DEALING
WITH
DIFFICULT PEOPLE
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Your attitude is the key to dealing successfully with difficult people on the ... words. • tone of voice. • body language. □ Think good thoughts.
Typology: Lecture notes
2022/2023
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DEALING
WITH
DIFFICULT PEOPLE
Attitude IS everything!
Your attitude is the key to dealing
successfully with difficult people on the
job, or off….
The “can do” attitude is fundamental
Three attitude types – NEUTRAL NEGATIVE POSITIVE
□ Listen” to yourself
- words
- tone of voice
- body language □ Think good thoughts □ Don’t “second guess” yourself
How to do an “attitude
adjustment”….
To deal with a negative person you should… □ Assess your level of involvement □ Be understanding; where they’re coming from □ Influence their attitude □ Help resolve the source problems □ Recover from the experience