CONSUMER PROTECTION ACT 1986
The basic aim of making consumer protection act 1986 as nothing but to answer grievances
of consumers. Stop and curb exploitation of consumers by sellers is another aim of COPRA
1986 =. This act gives six rights to consumers namely
a. Right to Safety
b. Right to be Informed
c. Right to Choose
d. Right to be heard
e. Right to seek Redressal
f. Right to consumer education
Right to Safety means every consumer has right to get good quality goods and services.
Seller must give all information what buyer asks regarding the goods which he is buying, this
is known as Right to be informed. Right to choose means consumer must choose product
which he/she wants to buy. Nobody can force him/her. Under right to be heard a consumer
has the right that his/her complaint would be heard. Right to seek redressal provide
compensation to consumers against unfair trade practices. This act gives provisions for
formation of consumer courts at State, district and National level. Consumer protection act
1986 also ask judges who sit in a consumer court to wear normal clothes other than white
shirts, black paint and black gown. The reason for such provision is that consumer will find it
friendly and they can share their problems easily. Jurisdiction of various consumer courts are
a. District Consumer Courts (up to 20,00,000)
b. State Consumer Courts (20,00,000 lakhs and above but less than 1 crore)
c. National Consumer Court (1 crore and above)
Consumer Courts may ask seller to repair defects in goods and services. These courts may
punish sellers who exploit consumers.
Now the big question is that despite having such a good legislation why consumers
are exploited. If you will try to find out, then emerging answer would be majority of people
in our country are illiterate. Even though literate’s ones are not aware about their rights, then
how can you expect illiterates to be some much aware about their rights. In India people
