Communication Skills and Teamwork Dynamics, Lecture notes of Literature

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ASSIGNMENT 1 FRONT SHEET

Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit 3 : Professional Practice Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Le Tra My Student ID BHAF Class BH-AF- 2005 - 2.3 Assessor name Bui Le Thuy Trang Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. Student’s signature Grading grid P1 P2 P3 P4 M1 M2 M3 D1 D

❒ Summative Feedback: ❒ Resubmission Feedback: Grade: Assessor Signature: Date: Signature & Date:

Table of Contents

B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT

A. INTRODUCTION

• In this report, I will introduce the following sections:
  • Basic knowledge of communication
  • How to manage time
  • Teamwork and teambuilding projects for 4 days
  • How to solve the problem
  • Critical way of thinking B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRAINING EVENT FOR A GIVEN TARGET AUDIENCE (P1) I. Definition and the importance of communication skill 1. Definition of communication skill [1] Communication skills are the abilities you use when giving and receiving different kinds of information. Some examples include communicating new ideas, feelings or even an update on your project. Communication skills involve listening, speaking, observing and empathising. It is also helpful to understand the differences in how to communicate through face-to-face interactions, phone conversations and digital communications like email and social media. 2. The importance of communication skill [2]
• Having strong communication skills aids in all aspects of life – from professional life to personal life and everything that falls in between. From a business standpoint, all transactions result from communication. Good communication skills are essential to allow others and yourself to understand information more accurately and quickly.
• In contrast, poor communication skills lead to frequent misunderstanding and frustration. In a 2016 LinkedIn survey conducted in the United States, communication topped the list of the most sought- after soft skills among employers. [3]

Figure1: The importance of communication skill (Guy Berger)

• Succeeding in your career requires good communication skills. You need to know what you want and how you are going to attain it. Being an excellent communicator can help propel your career.
• Good communication skills can aid in helping you land an interview and pass the selection process. Being able to articulate well provides a significant advantage! To do your job effectively, you have to discuss problems, request information, interact with others, and have good human relations skills
  • these are all part of having good communication skills. They help in being understood well and in helping understand the needs of those around you. II. Verbal communication [4]
• The Verbal Communication is a type of oral communication wherein the message is transmitted through the spoken words. Here the sender gives words to his feelings, thoughts, ideas and opinions and expresses them in the form of speeches, discussions, presentations, and conversations.
• The effectiveness of the verbal communication depends on the tone of the speaker, clarity of speech, volume, speed, body language and the quality of words used in the conversation. In the case of the verbal communication, the feedback is immediate since there are a simultaneous transmission and receipt of the message by the sender and receiver respectively.
• The sender must keep his speech tone high and clearly audible to all and must design the subject matter keeping the target audience in mind. The sender should always cross check with the receiver to ensure that the message is understood in absolutely the same way as it was intended. Such communication is more prone to errors as sometimes the words are not sufficient to express the feelings and emotions of a person.
• The success of the verbal communication depends not only on the speaking ability of an individual but also on the listening skills. How effectively an individual listen to the subject matter decides the effectiveness of the communication. The verbal communication is applicable in both the formal and informal kind of situations.

III. Non-verbal communication [5]

• Definition:
  • While the key to success in both personal and professional relationships lies in your ability to communicate well, it’s not the words that you use but your nonverbal cues or “body language” that speak the loudest. Body language is the use of physical behavior, expressions, and mannerisms to communicate nonverbally, often done instinctively rather than consciously.
  • Whether you’re aware of it or not, when you interact with others, you’re continuously giving and receiving wordless signals. All of your nonverbal behaviors—the gestures you make, your posture, your tone of voice, how much eye contact you make—send strong messages. They can put people at ease, build trust, and draw others towards you, or they can offend, confuse, and undermine what you’re trying to convey. These messages don’t stop when you stop speaking either. Even when you’re silent, you’re still communicating nonverbally.
• The importance of nonverbal communication
  • Your nonverbal communication cues—the way you listen, look, move, and react—tell the person you’re communicating with whether or not you care, if you’re being truthful, and how well you’re listening. When your nonverbal signals match up with the words you’re saying, they increase trust, clarity, and rapport. When they don’t, they can generate tension, mistrust, and confusion.
  • If you want to become a better communicator, it’s important to become more sensitive not only to the body language and nonverbal cues of others, but also to your own.
• Types of nonverbal communication: Facial expressions, body movement and posture, gestures, eye contact, touch, space, voice. (Jeanne Segal, Melinda Smith, Lawrence Robinson, and Greg Boose) IV. Communication in my group In the group, the members and I communicate very well. We all give ideas to each other, exchange work with everyone to make the best decision for the group. Although the group members are busy with personal work, we always take some time to meet and exchange information with each other. Fortunately, our group understands each other's ideas quite well, so when we exchange work with each other quite quickly. Also, thanks to this group work, we had the opportunity to interact with each other more and become close friends. C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2) I. Definition and the importance of time management skill 1. Definition of time management skill [6]
• “Time management” is the process of organizing and planning how to divide your time between specific activities. Good time management enables you to work smarter – not harder – so that you get more done in less time, even when time is tight and pressures are high. Failing to manage your time damages your effectiveness and causes stress.

2. The importance of time management skill [7]

• Everyone’s time is valuable, whether they assign a dollar value to it or not. Poor time management skills can cause a lack of sleep, unhappiness, and even health complications such as stress. Just the thought of having too little time to complete work is enough to make most people feel stressed! Figure2: Time management
• While there are many ways of improving time management – such as writing a schedule, prioritizing, adjusting your sleeping patterns and downloading productivity apps – if you don’t fully understand why time management is important, you may not have the motivation to change.
• Why is time management so important? Here are the top eight reasons. ● Reason 1 : It improves your self-discipline
  • Highly disciplined people are usually very good at managing their time. This self-discipline improves other areas of your life too, from your career to your relationships
  • In other words, the better a time manager the better their self-awareness. This will help them be more successful in achieving goals in all areas of their life. ● Reason 2 : It improves the quality of your work
  • Having good time management skills doesn’t mean that you pull all-nighters to meet a deadline. It means that you manage your time effectively and space out your work while keeping your regular sleeping routine.
  • According to research, almost half of Americans regularly get insufficient or low-quality sleep and report that this interferes with their daily lives. You need a good night’s sleep if you want to produce quality work; good time management skills will help you get the rest you need. ● Reason 3 : Winding down is essential

• Between work, family commitments and running errands, most of us don’t get enough time to relax. If you want to have enough time to unwind, relax and prepare for the following day, good time management skills are essential.
• You need to know how to organize your work times and your break times to recuperate mentally and physically after a long day’s work. ● Reason 4 : It reduces stress
• When you don’t feel as though you have control of your time and are always frantically working to meet deadlines, it’s highly likely that your health is suffering.
• Time management skills can help to reduce or even eliminate stress. Good time management skills will make you more productive, helping you to meet your deadlines and lowering your stress levels. ● Reason 5 : It opens up new possibilities
• One of the hidden dangers of poor time management is that it kills your chances of broadening your horizons and trying out new things. If you go through life rushing from one task to the next, you never have the chance to explore different opportunities.
• With more free time, you may be able to volunteer at a local charity or help someone in need. It’s hard to put a dollar value on these types of tasks but they are innately fulfilling and enriching. ● Reason 6 : It helps your personal relationships
• Good time management skills are essential to having strong and productive relationships. The more free time you have to spend with your friends and family, the better your relationships will be.
• Stronger personal relationships will enhance all aspects of your life. ● Reason 7 : You can accomplish more
• Being in control of your time is great for productivity. You’ll find that you can get far more done in less time when you aren’t constantly rushed off your feet.
• You’ll have enhanced focus and efficiency because you won’t lose momentum by having to deal with multiple time-sensitive tasks in a rushed manner. ● Reason 8: It stops you from missing opportunities
• Poor time management skills will destroy your productivity and this, in turn, will cause you to miss opportunities.
• If you want to rise through the ranks, good time management skills will help you manage your time and capitalize on more opportunities.

• You’ll perform better at work, grab more opportunities, have more free time and feel generally happier. Good time management skills dramatically improve all aspects of your life. II. Planning a training event (group work) 1. Name of the Training program: “Reward for outstanding staffs of VinGroup” 2. Goals of the Training program
• The first , reward and commend the officers, members and employees who have achieved many outstanding achievements in many years with the Group. The second , create opportunities to meet and exchange among members, although different from different departments, but in the same business. The thirst , helping individuals identify their own strengths and weaknesses to find ways to supplement, coordinate with the team and work better. The fourth , improve your ability to plan,

prevent and deal with risks, and handle unexpected situations. And finally , it helps the members have fun activities, trips and entertainment, relieving all working pressure during the past time.

3. Participants

• Staffs
• Managers 4. Time: 4/11/2020-7/11/ 5. Place: Ha Noi-Nha Trang 6. Agenda

Figure 3 : Agenda

Figure 4 : Agenda

7. GANTT chart Figure 5 : Agenda

● WBS

Figure 6 : WBS

8. Estimated Budget Figure 7: Estimated Budget

9. Slides for team dynamics Slide 1 Slide 2

• A. INTRODUCTION
• AUDIENCE (P1) YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRAINING EVENT FOR A GIVEN TARGET
  • I. Definition and the importance of communication skill
    • 1. Definition of communication skill
    • 2. The importance of communication skill..............................................................................................
  • II. Verbal communication
  • III. Non-verbal communication
  • IV. Communication in my group
• PLANNING AN EVENT (P2) C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN
  • I. Definition and the importance of time management skill
    • 1. Definition of time management skill
    • 2. The importance of time management skill
  • II. Planning a training event (group work)
    • 1. Name of the Training program
    • 2. Goals of the Training program
    • 3. Participants
    • 4. Time
    • 5. Place
    • 6. Agenda
    • 7. GANTT chart
    • 8. Estimated Budget
    • 9. Slides for team dynamics
    • 10. Speaker Notes
• DESIGN AND DELIVERY OF AN EVENT (P3) D. DEMONSTRATE THE USE OF DIFFERENT PROBLEM SOLVING TECHNIQUES IN THE
  • I. Definition and the importance of problem solving
    • 1. Definition of problem solving
    • 2. The importance of problem solving
  • II. Some techniques and tools for the problem solving
  • III. Problems and solutions in the training event and in teamwork
    • 1. Problems and solutions in the training event
    • 2. Problems and solutions in teamwork
• SOLUTION (P4) E. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN
  • I. Definition and the importance of critical reasoning
    • 1. Definition of critical reasoning
    • 2. The importance of critical reasoning
  • II. Apply to a given solution
• F. PERFORMANCE EVALUATION
  • I. Team member’s roles (4 members)
  • II. My contribution....................................................................................................................................
• G. CONCLUSION
• H. REFERENCE LIST
• Slide
• Slide
• Slide
• Slide
• Slide
• Slide
  • Slide
• Slide

Slide 1 1 Slide 1 2

Slide 1 3 Slide 1 4

Slide 1 5 Slide 1 6

Slide 1 7 Slide 18

Slide 19 Slide 2 0