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collar #2 (2026) updated exams
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collar # Based on the Strong Interest Inventory, someone who is a thinker who likes to use abstract or analytical skills often preferring to work alone would likely score high in enterprising. - CORRECT ANSWER >>>False who classified interests into six categories which form the basis of the strong interest inventory and have been used to classify jobs? - CORRECT ANSWER >>>John Holland Good training can lead to decreases in quality of products, safety, and sanitation - CORRECT ANSWER >>>False Organizations recognize a link between the effectiveness of its training program and what other indicator - CORRECT ANSWER >>>Profitability A structured discussion can do all of the following except - CORRECT ANSWER >>>allows employees to enhance personal skills Which of the following is not an advantage of computer-based training - CORRECT ANSWER >>>development of soft skills Joe is conducting a training regarding prioritization of tasks and situations for general managers from local hotels. Which method of training should he use
performance? - CORRECT ANSWER >>>Final rankings of employees should conform statistically to a bell-shaped curve Performance appraisals are an effective way to link rewards and punishment to performance when they are used as which of the following - CORRECT ANSWER >>>A tool for evaluating training, policies, or programs Which of the following statements about criteria for performance is true? - CORRECT ANSWER >>>Managers can become better appraisers of performance by understanding the factors that increase the likelihood of error Two weeks before his performance appraisal, John successfully resolved a service complaint involving one of the company's most important clients. Although John's job performance is usually average and sometimes poor, his manager gave him a glowing performance appraisal. Which of the following best describes the type of error that the manager made in appraising John's performance? - CORRECT ANSWER >>>recency error 360° feedback is receiving feedback from your supervisor, your peers, your subordinates, and from yourself - CORRECT ANSWER >>>true It is unnecessary to have job descriptions compiled early on in the employment period - CORRECT ANSWER >>>false The SARA syndrome to an individual's performance evaluation is shock, anger, resentment, and acceptance - CORRECT ANSWER >>>true Extra-rater validity is when two or more raters are rating the performance of an employee and they agree on the same rating - CORRECT ANSWER >>>false Alternative ranking method involves the direct comparison of employees to each other on each job criterion - CORRECT ANSWER >>>false Brad, the HR director of a nationwide restaurant chain, is considering individual incentive programs the company might offer its employees. Which of the following is not an individual incentive program? - CORRECT ANSWER >>>cost-savings plan A pension plan in which contributions are made at a fixed rate for each employee is called - CORRECT ANSWER >>>a defined contribution plan Jane recently was diagnosed with stage II skin cancer. The treatment for her particular diagnosis should last no longer than a month, and she had a
In his work performance, Seth displays the ability to develop new and useful ideas. He also has the skill to analyze facts and data. Seth is (or will develop) into a(n) - CORRECT ANSWER >>>effective manager Sal is preparing for an upcoming career conference where he hopes to network with other hospitality managers. Contacts that he might make at the conference could potentially contribute to his long-term goals, but he is not interested in a career shift for at least another 5 years. If Sal were to classify preparing for this event in a Time Management Matrix, where would it likely fall - CORRECT ANSWER >>>important and not urgent task Chelsea's boss never praises her for jobs well done and is always pointing out ways in which Chelsea could improve. Chelsea realizes that other employees receive the same kind of feedback, and her boss' comments are not dissimilar from the feedback that he gives her colleagues. This type of management is not very encouraging, but Chelsea maintains positive interaction with her boss and stays poised and positive even in trying moments. Apart for being insightful, what strength does Chelsea exhibit - CORRECT ANSWER >>>self management Extrinsic work values are sufficient for most people to be satisfied with their jobs - CORRECT ANSWER >>>false When accessing your time management, it is important to begin with the long term goals that you wish to accomplish over the next five years - CORRECT ANSWER >>>true Based on the Strong Interest Inventory, someone who is a thinker who likes to use abstract or analytical skills often preferring to work alone would likely score high in enterprising - CORRECT ANSWER >>>false Critical thinking requires that you look at a problem from many perspectives to identify as many unique alternatives as possible - CORRECT ANSWER >>>false When there is strong respect for the solution and strong respect for the leader, the followers have a __________ and will work to reach the goal - CORRECT ANSWER >>>powerful buy-in Jenna and Brooke have completely different work styles. In a meeting last week, Jenna and Brooke strongly disagreed on the other one's proposed method of how their team's project should be completed. This week, Jenna and Brooke have found a compromise, realizing that working together is the best way to complete their team project. What stage of team development
do these two team members currently find themselves in - CORRECT ANSWER >>>norming Which of the following is not considered a problem in team building? - CORRECT ANSWER >>>commitment Barack is a member of a team with Earl, David, and Rose. The project that they are working on is due in one week, and Barack is feeling stressed about his part of the project because he feels it is outside his area of expertise. What is most likely the cause of this stress - CORRECT ANSWER >>>The team leader did not assess the skills of the team members Which of the following is not a method of handling conflict - CORRECT ANSWER >>>empowerment approach Few problems with communication exist because of multiple meanings of some words and cultural variations - CORRECT ANSWER >>>false Verbal and non-verbal communication must be consistent when communicating - CORRECT ANSWER >>>true Team leaders should encourage the sharing of ideas, allow time for the open discussion of alternatives, and give each member the opportunity to speak to the issue before a decision is made to avoid groupthink - CORRECT ANSWER >>>true When the followers have a weak respect for the leader and a strong respect for the solution, the followers have a powerful buy-in and will work to reach the goal - CORRECT ANSWER >>>false Unclear lines of authority are a common cause of conflict in the workplace - CORRECT ANSWER >>>true Which is not a characteristic of the High Performance Organization model - CORRECT ANSWER >>>Many status distinctions such as different uniforms, reserved parking, etc Taylor has the ability to provide David with resources. David views the resources that Taylor has as valuable and accessing these resources would facilitate David's job growth. What type of power could Taylor have over David - CORRECT ANSWER >>>reward power What principles should hospitality managers incorporate when working to change workplace culture - CORRECT ANSWER >>>the principles of high performance organization
Ashley has taken a new job position with a different company because this new position pays more and will allow her to travel around the world. It has always been her dream to travel the world, and she is happy that she can combine work and life outside of work. What career anchor is most likely at work in Ashley's decision making - CORRECT ANSWER >>>lifestyle career anchor There are two responses that employees can use when an emotional event occurs. What are they - CORRECT ANSWER >>>deep or surface acting Scheduling, production planning, strategic planning and creative thinking are examples of what category of knowledge that is needed by hospitality managers - CORRECT ANSWER >>>conceptual skills The manager who is motivated by the managerial career anchor seeks constant stimulation through difficult problems. - CORRECT ANSWER >>>false Mangers motivated by the technical/functional career anchor seek jobs that allow them to help other people - CORRECT ANSWER >>>false Career development involves managing your career only within organizations
Ashley has taken a new job position with a different company because this new position pays more and will allow her to travel around the world. It has always been her dream to travel the world, and she is happy that she can combine work and life outside of work. What career anchor is most likely at work in Ashley's decision making? - CORRECT ANSWER >>>lifestyle career anchor At the deepest level of an organization are the artifacts. - CORRECT ANSWER >>>false The mid-career crisis state is characterized by job hoping and changing between jobs between many organization. - CORRECT ANSWER >>>false The advice network is an informal network that consists of people looking for technical information and for solving problems. - CORRECT ANSWER >>>true When accessing your time management strategy, it is important to begin with the long term goals that you wish to accomplish over the next five years. - CORRECT ANSWER >>>true Charles is considering whether he will cut his employees' work hours. However, his concern is that cutting employee work hours might negatively affect rapport among his staff as well as customer satisfaction. Considering Charles is influenced in his decision with consideration of the emotional response of his employees and customers, what kind of Six Thinking perspective is he using? - CORRECT ANSWER >>>red hat thinking 85% of your effectiveness as a manager is based on your ability to use __________ - CORRECT ANSWER >>>soft skills