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D072 WGU ASSESSMENT STUDY GUIDE OA EXAM 2024
NEWEST COMPLETE 300 QUESTIONS WITH DETAILED
VERIFIED AND ALREADY GRADED A+
What is true about emotional intelligence in the workplace? - CORRECT
ANSWERS- Importance EI Varies by situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the new employee take more initiative to complete tasks and to persevere,
even on the most challenging days. - CORRECT ANSWERS- Motivation
A manager recently decides to get employees involved in a new corporate social responsibility (CSR) initiative to show that the company is dedicated to making a difference in the local community. Which activity demonstrates an appropriate way
to meet this goal? - CORRECT ANSWERS- Initiate a community technology
recycling program for old computers A production manager is told that a supplier of one of their key products has declared bankruptcy and cannot supply the necessary material. The production manager calls other suppliers to see if they have the necessary material to continue
manufacturing these products. Which managerial core role is being used? -
CORRECT ANSWERS- Decisional
Which organizational culture is best suited for an individual who is high in
conscientiousness? - CORRECT ANSWERS- Hierarchy
Which result occurs when there is a person-culture misalignment? - CORRECT
ANSWERS- Attrition
Which communication channel contains an item like an organization's newsletter? -
CORRECT ANSWERS- Leanest
How can a speaker overcome issues pertaining to semantics to ensure effective
communication? - CORRECT ANSWERS- Be direct and clearly state what is
intended
Which characteristics are seen in employees who use an assertive communication
style? - CORRECT ANSWERS- Calm and relaxed posture
How can a manager exhibit supportive communication? - CORRECT ANSWERS-
Use descriptive language During a meeting to decide the venue for the annual office picnic, a manager says that the location is fine for the event but adds that others will likely be opposed to
the choice. Which style of communication is being used by this manager? -
CORRECT ANSWERS- Passive-aggressive
Team Member A shares their perspective of a recent project, and Team Member B suggests that there might be a better way to approach the same objective. Team Member A responds by saying, "Well, that's fine with me, but don't be surprised if other people are upset by your opinion." Which communication style is Team
Member A using for this response? - CORRECT ANSWERS- Passive-aggressive
Which competency is the basis for developing effective business relationships,
including teamwork, empathy, and trust? - CORRECT ANSWERS- Emotional
intelligence A leader with high emotional intelligence is looking to capitalize on this trait while
working with social media. How would the leader do so? - CORRECT ANSWERS-
Use social media as a tool to connect multiple stakeholders
What is a characteristic of people with strong moral identity? - CORRECT
ANSWERS- They are more considerate of others' feelings and viewpoints.
What are characteristics of someone who is Machiavellian in nature? - CORRECT
ANSWERS- Lower emotional intelligence and higher emotional detachment
A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days.
accomplished successfully. Which behavior does this individual exemplify? -
CORRECT ANSWERS- Leadership
Which tactic involves leaders garnering support by engaging values, emotions, and
beliefs? - CORRECT ANSWERS- Inspirational appeal
A manager was promoted to a new position the previous year but had never been fully accepted by the staff in the department. Over time, the manager made decisions that gained the respect of the employees and was finally accepted as the leader of the department. Which type of power did this manager gain after a period
of time in this department? - CORRECT ANSWERS- Referent
An experienced supervisor tells an employee that if the employee is late one more time during the next quarter that the employee will be terminated immediately. The employee is concerned about the pending consequence and assures the manager that the employee will change the behavior. Which type of power produced the
change in this employee? - CORRECT ANSWERS- Coercive
An employee who has worked at the company for 15 years was recently appointed
as chief executive officer (CEO). Which type of power has the employee gained? -
CORRECT ANSWERS- Legitimate
During the quarterly business review, the regional sales directors presented their performance results to the department. The chief executive officer (CEO) is frustrated with the sales department and tells the director of that department that the director will be replaced if the sales department does not meet their quarterly
quota. Which form of power is the CEO using? - CORRECT ANSWERS- Coercive
A team has been struggling to find success. To improve the situation, the manager asks the team to determine the factors that they feel are standing in their way and then challenge those assumptions. Which stage of the design thinking process is the
team experiencing? - CORRECT ANSWERS- Ideate
A sales director rewards employees who regularly exceed standards with coffee shop gift cards. Employees who are not meeting standards are subject to additional tasks, such as paperwork filing. Which leadership style does the sales director
embody? - CORRECT ANSWERS- Transactional
A manager regularly listens to the team and encourages team innovation and contribution to the company. Which type of leadership style is the manager
displaying? - CORRECT ANSWERS- Participative
Which style of leadership is appropriate for followers who have high competence but
low commitment? - CORRECT ANSWERS- Participating(M3)
Which type of leadership style is being depicted when managers clarify role
expectations and set schedules for employees? - CORRECT ANSWERS-
Autocratic What is a positive outcome of employees working under a manager with a
participative leadership style? - CORRECT ANSWERS- High levels of motivation
Which style of leadership carries a risk of non-cooperation among team members? -
CORRECT ANSWERS- Laissez-faire
Which style of leadership is being used when a leader solicits input from the team, considers the information, and then makes the best decision to achieve an
organization's goal? - CORRECT ANSWERS- Participative
A company advertises that it uses environmentally safe practices in all business processes; however, the chief financial officer (CFO) has blocked the adoption of many environmentally safe practices because of the additional costs to the
company. Which controversial business practice is this company using? -
CORRECT ANSWERS- Greenwashing
A supervisor assigns an employee to work on a small project that is directly related to a corporate goal, and the employee's skill set makes them the ideal person to
accomplish the task. What is this employee's managerial designation? - CORRECT
ANSWERS- Individual
An employee is involved directly with each of the individuals tasked with working on actionable items designed to pursue goals that will move the organization towards
leader of the department. Which type of power did this manager gain after a period
of time in this department? - CORRECT ANSWERS- Referent
A manager has met with each of her direct reports to understand their thoughts and feelings about day-to-day processes. The manager now needs to clearly state those needs and problems in order to move forward. Which step of the design process is
the manager experiencing? - CORRECT ANSWERS- Define
Which style of situational leadership is appropriate for followers who have high
competence and high commitment? - CORRECT ANSWERS- Delegating (M4)
Which style of situational leadership is appropriate for followers who have low
competence and high commitment? - CORRECT ANSWERS- Selling (M2)
Which style of situational leadership is appropriate for followers who have low
competence and low commitment? - CORRECT ANSWERS- Telling (M1)
Which part of the design thinking process is when you are conducting research to develop and set aside our own needs and understanding of the needs of the users?
- CORRECT ANSWERS- Empathize (Step 1) Which part of the design thinking process combines all research and observation to
create a problem statement? - CORRECT ANSWERS- Define (Step 2)
Which part of the design thinking process where we challenge assumptions and
generate a range of creative ideas (brainstorming)? - CORRECT ANSWERS-
Ideate (Step 3) Which part of the design thinking process is where we start to create solutions by
building a real, low cost version? - CORRECT ANSWERS- Prototype (Step 4)
Which part of the design thinking process is where we try out the solution, and
actually evaluate our prototype? - CORRECT ANSWERS- Test (Step 5)
Which part of the design thinking process is where we begin to sell the product? -
CORRECT ANSWERS- Implement (Step 6)
Works directly with individuals (non-managers) to help them do the needed task -
CORRECT ANSWERS- First/Front line Manager
Provider of information and policies received from top management to front line
managers ( Only manages other managers) - CORRECT ANSWERS- Middle
Manager Develop goals, strategic plans, company policies, and the direction of the business.
- CORRECT ANSWERS- Top Manager
President, CEO, CFO, CIO, Executive and Vice President - CORRECT ANSWERS-
Top Line Management
Plant managers, division managers, and department managers - CORRECT
ANSWERS- Middle Management
Foreman, supervisor or office manager - CORRECT ANSWERS- First Line/ Front
Line Management Core Values, assumptions, interpretations, and approaches that characterize an
organization. - CORRECT ANSWERS- Organizational Culture
the firm's formal reporting relationships, procedures, controls, and authority and
decision-making processes. - CORRECT ANSWERS- Organizational Structure
Which 2 types of organizations is Internally focused - CORRECT ANSWERS- Clan
& Hierarchy
Which 2 types of organizations is externally focused - CORRECT ANSWERS-
Adhocracy & Market
own emotions have difficulty maintaining friendships, and lacking empathy. -
CORRECT ANSWERS- Low Emotional Intelligence
Someone who could be described as cunning, scheming, and unscrupulous, and who utilizes emotional detachment to detachment to control their emotions and
impulses. - CORRECT ANSWERS- Machiavellianism
The ability to be attuned to your inner preferences, values, beliefs, and resources.
(Personal competency) - CORRECT ANSWERS- Self-awareness
The ability to understand the emotional tendencies that impact your capacity to
reach personal goals.(Personal Competency) - CORRECT ANSWERS- Motivation
The ability to be attuned to the emotional signals of others, and to relate and
respond appropriately. (Social Competency) - CORRECT ANSWERS- Empathy
Encompass a broad range of behaviors related to managing relationships and
responding to the emotions of others. (Social Competency) - CORRECT
ANSWERS- Social Skills
A stated of consciousness in which you are aware of the present moment. -
CORRECT ANSWERS- Mindfulness
ways to improve active listening - CORRECT ANSWERS- 80/20 rule, paraphrase
the message & Ask open-ended and follow-up questions
Those things that are considered as most important to the individual. - CORRECT
ANSWERS- Values
A system of beliefs that emerge out of a person's core values and cultural/societal
norms and beliefs. - CORRECT ANSWERS- Morals
This type of manager focuses on building relationships, communication internally within the company and externally with clients and other stakeholders. They act as
a role model and can provide inspiration. They are responsible for evaluating performance and productivity. This can include training, mentoring and motivating
others. - CORRECT ANSWERS- Interpersonal role managers
This type of manager focuses on gathering, analyzing and disseminating information to those above and below him. They also organize and analyze information related to the business, which can include information for money,
people and equipment in order to prioritize and implement strategies. - CORRECT
ANSWERS- Informational role managers
This type of manager makes decisions, allocate resources and negotiate. This allows them to react to situations, plan ahead to make effective decisions and implement
strategies. - CORRECT ANSWERS- Decisional role managers
Must be able to handle everyday challenges and proposed solutions, represent the
team, and redesign procedure. - CORRECT ANSWERS- Technical Skills
Entails listening and understanding employee issues, motivational factors and their team group dynamics. They also involve establishing cordial working relationships
with people. - CORRECT ANSWERS- Communication Skills
Involves the concept and the ability to comprehend, visualize, and analyze abstract information and knowledge and concepts, change direction and improve
organizational performance. - CORRECT ANSWERS- Analysis Skills
This type of leader comes form a position of authority built into the organization structure. They use power inherit to their position. However, the long term success
from their employees is a direct result of their ability to influence others. -
CORRECT ANSWERS- Formal Leader
This type of leader does not have a recognized position of authority. They influence
people with their reach through their strength and conviction of charisma. -
CORRECT ANSWERS- Informal Leader
An influence relationship between two or more persons who depend on each other to attain certain mutual goals in a group situation while establishing and sharing a
Philosophy in which a company voluntarily engages in actions that benefit society,
be it economically, socially, politically, or environmentally - CORRECT
ANSWERS- corporate social responsibility (CSR)
The existence of a variety of cultural or ethnic groups within a workplace -
CORRECT ANSWERS- cultural diversity
Linking of organizational goals with the employees' personal goals - CORRECT
ANSWERS- cultural alignment
Behaviors that focus on supporting employees - CORRECT ANSWERS- employee-
member-centered behaviors Form of transformational leadership in which a leader models behaviors and attitude
that subordinates choose to emulate - CORRECT ANSWERS- Idealized influence
Form of transformational leadership in which a leader takes the time to learn about
the talents of each individual and puts them to good use - CORRECT ANSWERS-
Individualized consideration Variations in attitudes, values, goals, and practices shared by individuals,
organizations, or societies based on geography - CORRECT ANSWERS-
international business culture A manager provides a bonus for some employees to influence job performance.
Which type of power is the manager using in this situation? - CORRECT
ANSWERS- Reward Power
Which influence tactic is used to sway others using data and facts? - CORRECT
ANSWERS- Rational persuasion
Power that comes from one's organizational role or position. This power is usually given by election, appointment, or hiring, and followers widely recognize this power.
- CORRECT ANSWERS- Legitimate power
the ability to take something away from or punish someone for noncompliance, such
as firing an employee or denying privileges. - CORRECT ANSWERS- Coercive
power power based on knowledge and special skill or experience, such as lawyers or
doctors who are formally recognized for their expertise. - CORRECT ANSWERS-
Expert Power
Engage values, emotions, and beliefs to gain support for course of action -
CORRECT ANSWERS- inspirational appeals
includes using facts, data, and rational arguments to persuade others that one point
of view is the best alternative. - CORRECT ANSWERS- Rational persuasion
the ability to influence the behavior of others to get what you want. - CORRECT
ANSWERS- Power
Form of transformational leadership in which a leader inspires a passionate vision
among subordinates or the organization itself - CORRECT ANSWERS-
Inspirational motivation Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the
organization - CORRECT ANSWERS- Intellectual stimulation
Degree to which an organization operates with openness, communication, and
accountability - CORRECT ANSWERS- Internal transparency
stems from when a leader possesses knowledge that others need or want. For
example, a project manager may have all the information for a specific project. -
CORRECT ANSWERS- Information power
