Complaint and Interview Skills Study Guide: EO Complaint Processing, Exams of Advanced Education

This study guide provides a comprehensive overview of eo complaint processing, covering key definitions, procedures, and interview skills. It outlines the six bases of discrimination, distinguishes between formal and informal complaints, and details the various methods of informal complaint resolution. The guide also emphasizes the importance of effective interview techniques, including establishing rapport, asking open-ended questions, and maintaining impartiality.

Typology: Exams

2023/2024

Available from 10/30/2024

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DEOMI-EAOC 1600: 21-3 Group 7
Complaint and Interview Skills Study
Guide
EO Complaint - Answers -An allegation of unlawful discrimination based upon the six
bases of discrimination made
either orally or in writing.
An allegation of harassment associated with any of the six bases of discrimination.
May include Active duty, Reserve or Guard members, retired Service
members, and family members.
Six Bases of Discrimination - Answers -Race, sex (to include gender identity), religion,
national origin, color, and sexual orientation.
Formal Complaint - Answers -An allegation of unlawful discrimination or harassment
that is submitted in writing to the authority designated for receipt of such complaints in
Service implementing regulations.
Informal Complaint - Answers -A method to resolve complaints that fall into the bases of
discrimination at
the lowest level possible.
Methods of Informal Complaint Resolution - Answers -Person-to-person
Third party
Chain of Command
Conflict resolution
Fact finding
Non-EO Complaints - Answers -Other complaints the EO professional must be familiar
with besides EO complaints, such as leadership, favoritism, performance reports, and
sexual assault.
Complaint Processing Tasks - Answers -Initial reporting/notification
Interim reporting
Monitoring
Possible Complaint Outcomes - Answers -Substantiated
Unsubstantiated
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DEOMI-EAOC 1600: 21-3 Group 7

Complaint and Interview Skills Study

Guide

EO Complaint - Answers - An allegation of unlawful discrimination based upon the six bases of discrimination made either orally or in writing. An allegation of harassment associated with any of the six bases of discrimination. May include Active duty, Reserve or Guard members, retired Service members, and family members. Six Bases of Discrimination - Answers - Race, sex (to include gender identity), religion, national origin, color, and sexual orientation. Formal Complaint - Answers - An allegation of unlawful discrimination or harassment that is submitted in writing to the authority designated for receipt of such complaints in Service implementing regulations. Informal Complaint - Answers - A method to resolve complaints that fall into the bases of discrimination at the lowest level possible. Methods of Informal Complaint Resolution - Answers - Person-to-person Third party Chain of Command Conflict resolution Fact finding Non-EO Complaints - Answers - Other complaints the EO professional must be familiar with besides EO complaints, such as leadership, favoritism, performance reports, and sexual assault. Complaint Processing Tasks - Answers - Initial reporting/notification Interim reporting Monitoring Possible Complaint Outcomes - Answers - Substantiated Unsubstantiated

Appeal Process Major Components of the EO Complaint Intake Interview - Answers - Open the interview by establishing rapport and procedures with the interviewee. During the body of the interview, ask open-ended questions, listen attentively, maintain impartiality, etc. Close the interview by summarizing gathered information, explain procedures of complaint process, discuss reprisal and follow-up, etc.