the study of how meaning is assigned and understood
Cybernetics - ANSWER the study of how information is processed and how communication systems function
message - ANSWER any type of oral, written, or non-verbal communication that is transmitted by a sender to an audiance
sender - ANSWER the participant in a communication transaction who has an idea and communicates it by encoding it in a message.
encoding - ANSWER the act of converting ideas into code in order to convert a written, an oral, or a non-verbal message
channel - ANSWER a communication pathway or medium over which a
message travels.
receiver - ANSWER the participant in a communication transaction for whom a message is intended and who decodes the message by extracting meaning from it.
decoding - ANSWER the act of extracting meaning from spoken, written, and non-verbal communication
feedback - ANSWER the receivers response to a message that confirms if the original message was received and understood.
noise - ANSWER any form or psychological interference that distorts the meaning of a message.
communication barriers - ANSWER problems that can affect the communication transaction, leading to confusion or misunderstanding
channel overload - ANSWER the inability of a channel to carry all transmitted messages
information overload - ANSWER a condition whereby a receiver cannot
environmental interference - ANSWER interference that results from preconceptions and differing frames or reference.
dyadic - ANSWER the form of communication that involves a group of two
emotional intelligence - ANSWER the ability to be in touch with one's own emotions, manage one's emotions displays, and understand and respond to the emotions of others to foster strong interpersonal relationships.
non-verbal behaviours - ANSWER gestures, facial expressions, eye contact, and posture that convey feelings, attitudes and other information
proxemics - ANSWER the study of the use and perception of space
chronemics - ANSWER the study of the use and inter pretence of time in non-verbal communication
paralanguage (vocalics) (38%) - ANSWER non-verbal qualities of communication
body language (55%) - ANSWER non-verbal communication conveyed by gestures, posture, eye contact, and facial expressions
internal communication - ANSWER communication takes place within an organization
external communication - ANSWER communication with audiences who are apart of an external environment
active listening - ANSWER listening that demands close attention to a message's literal and emotional meaning and a level of responsiveness that shows the speaker the message was both heard and understood.
formal communications network - ANSWER a system of communication sanctioned by organizational management
informal oral network - ANSWER unofficial internal communication pathways, also known as grapevines, that carry gossip and rumours-sometimes accurate, sometimes not
formal communication channels - ANSWER official internal communication pathways that facilitate the flow of information through an organizations hierarchy
and depend on explicit verbal and written messages exclusive of context
contextual factors - ANSWER elements of a writing task, such as the situation, the organizations procedures, and the readers, that influence the writer's choices at every step.
genres - ANSWER the agreed-upon forms of writing that develop in response to recurrent situations and that allow users to act purposefully in a particular activity
register - ANSWER the level of formality gauged to a specific purpose and social setting
discourse community - ANSWER a group of communicators who share a goal or an interest in adopting a way of participating in a public discussion, including the use of particular genres, registers, and terminology
exigence - ANSWER the motivation or reason for speaking out urgently on a topic or an issue
audience - ANSWER individuals with an interest in reacting to the exigence
the receivers and decoders of a message
constraints - ANSWER the restrictions or limitations on what can be said and the factors shaping the content and presentation of the message, which can affect audience response.
Important of Message Planning - ANSWER -only have one change to get your message across with the most impact
-purpose-driven: effective business communication is carried to the fullest.
-audience focused: shape your message to your audience, get to know the audience
- concise: word economy, only amount on words that is needed to get the message across, no additional sentences, clear and concise.
prewriting - ANSWER the process of gathering ideas and establishing the purpose, audience and channel for a message
purpose - ANSWER your reason for communicating and the objectives your message is meant to achieve
scope - ANSWER the breadth or limitations of a documents coverage
audience analysis and adaptation - ANSWER the process of assessing the
brainstorming - ANSWER a method od generating content by listing ideas as they come to mind
mapping or clustering - ANSWER a method of generating content by visualizing the main topic and its sub categories
journalistic questions - ANSWER 5 W's that form inquiries
market research - ANSWER the process of gathering information about how people will react to current or proposed products and services
freewriting - ANSWER a method of generating content based on unstructured writing and the recording of ideas as they come to mind
intimate distance - ANSWER 18 inches
personal distance - ANSWER 18 inches to 4 feet
social distance - ANSWER 4-12 feet
chunking - ANSWER the grouping of items of information together to be
remembered as a unit
netiquette - ANSWER the informal code of conduct governing polite, effeicient, and effective use of the internet.
flaming - ANSWER venting through text to another person
distribution list - ANSWER a group of email recipients addressed as a single recipient, allowing the sender to email many users without entering their individual addresses.
goodwill message - ANSWER a message that enhances the value of a business beyond its tangible assets by creating a bond of friendship and establishing trust and mutual understanding between the writer and the recipient.
kinesics - ANSWER Kinesics is the interpretation of body motion communication such as facial expressions and gestures, nonverbal behavior related to movement of any part of the body or the body as a whole.
