Unit 1: Communication Skills - Short Notes
1. What is Communication?
Communication means sharing of information. It comes from the Latin word 'communicare' meaning 'to share'. The main
purpose is to convey a message clearly between sender and receiver.
2. Process of Communication:
1. Sender - person who sends the message
2. Message - information to be sent
3. Channel - method used (e.g., speaking, writing)
4. Receiver - person who receives
5. Feedback - response from receiver
3. Types of Communication:
a) Verbal: Speaking (oral), Writing (letters, emails)
b) Non-verbal: Body language, gestures, expressions
c) Visual: Posters, charts, signs, symbols
4. Communication Cycle:
Sender -> Encoding -> Message -> Channel -> Receiver -> Decoding -> Feedback
5. 7 Cs of Effective Communication:
Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous
6. Barriers to Communication:
1. Physical - Noise, distance
2. Linguistic - Language, slang
3. Interpersonal - Attitude
4. Organisational - Structure, rules
5. Cultural - Traditions and beliefs
7. Ways to Overcome Barriers:
Use simple language, visuals, respect others, avoid assumptions, use translators
8. Feedback:
Feedback is the response given by the receiver. It can be Positive, Negative or No Feedback. Good feedback should be
