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A comprehensive guide for instructors on the due care guidelines, nonviolent crisis intervention values and philosophy, crisis development/behavior levels, staff attitudes/approaches, and various communication and de-escalation techniques. It covers topics such as proxemics, kinesics, haptics, paraverbal communication, verbal escalation continuum, questioning, limit setting, rational detachment, integrated experience, maximizing productive responses, decision making matrix, disengagement, disengagement skills, seat model, holding skills principles, holding skills, coping model, and facilitation formulas. This guide is essential for anyone teaching nonviolent crisis intervention.
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Due Care Guidelines - >>>I will not engage in horseplay I will not teach other skills Nonviolent Crisis Intervention Values and Philosophy - >>>Care, welfare, safety and security. Crisis Development/Behavior Levels - >>>Anxiety, defensive, risk behavior, tension reduction Staff Attitudes/Approaches - >>>Supportive, directive, physical intervention, therapeutic rapport A change in behavior - >>>Empathic, nonjudgmental approach Beginning to lose rationality - >>>Decelerating an escalating behavior Behaviors that may present a risk to self or others - >>>Disengagement and or holding skills to manage risk behavior Decrease in physical and emotional energy - >>>Re-establish communication Proxemics - >>>Personal space Kinesics - >>>body language Haptics - >>>Communication through touch
Paraverbal communication - >>>tone, volume, cadence Verbal Escalation Continuum - >>>Questioning, Refusal, Release, Intimidation, Tension Reduction Questioning (Information Seeking) - >>>Give a rational response Questioning - Challenging - >>>Downplay the challenge, stick to the topic, set limits Keys to Limit Setting - >>>Simple and clear Reasonable Enforceable empathetic listening - >>>Nonjudgmental precipitating factors - >>>Factors that influence behavior Rational Detachment - >>>The ability to manage your own behavior and attitude; Maintain professionalism Integrated Experience - >>>Behavior influences behavior Maximizing Productive Responses - >>>Learn to keep yourself safe, learn to keep the PIC safe Decision making matrix - >>>Assess risk Severity on left, likelihood on bottom