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D072 WGU Assessment Study Guide
What is true about emotional intelligence in the workplace? - correct answer Importance EI Varies by situation and job position A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days. - correct answer Motivation A manager recently decides to get employees involved in a new corporate social responsibility (CSR) initiative to show that the company is dedicated to making a difference in the local community. Which activity demonstrates an appropriate way to meet this goal? - correct answer Initiate a community technology recycling program for old computers A production manager is told that a supplier of one of their key products has declared bankruptcy and cannot supply the necessary material. The production manager calls other suppliers to see if they have the necessary material to continue manufacturing these products. Which managerial core role is being used? - correct answer Decisional Which organizational culture is best suited for an individual who is high in conscientiousness? - correct answer Hierarchy Which result occurs when there is a person-culture misalignment? - correct answer Attrition Which communication channel contains an item like an organization's newsletter? - correct answer Leanest How can a speaker overcome issues pertaining to semantics to ensure effective communication? - correct answer Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive communication style? - correct answer Calm and relaxed posture How can a manager exhibit supportive communication? - correct answer Use descriptive language During a meeting to decide the venue for the annual office picnic, a manager says that the location is fine for the event but adds that others will likely be opposed to the choice. Which style of communication is being used by this manager? - correct answer Passive-aggressive Team Member A shares their perspective of a recent project, and Team Member B suggests that there might be a better way to approach the same objective. Team Member A responds by saying, "Well, that's fine with me, but don't be surprised if other people are upset by your opinion." Which communication style is Team Member A using for this response? - correct answer Passive-aggressive Which competency is the basis for developing effective business relationships, including teamwork, empathy, and trust? - correct answer Emotional intelligence A leader with high emotional intelligence is looking to capitalize on this trait while working with social media. How would the leader do so? - correct answer Use social media as a tool to connect multiple stakeholders What is a characteristic of people with strong moral identity? - correct answer They are more considerate of others' feelings and viewpoints. What are characteristics of someone who is Machiavellian in nature? - correct answer Lower emotional intelligence and higher emotional detachment A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days. Which technique is the new employee being encouraged to display? - correct answer Motivation
Which tactic involves leaders garnering support by engaging values, emotions, and beliefs? - correct answer Inspirational appeal A manager was promoted to a new position the previous year but had never been fully accepted by the staff in the department. Over time, the manager made decisions that gained the respect of the employees and was finally accepted as the leader of the department. Which type of power did this manager gain after a period of time in this department? - correct answer Referent An experienced supervisor tells an employee that if the employee is late one more time during the next quarter that the employee will be terminated immediately. The employee is concerned about the pending consequence and assures the manager that the employee will change the behavior. Which type of power produced the change in this employee? - correct answer Coercive An employee who has worked at the company for 15 years was recently appointed as chief executive officer (CEO). Which type of power has the employee gained? - correct answer Legitimate During the quarterly business review, the regional sales directors presented their performance results to the department. The chief executive officer (CEO) is frustrated with the sales department and tells the director of that department that the director will be replaced if the sales department does not meet their quarterly quota. Which form of power is the CEO using? - correct answer Coercive A team has been struggling to find success. To improve the situation, the manager asks the team to determine the factors that they feel are standing in their way and then challenge those assumptions. Which stage of the design thinking process is the team experiencing? - correct answer Ideate A sales director rewards employees who regularly exceed standards with coffee shop gift cards. Employees who are not meeting standards are subject to additional tasks, such as paperwork filing. Which leadership style does the sales director embody? - correct answer Transactional A manager regularly listens to the team and encourages team innovation and contribution to the company. Which type of leadership style is the manager displaying? - correct answer Participative
Which style of leadership is appropriate for followers who have high competence but low commitment? - correct answer Participating(M3) Which type of leadership style is being depicted when managers clarify role expectations and set schedules for employees? - correct answer Autocratic What is a positive outcome of employees working under a manager with a participative leadership style? - correct answer High levels of motivation Which style of leadership carries a risk of non-cooperation among team members? - correct answer Laissez-faire Which style of leadership is being used when a leader solicits input from the team, considers the information, and then makes the best decision to achieve an organization's goal? - correct answer Participative A company advertises that it uses environmentally safe practices in all business processes; however, the chief financial officer (CFO) has blocked the adoption of many environmentally safe practices because of the additional costs to the company. Which controversial business practice is this company using? - correct answer Greenwashing A supervisor assigns an employee to work on a small project that is directly related to a corporate goal, and the employee's skill set makes them the ideal person to accomplish the task. What is this employee's managerial designation? - correct answer Individual An employee is involved directly with each of the individuals tasked with working on actionable items designed to pursue goals that will move the organization towards its vision statement. What is this employee's management role in the organization?
- correct answer Front line Which type of organizational culture in the Competing Values Framework focuses on accountability to shareholders, competitiveness, and productivity? - correct answer Market
Which style of situational leadership is appropriate for followers who have high competence and high commitment? - correct answer Delegating (M4) Which style of situational leadership is appropriate for followers who have low competence and high commitment? - correct answer Selling (M2) Which style of situational leadership is appropriate for followers who have low competence and low commitment? - correct answer Telling (M1) Which part of the design thinking process is when you are conducting research to develop and set aside our own needs and understanding of the needs of the users? - correct answer Empathize (Step 1) Which part of the design thinking process combines all research and observation to create a problem statement? - correct answer Define (Step 2) Which part of the design thinking process where we challenge assumptions and generate a range of creative ideas (brainstorming)? - correct answer Ideate (Step
Which part of the design thinking process is where we start to create solutions by building a real, low cost version? - correct answer Prototype (Step 4) Which part of the design thinking process is where we try out the solution, and actually evaluate our prototype? - correct answer Test (Step 5) Which part of the design thinking process is where we begin to sell the product? - correct answer Implement (Step 6) Works directly with individuals (non-managers) to help them do the needed task - correct answer First/Front line Manager Provider of information and policies received from top management to front line managers ( Only manages other managers) - correct answer Middle Manager
Develop goals, strategic plans, company policies, and the direction of the business.
- correct answer Top Manager President, CEO, CFO, CIO, Executive and Vice President - correct answer Top Line Management Plant managers, division managers, and department managers - correct answer Middle Management Foreman, supervisor or office manager - correct answer First Line/ Front Line Management Core Values, assumptions, interpretations, and approaches that characterize an organization. - correct answer Organizational Culture the firm's formal reporting relationships, procedures, controls, and authority and decision-making processes. - correct answer Organizational Structure Which 2 types of organizations is Internally focused - correct answer Clan & Hierarchy Which 2 types of organizations is externally focused - correct answer Adhocracy & Market Which 2 types of organizations focuses on Flexibility and freedom to act - correct answer Clan & Adhocracy Which 2 types of organizations focuses on Stability and Control - correct answer Hierarchy & Market The ability to understand and manage emotions in one self and others - correct answer Emotional Intelligence
The ability to be attuned to the emotional signals of others, and to relate and respond appropriately. (Social Competency) - correct answer Empathy Encompass a broad range of behaviors related to managing relationships and responding to the emotions of others. (Social Competency) - correct answer Social Skills A stated of consciousness in which you are aware of the present moment. - correct answer Mindfulness ways to improve active listening - correct answer 80/20 rule, paraphrase the message & Ask open-ended and follow-up questions Those things that are considered as most important to the individual. - correct answer Values A system of beliefs that emerge out of a person's core values and cultural/societal norms and beliefs. - correct answer Morals This type of manager focuses on building relationships, communication internally within the company and externally with clients and other stakeholders. They act as a role model and can provide inspiration. They are responsible for evaluating performance and productivity. This can include training, mentoring and motivating others. - correct answer Interpersonal role managers This type of manager focuses on gathering, analyzing and disseminating information to those above and below him. They also organize and analyze information related to the business, which can include information for money, people and equipment in order to prioritize and implement strategies. - correct answer Informational role managers This type of manager makes decisions, allocate resources and negotiate. This allows them to react to situations, plan ahead to make effective decisions and implement strategies. - correct answer Decisional role managers
Must be able to handle everyday challenges and proposed solutions, represent the team, and redesign procedure. - correct answer Technical Skills Entails listening and understanding employee issues, motivational factors and their team group dynamics. They also involve establishing cordial working relationships with people. - correct answer Communication Skills Involves the concept and the ability to comprehend, visualize, and analyze abstract information and knowledge and concepts, change direction and improve organizational performance. - correct answer Analysis Skills This type of leader comes form a position of authority built into the organization structure. They use power inherit to their position. However, the long term success from their employees is a direct result of their ability to influence others. - correct answer Formal Leader This type of leader does not have a recognized position of authority. They influence people with their reach through their strength and conviction of charisma. - correct answer Informal Leader An influence relationship between two or more persons who depend on each other to attain certain mutual goals in a group situation while establishing and sharing a clear vision and then providing followers with the tools to realize the vision. - correct answer Leadership A person's principles and standards; ones judgement of what is important in life and are enduring. - correct answer Values A person's standards of behavior or beliefs concerning what is acceptable and are traditionally passed down through generations. - correct answer Morals Promoting positive public relations and high ethical standards while building long- term profits and shareholders trust is known as? - correct answer Corporate Social Responsibility
Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use - correct answer Individualized consideration Engage values, emotions, and beliefs to gain support for course of action - correct answer inspirational appeals includes using facts, data, and rational arguments to persuade others that one point of view is the best alternative. - correct answer Rational persuasion the ability to influence the behavior of others to get what you want. - correct answer Power Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself - correct answer Inspirational motivation Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization - correct answer Intellectual stimulation Degree to which an organization operates with openness, communication, and accountability - correct answer Internal transparency Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography - correct answer international business culture A manager provides a bonus for some employees to influence job performance. Which type of power is the manager using in this situation? - correct answer Reward Power Which influence tactic is used to sway others using data and facts? - correct answer Rational persuasion
Power that comes from one's organizational role or position. This power is usually given by election, appointment, or hiring, and followers widely recognize this power.
- correct answer Legitimate power the ability to take something away from or punish someone for noncompliance, such as firing an employee or denying privileges. - correct answer Coercive power power based on knowledge and special skill or experience, such as lawyers or doctors who are formally recognized for their expertise. - correct answer Expert Power stems from when a leader possesses knowledge that others need or want. For example, a project manager may have all the information for a specific project. - correct answer Information power Type of power that comes from being trusted and respected. One example is a human resources employee who is known for ensuring employees are treated fairly and handling personnel issues fairly - correct answer Referent Power Which outcome occurs when employees associate the leadership's power with expert power? - correct answer Employees are more secure. a nonlinear, iterative problem-solving strategy. In this process, data are collected and expressed visually to understand users, challenge assumptions, redefine problems, and create innovative solutions or strengthen weaknesses. The method consists of six phases—empathize, define, ideate, prototype, test, and implement - correct answer Design thinking
