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Test Out PC Pro Certification Practice Exam
with Questions and Answers 2024
You are the IT administrator for a small corporate network. You have just
installed Active Directory on a new Hyper-V guest server named CorpDC. You
need to create an Active Directory organizational structure. The Active
Directory structure will be based on the company's departmental structure.
In this lab, your task is to create OUs on CorpDC as follows:
Beneath the domain, create the OUs listed below. While creating each OU,
make the changes required to prevent accidental deletion.
Accounting
Admins
Marketing
Research-Dev
Sales
Servers
Support
Workstations
Within the Sales OU, create the following OUs:
SalesManagers
TempSales - Answer Complete this lab as follows:
In Hyper-V Manager, select CORPSERVER.
Under Virtual Machines, right-click CorpDC and select Connect.
In Server Manager, select Tools > Active Directory Users and
Computers. In the left pane, right-click CorpNet.com.
Select New > Organizational Unit.
In the Name field, enter the OU name.
Make sure Protect container from accidental deletion is
selected. Click OK.
Repeat steps 4-8 to create additional OUs.
Create OUs in the Sales container as follows:In the left pane, right-click
Sales.Select New > Organizational Unit.In the Name field, enter the OU
name.Make sure Protect container from accidental deletion is
selected.Click OK.Repeat step 10 to create additional OUs.
You are the IT administrator for a small corporate network. You are
configuring Windows Update on the Office2 workstation in Office 2.
In this lab, your task is to complete the following:
Set the active hours of the workstation to 6:00 a.m. to 11:00 p.m.
Configure Windows Update to install updates semi-annually.
Allow other Microsoft products to update when I update Windows.
Defer the update to 90 days.
Set security improvements to 0 days.
Set Pause Updates to Off. - Answer Complete this lab as
follows: Right-click Start and select Settings.
Maximize the window for easier
viewing. Select Update & security.
Under Update Settings, select Change active
hours. Set the Start time to 6:00 a.m.
Select the check mark.
Set the End time to 11:
p.m. Select the check
mark.
Select Save.
Select Advanced options.
Select Give me updates for other Microsoft products when I update
Windows. From the Choose when updates are installed drop-down list,
select Semi-Annual Channel.
From the deferred update drop-down list, select 90.
From the deferred security improvements drop-down list,
select 0. Set Pause Updates to Off.
You work at a computer repair store. You're building a computer. You just
installed four 8-GB memory modules for a total of 32 GB of memory
(32,768 MB). When you try to boot the computer, the screen is blank, and
the computer beeps several times.
In this lab, your task is to diagnose and correct the problem
as follows: Identify which memory modules are not working.
Use the memory tester to identify working and non-working
modules. Install 32 GB of working modules.
Use spares from the Shelf if necessary.
Place any non-working memory modules on the Shelf.
After you install the memory, boot into the BIOS setup and verify that the
correct amount of memory is detected. - Answer Test the memory modules
in the computer as follows:
Above the computer, select Motherboard to switch to the motherboard
view of the computer.
On the Shelf, expand PC Tools.
Drag the Memory Tester from the Shelf to the Workspace.
Drag a memory module from the computer to the correct slot on the
memory tester. Select Test.
If the memory tester indicates BAD or ERROR, the module is bad. Drag the
module to the Shelf.
In Network & Internet settings, confirm that the workstation is connected
to the local network and the internet. - Answer Actions you were
required to perform:
Install the 1000BaseTX network adapter in the Support
workstation Connect the new NIC to the network using a
Cat6a cable
Verify that the Support workstation can communicate with the internet
using the new NIC
Above the computer, select Motherboard to switch to the motherboard
view of the computer.
On the Shelf, expand Network Adapters.
Drag the 1000BaseTX network adapter to a free PCIe slot on the
computer. PCIe Slot
Connect the computer to the network as follows:
Above the computer, select Back to switch to the back view of the
computer. On the Shelf, expand Cables.
Select Cat6a Cable.
In the Selected Component window, drag a connector to the NIC
port on the 1000BaseTX network adapter.
In the Selected Component window, drag the other connector to the
Ethernet port on the wall outlet.
Confirm that the computer is connected to the local network and the
internet as follows: Above the computer, select Front to switch to the front
view of the computer.
Click the power button on the computer case to turn the computer on.
After the operating system loads, right-click the Network icon and select
Open Network & Internet settings.
The Status window shows an active connection to the network and the
internet.
You work at a computer repair store. A customer brought in a
computer for a motherboard upgrade. After the upgrade, it will
contain the following:
Intel i7-
processor. 12 GB
DDR3 memory.
Two SATA hard drives, one with the operating system installed, the other
with a single volume for storing data.
A single SATA optical drive.
You replaced the motherboard with a newer model, but now the computer
will not boot.
In this lab, your task is to diagnose and correct the problems with
this system. You will know that you have successfully corrected all
the problems when:
The computer recognizes all the components in the BIOS (including the
correct amount of memory).
In this scenario, all the problems are things that might occur when
replacing the motherboard. - Answer Replicate the problem by
turning on the computer.
Troubleshoot the causes for no power to the computer. In this lab, the
computer is not plugged into the wall socket and the case power switch is
not connected to the motherboard header.
Troubleshoot the causes for intermittent system shutdown. In this lab,
the CPU is overheating because the heatsink fan power connector is
not connected to the motherboard.
After correcting all problems, boot into Windows and verify that the
memory (12 GB), two hard drives, and an optical drive are recognized.
You are the IT administrator for a small corporate network. The
receptionist, Maggie Brown, uses an iPad to manage employee schedules
and messages. On the device, her email settings are configured to
communicate with an IMAP mail server over the unsecure port 143.
Maggie also needs to use the new password to connect to the wireless
network named CorpNet.
In this lab, your task is to complete the following:
Use the Accounts and Passwords option to go to Maggie Brown's email
account settings and change the advanced configuration to Use SSL to
securely communicate with the IMAP server over server port 993.
Connect Maggie to the CorpNet access point through the Wi-Fi configuration
using @CorpNetWeRSecure!& as the password. - Answer Set the email
account to use SSL and the secure port 993 as follows:
Select Settings.
From the left menu, select Accounts & Passwords. You may need to scroll
down to see this option.
Under Accounts & Passwords, select
Gmail. Under Gmail, select
[email protected].
Select Advanced.
Slide the button to enable Use
SSL. Make sure the server port is
set to 993. At the top, select
Account.
Click Done.
Connect to CorpNet Wi-Fi as
follows:
From the left menu, select
Wi-Fi. Select CorpNet.
In the Password field, enter @CorpNetWeRSecure!& as the
password. Select Join.
You are the IT administrator for a small corporate network. A visitor is
preparing to give a presentation. She expects the machine to be plugged in
during the presentation.
However, while she prepares the presentation, she will likely run on battery
power. You need to help her create a power plan to accommodate both
conditions that won't interfere with the presentation if the machine is not
Click the View Lab button and use the lab interface to find the answers to
the following questions.
What is the IPv4 address of the
workstation? 169.254.201.
What is the subnet
mask? 255.255.0.
How did the computer get its IP configuration
information? APIPA
What type of Internet access would this computer
have?
No access - Answer You can use the ipconfig command to find the IP
address and subnet mask. You will need to use ipconfig /all to find
additional information, such as whether the computer got addressing
information from a DHCP server or not.
In this scenario, the computer is configured to get information from a
DHCP server
(DHCP Enabled = Yes), but the DHCP server line is missing, meaning
that the computer could not contact a DHCP server. The
Autoconfiguration Enabled line indicates Yes, meaning that the
computer will use APIPA if the DHCP server is unavailable. An address
beginning with 169.254.x.x with a mask of 255.255.0.0 indicates
that the computer used APIPA to assign itself an IP address.
Because the computer does not have a default gateway address, it will be
unable to communicate on the Internet. Communications will be limited to
the local subnet only.
You are the IT administrator for a small corporate network. The receptionist,
Maggie Brown, uses an iPad to manage employee schedules and
messages. You need to help her make the iPad more secure. The current
simple passcode is 1542.
In this lab, your task is to complete the following:
Set a secure passcode on the iPad:
Require a passcode: After 5
minutes New passcode:
KeepOutOfMyPad
Configure the iPad to erase
data after 10 failed passcode
attempts. - Answer Set a
secure Passcode on the iPad as
follows:
Select Settings.
From the left menu, select Touch ID &
Passcode. Enter 1542 for the passcode.
Select Require
Passcode Select After
5 minutes.
At the top, select
Passcode Lock.
Configure the iPad to Erase Data after 10 failed passcode attempts as
follows:
On the Touch ID & Passcode page next to Erase Data, click the switch to
enable Erase Data.
Click Enable.
You are the IT administrator for a small corporate network. The employee in
Office 2 is setting up a virtualization environment for software development.
To make the system easier to use, she has requested dual monitors. You
need to upgrade the computer in Office 2 to support dual monitors. You
have purchased a second monitor and placed it in the Workspace (the
monitor on the left). The video card in the computer currently only supports
a single monitor, so you will need to upgrade the video card to support dual
monitors.
In this lab, your task is to configure dual monitors as follows:
Select and install a video card that provides you with dual monitor
support for both monitors using a digital connection to the video card.
When installing the video card, connect the PCIe power connector to the
video card.
Connect the left monitor to the newly installed video card using an HDMI
cable. The new monitor is already plugged into the surge protector.
Connect the original monitor to the new video card using the
DVI-D cable. Turn on the computer.
Turn on the new monitor.
Make sure Extend these displays is selected.
Configure the display properties to show the Start menu and taskbar on the
left monitor. Configure the relationship of the two monitors to reflect the
physical placement of both monitors with the new monitor 2 on the left as
the main display. - Answer Select and install the video card as follows:
Above the right monitor, select Back to switch to the back view of the
monitor and examine the available ports on each monitor.
Above the left monitor, select Back to switch to the back view of the
monitor and examine the available ports on each monitor.
Above the computer, select Motherboard to switch to the
motherboard view of the
computer.
Select Yes to turn off the
system. On the Shelf, expand
Video Cards.
Drag the PCIe video card with DVI-I, HDMI from the Shelf to the PCIe
slot on the computer.
Select the power supply.
Under Selected Component, drag the 6-pin PCIe Power Supply connector into
the video card.
Connect the left monitor as follows:
Above the computer, select Back to switch to the back view of the
computer. On the Shelf, expand Cables.
Read the descriptions for each cable to identify the cable to connect each
monitor to the computer.
Select the HDMI cable.
In the search field, enter Control
Panel. Under Best match, select
Control Panel. Select System and
Security.
Select File History.
Verify that Data (D:) has been selected for storing File History
information. Select Turn on.
Configure File History as follows:
On the left, select Advanced settings.
In the Save copies of files drop-down list, select Every 10
minutes. In the Keep saved versions drop-down list,
select 3 months.
Select Save changes.
You need to customize Remote Desktop settings on your computer to allow
Tom Plask, a help desk technician, remote access to your system.
In this lab, your task is to complete the following:
Enable Remote Desktop.
Allow Tom Plask to connect using a Remote Desktop
connection. Open the firewall ports for Remote Desktop. -
Answer Select Start. Select Settings.
Maximize the window for easier
viewing. Select System.
On the left, select Remote Desktop.
Under Remote Desktop, drag the Enable Remote Desktop slider
right to ON. Select Keep my PC awake for connections when it is
plugged in.
Select Make my PC discoverable on private networks to enable
automatic connection
from a remote device.
Under User Accounts, click Select users that can remotely access this PC to
authorize users for Remote Desktop.
Select Add.
In the Enter the object names to select field, enter
Tom Plask. Select OK.
In the Remote Desktop Users window, select OK.
Verify the firewall port configuration as follows:
At the top left, select
Home. Select Network
& Internet. Select
Windows Firewall.
On the left, select Allow an app or feature through Windows
Firewall. Select Change settings.
Select Remote
Desktop. Select OK.
What is the IPv4 address of the
workstation? 192.168.0.
What is the subnet
mask? 255.255.255.
What is the default gateway
address? 192.168.0.
What is the address of the first DNS server that the workstation will
use for name resolution?
How did the computer get its IP configuration information?
DHCP - Answer You can use the ipconfig command to find the IP address and
subnet mask. You will need to use ipconfig /all to find the default gateway,
DNS server, and DHCP server addresses. Because the DHCP server line has
a value, this computer got its configuration information from a DHCP server.
You are the IT administrator for a small corporate network. You have decided
to upgrade your network adapter to a Gigabit Ethernet adapter on the
Support workstation. You have already installed the network card in a free
PCIe slot and downloaded the latest drivers from the manufacturer's
website.
Currently, your computer has two network adapters, the new one you just
added, and
the original one you are replacing. Rather than remove the first network
adapter, you decide to leave it in your computer. However, you do not
want Windows to use the network adapter.
In this lab, your task is to complete the device configuration using Device
Manager as follows:
Update the device driver for the Broadcom network adapter using the
driver in the D:\drivers folder.
Disable the Realtek network adapter. - Answer Right-click Start and
select Device
Manager.
Expand Network adapters.
Right-click Broadcom NetXtreme 57xx Gigabit Controller and select
Update driver. Select Browse my computer for driver software to use
the driver that you have downloaded.
In the Search for driver software in this location field, enter D:\drivers.
Make sure Include subfolders is selected and then
click Next. After the driver is installed, click Close.
Right-click Realtek 8169 and select Disable
device. Click Yes to confirm that you want to
disable the device.
You work in a computer repair shop. You're building two computers using
spare parts. You need to recognize each expansion card by sight and install
the component in the correct slots on each motherboard.
Before installing an expansion card, view the Details of the object on the
Shelf to verify that the card will fit in the destination slot.
Examine the motherboards and answer the following
questions: Which type of expansion card slots does each
motherboard have?
On Computer 1, how does the bottom slot differ from the
other white slots?
Select Backup E:.
Verify that Automatically back up my
files is on. Select More options.
Under Back up my files, select Daily.
Under Keep my backups, select 6
months.
Under Back up these folders, select Add a
folder. Expand This PC.
Select Data (D:).
Select Choose this
folder. Select Back up
now.
You work at a computer repair store. You are in the process of
connecting several devices to a computer.
In this lab, your task is to complete the following:
Connect the USB hub to the
computer. Connect the inkjet
printer to a USB port. Connect the
laser printer to a USB port.
Connect the scanner to a USB
port.
Connect the external hard drive to a USB port. - Answer Connect the USB
hub to the computer as follows:
Above the computer, select Back to switch to the back view of the
computer. On the Shelf, expand Hubs.
Drag the External USB hub to the Workspace.
Above the USB hub, select Back to switch to the back view of the
USB hub. On the Shelf, expand Cables.
Select USB Cable (A/5-pin mini).
Under Selected Component, drag the USB Mini-B Vertical Connector to the
USB port on the back of the USB hub.
Under Selected Component, drag the USB Type A Connector to an open
USB port on the back of the computer.
Above the USB hub, select Front to switch to the front view of the USB hub.
Connect the USB hub to the computer as follows:
Above the inkjet printer, select Back to switch to the back view of the
inkjet printer. Identify the USB port.
On the Shelf, select USB Cable (A/B).
Under Selected Component, drag the USB Type B Connector to the USB
port on the inkjet printer.
Under Selected Component, drag the USB Type A Connector to an open
USB port on the computer or on the front of the USB hub.
Connect the laser printer to a USB port as follows:
Above the laser printer, select Back to switch to the back view of the
laser printer. Identify the USB port.
On the Shelf, select USB Cable (A/B).
Under Selected Component, drag the USB Type B Connector to the USB
port on the laser printer.
Under Selected Component, drag the USB Type A Connector to an open
USB port on the computer or on the front of the USB hub.
Connect the scanner to a USB port as follows:
Above the scanner, select Back to switch to the back view of
the scanner. Identify the USB port.
On the Shelf, select USB Cable (A/B).
Under Selected Component, drag the USB Type B Connector to the USB
port on the scanner.
Under Selected Component, drag the USB Type A Connector to an open
USB port on the computer or on the front of the USB hub.
Connect the external hard drive to a USB port as follows:
On the Shelf, expand Hard Drives.
Drag the External Hard Drive onto the Workspace.
Above the external hard drive, select Back to switch to the back view of
the hard drive. Examine the ports on the hard drive. If necessary, zoom in
to get a better view of the ports.
Identify the USB port.
On the Shelf, expand
Cables. Select USB Cable
(A/5-pin mini).
Under Selected Component, drag the USB Mini-B Vertical Connector to the
USB port on the external hard drive.
Under Selected Component, drag the USB Type A Connector to an open
USB port on
the computer or on the front of the USB hub.
