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Interpersonal communication in everyday life and it's importance...
Typology: Study notes
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Identify the elements of effective interpersonal communication. Define “Communication”. Understand your “Communication style”. Identify “Barriers” to effective communication. Identify negative examples of non-verbal communication.
Identify Strategies for dealing with difficult people. Identify examples of difficult people. Identify difficult coworkers. How poor communication contributes to a negative workplace. Identify techniques to de-escalate a verbal confrontation while remaining professional. Identify the importance of self-evaluation “Tactical thinking” when dealing with difficult people. Define “Active listening”.
Eighty percent of people who fail atEighty percent of people who fail at work do so for one reason. work do so for one reason.
They do not relate (communicate)They do not relate (communicate) well with others. well with others.
It is important to be aware of your It is important to be aware of your communication style and also the communication style and also the communication style of those that you communication style of those that you are speaking to. are speaking to. 7
Roadblocks – What Gets in the Way Roadblocks can become strengths if we increase our awareness of our own tendencies, and acknowledge their impact on all our interactions
To lead a group of people from many different countries and cultures from around the world, into unchartered territory in the wilderness to see if it is habitable for humans.
Once the words are said Non-verbal cue sent You cannot take it back
Body Language Understanding Gestures in Context 04/29/19 13
04/29/19 14
Looking away Ignoring you Looking for escape route Preparing to fight or run
Rolling shirt sleeves up High stress or anxiety Getting ready to fight
Foot direction Often indicates where the person wants to be One of the hardest to disguise
Head angle indicates fight or flight Dropped or raise chin – fight Confirming gesture of fight fixed stare Watch area around neck (muscle tightening) possible attack “Happy Feet” Short, choppy gestures/verbal threat is real
