Download CQA Exam Questions and Answers: Quality Auditing Essentials and more Exams Business Statistics in PDF only on Docsity!
CQA exam A root cause analysis can best be described as a process that is used to correct answer determine the basic reason for an undesirable condition Which of the following would NOT normally be used as a major category in a cause and effect diagram? correct answer Modifications Which two of the following conditions must be met in order to infer statistical significance about the results of an audit sample? correct answer I. The population must be homogeneous., III. The sample must be random The accuracy of quality audit documentation is especially important in which of the following situations? correct answer The documentation is likely to be used as evidence in litigation. Which of the following is most likely to request an audit? correct answer A client During the course of a 10-day system audit, when should the auditee be briefed? correct answer Every day Which of the following types of data is likely to be most reliable? correct answer Corroborated data An auditee has responded to all requests for corrective action in a timely manner. Which of the following is the next step for the auditor? correct answer Evaluate the adequacy of the responses. Which of the following is the best method for determining the retention policy of the audit
documents? correct answer Agreement between the client, the auditing organization, and the auditee During an audit interview, the auditee is not providing needed information about the process for which the auditee has sole responsibility. In an effort to minimize any miscommunication, the auditor should correct answer request that the escort clarify the questions to the auditee The accuracy of quality audit documentation is especially important in which of the following situations? correct answer The documentation is likely to be used as evidence in litigation. Typically, which two of the following are more important to an auditor in maintaining his or her auditing competency? correct answer I. Understanding current standards for quality systems, IV. Learning about changes to existing auditing techniques Auditors can use flowcharts in their work in order to correct answer understand the overall process or system being audited Management can best ensure support for the audit function from other departments by correct answer emphasizing the importance and usefulness of audits to the organization An auditor is performing an audit of a drilling machine that produces 100 pieces a day and that is showing improved quality. Which of the following rules should be used for determining the proper sample size for a fixed level of confidence? correct answer The sample size should be decreased as the quality improves. Which of the following is an audit reporting technique for prioritizing audit findings? correct answer Risk-benefit ratio
The authority for auditors to perform external second-party audits is provided by correct answer the purchase contract The main purpose for conducting an opening meeting for an audit is to correct answer clarify the audit objectives Measures of which of the following provide attributes data? correct answer Attendance at meetings Who is responsible for preparing the corrective action plan? correct answer The auditee Which of the following would NOT normally be used as a major category in a cause and effect diagram? correct answer Modifications An audit trail is necessary in order to correct answer show how and when items were reviewed The best way to communicate audit results to upper management would be to correct answer present an evaluation of overall quality performance and provide an executive summary in the formal report An internal audit schedule should be prioritized on the basis of all of the following criteria EXCEPT the correct answer size of the auditee's department After an external audit, the auditee may be asked to evaluate which of the following auditor skills or elements of the audit? correct answer Interviewing, interaction, accuracy of the audit report
Management can best ensure support for the audit function from other departments by correct answer emphasizing the importance and usefulness of audits to the organization Within most organizations, the responsibility for planning and carrying out a programmed series of quality system audits rests with the correct answer audit program management function Partitioning or segmenting an audit is a useful way to correct answer manage a large audit An auditor finds deficiencies in the order entry, purchasing, product test, and shipping functions of a potential supplier. Which of them should have the highest priority in the audit report? correct answer Product test Audits are conducted against a performance standard to ensure which of the following? correct answer I. Meaningful measurements,II. Objectively evaluated performance Which of the following is an audit reporting technique for prioritizing audit findings? correct answer Risk-benefit ratio During the closing meeting, what is the advantage of having the lead auditor be the only presenter of the audit findings? correct answer The auditee will have one person with whom to interact and address comments to. In quality auditing, a finding is defined as correct answer a conclusion of importance based on evidence The main function of an audit checklist is to correct answer serve as a guide for members of the audit team
The most important item to check when auditing against a specification is the correct answer revision level of the specification Which of the following qualifications would contribute most to an auditor being able to function effectively in various industrial or service disciplines? correct answer Familiarity with technical standards and regulations Managing the quality audit process includes ensuring that which of the following audit functions occur? correct answer I. Preparing and issuing the annual audit schedule,II. Issuing audit reports in a timely manner,IV. Assessing the effectiveness of the quality audit process The authority for auditors to perform external second-party audits is provided by correct answer the purchase contract Audit team members are responsible for which two of the following? correct answer II. Remaining within the scope of the audit,III. Compiling and analyzing evidence When a proposed corrective action plan is judged unacceptable, an auditor should do which of the following? correct answer Discuss the plan's deficiencies with the auditee and request a revised plan. To determine whether a finding is a minor, isolated incident or a serious, chronic problem, an auditor should consult with the correct answer audit team When should audit checklists be prepared? correct answer Before the field work is begun Quality system audits are directed at evaluating the correct answer quality aspects of various segments of a companys overall approach to quality management
Which of the following best describes quality control? correct answer The operational techniques and activities that are used to fulfill requirements for quality During an audit, the best way to determine whether an audited process is consistent with the requirements of the relevant written procedure is by correct answer physically observing the actual practice Which of the following best describes a frequency distribution? correct answer A graph for presenting data along a scale of reference and the number of times each item occurs A root cause of a nonconformance is defined as a problem that correct answer must be corrected in order to prevent a recurrence Which of the following conclusions can be made by an auditor who observes that statistical process control (SPC) charts posted near operator workstations are done correctly and are regularly completed throughout the plant? correct answer SPC charts are available A quality audit observation is defined as correct answer a noted item of objective evidence found during an audit An auditees procedures require that all design drawings be dated and signed. During a design review, an auditor notices that several drawings are signed, but not dated. The missing dates are examples of what kind of data? correct answer Qualitative Which of the following is NOT an acceptable method of verifying a corrective action? correct answer Contacting the individuals responsible for implementing the correction
III. External influences Management of an internal audit program should consider all of the following EXCEPT correct answer taking ownership of the quality assurance program When an internal audit program is being formulated, the auditees' anxiety about the audit process is most likely to be reduced by which of the following? correct answer An interest in cooperation and open dialogue Which of the following is most important for an auditor to convey at an initial audit interview? correct answer An interest in cooperation and open dialogue Which of the following is the most fundamental role of the audit function? correct answer Verifying the effectiveness of the organizations quality system in preventing substandard performance During an audit, the client learns that the auditor has recently completed a quality system audit of a major competitor. The client then questions the auditor about the competitors audit results. The best action for the auditor to take is to correct answer explain to the client that it would be inappropriate to discuss the results of that audit The objective evidence supporting an audit observation must be correct answer recorded on the working papers For third-party audits, which two of the following factors should be considered by the auditor when agreeing to the amount of time needed to complete corrective action? correct answer II. The resources available to the auditee to enact the corrective action, IV. The number of findings recorded during the audit An audit schedule is an integral part of which of the following phases of the auditing
process? correct answer Preparation The most important objective in the development of a supplier evaluation system is to reduce correct answer inspection at the customer site Which of the following is a benefit of performing a systems audit of a current supplier? correct answer Evaluating continuing conformance to quality standards Communication by telephone is likely to be most effective when it is used for correct answer performing assessments An auditee who objects to any part of an audit plan should first make those objections known to the correct answer lead auditor Which of the following factors related to scheduling would most directly affect the performance of an audit? correct answer The scope of the audit Which of the following is the most useful graphical tool for promoting an understanding of process capability? correct answer A histogram During the closing meeting, the lead auditor should do which of the following? correct answer Present a summary of audit results. The auditor has the most independence from the auditee in which of the following types of audits? correct answer Third-party An auditee is likely to be most threatened by an auditors use of which of the following interviewing techniques? correct answer Using a tape recorder to record an auditee's response
