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A series of questions and answers related to quality auditing, covering various aspects such as process audits, internal audits, follow-up audits, and the role of auditors. It addresses scenarios involving conflict of interest, auditor competence, handling non-english speaking personnel, and managing audit scope limitations. The document also discusses the importance of clear findings, risk evaluation, and appropriate auditing techniques, providing insights into best practices for conducting effective quality audits. It is useful for students and professionals in quality management, offering practical knowledge and guidance on audit processes and procedures. (415 characters)
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Company ABC is a manufacturer of various parts for the auto industry. they have received complaints recently concerning the finish on their parts. the QM sends you to the paint dept to conduct audits. What type of audit is this? correct answer Process Audit a consultant hired to audit a company prior to it seeking registration under an ISO standard would conduct a correct answer internal audit a follow-up audit should at a minimum include in its scope correct answer corrective actions taken in response to non-conformities identified in the previous audit a company has been repeatedly audited by its customers with no significant nonconformities identified. it is now considering becoming registered to ISO 9001 and considers itself ready for registration. which is true? correct answer ISO 9001 is focused on documentation of the QMS; second party audit results are not a good indicator of readiness** in order to be effective a second party audit should correct answer adapt the scope of the audit to the client's interests a consultant conducts both quality and environmental audits on behalf of the client. in an environmental audit, the auditor notes a quality nonconformity. the auditor should - correct answer mention the observation to the auditee but not include in closing meeting, write a nonconformity or include it in final report During an audit interview, an employee struggles to answer a question about SOPs. the employee is prompted by a supervisor and answers the questions correctly with the help of hints. the auditor should - correct answer document the observation and ask the supervisor to refrain from answering or giving hints a company hires a QM away from one of its suppliers, and asks the new QM to conduct a second party audit of his former employer. the manager should correct answer note that this represents an appearance of conflict of interest and he cannot inform the audit
An experienced quality auditor is asked to conduct a safety audit. the auditor reviews the applicable standard, sees it is similar to the quality standard and agrees to do the audit although he has no background in occupational health and safety. which is true - correct answer the auditor may be held liable for any errors in the audit or accidents resulting from errors a trained lead auditor is planning a second party audit. the client has dictated a budget for the audit and directed the auditor to the website for details about the site. which is true- correct answer auditor must assess what is needed versus what is available before beginning the plan ** an auditee employs a number of personnel who do not speak english. the auditee offers a bilingual manager to translate. what should the auditor do? correct answer insist on utilizing an independent translator an external auditor is informed during the opening meeting that some areas and documents covered by the scope of the audit will be off limits but the auditor is welcome to interview employees from related areas. what should the auditor do? correct answer explain that the scope of the audit is not negotiable without consent of the client and suggest signing a nondisclosure agreement an auditor observes an operator omitting a step that is listed on the job instructions, notes the observation and writes a nonconformity. what should the auditor do? correct answer Ask for an explanation of why the step was omitted before assuming a nonconformity an auditor finds an obsolete procedure in use in the production area. what should he do? correct answer investigate further to determine the impact of the obsolete procedure During the closing meeting the auditee questions whether auditor fully understood what was being observed in one instance which was written up as a nonconformity and suggests an alternate explanation. The auditor should correct answer consider the comments before making a final decision
cpk normally below ___ is unstable correct answer 1. a company seeking to reduce the expense of qualifying key suppliers might employ a correct answer desk audit a manager trained as a lead quality auditor is asked to begin conducting internal environmental audits as well. the manager should correct answer master the new subject material before undertaking an audit